CAREER OBJECTIVE:

To obtain the position of a consultant and counsel the organization to prepare a strong customer database. To ensure strong and loyal relationship with the present and new customers.

PROFILE SUMMARY:

• Having 11+ Years of IT experience that includes experience in all phases of Service Engineer. I consistently display tremendous commitment to my assignments by using my ability to learn new processes and procedures which directly contribute to project success. I work effectively and efficiently with business customers and technical staff members to successfully complete projects and provide system support as necessary
• Experience with full development lifecycle from inception through implementation, development and support of medium to large scale distributed system.
• Have Experience with Enterprise management scenarios and solutions, including mobility challenges Strong problem resolution, judgment and decision making skills
• Excellent leadership, interpersonal and mentor skills.
• Have 5+ years supporting a highly scalable, highly available online service
• Have Strong communication and collaboration skills to work with people from a variety of technical backgrounds
• Have Experience with the SDLC and its tools such as source control, quality engineering concepts, release engineering, and change control
• Have Experience with Enterprise Management services and products, ideally with both Windows and non - Windows based solutions
• Have Experience as part of a 24x7 on-call escalation path
• Have 3+ years demonstrated experience effectively managing people and developing teams
• Have experience designing, developing, and shipping high quality software or services, using PowerShell, SQL
• Worked complex Live Site issues through to resolution
• Have Strong mentoring, team building, and collaboration skills Extra credit given for: s, (e.g., MSCE, SQL, Security, etc.) and Have Industry knowledge or experience
• Proficient in establishing Application infrastructure and troubleshooting application infrastructure.
• Proven track record of team building skills as well as the ability to motivate others on all levels of individuals and corporate levels
• Excellent hands on experience Microsoft application systems Windows server 2003/2008/2012 , VSTS, Hyper-V, Share point, SQL Server 2005/2008 & 2012, IIS 8, 7.x, 6.x, SCOM.
• Experience in developing Powers Shell Script
• Excellent interpersonal & communication skills involving liaison and problem solving, experience & ability to work in diverse environment.
• Excellent hands on experience in Auto Pilot.
• Expertise in Incident Management, Problem Management, Change Management, as part of a learning organization
• Basic knowledge in Azure and Cloud Computing.
• Expertise in managing offshore and onsite project teams
• Experience includes Setting up Application environments, Testing .net, web applications, share point applications, web services
• Fast Learner, high performer, Innovative and could easily adopt to fast pace environments with new technologies Concepts.
• Proven abilities in establishing effective task priorities, work independently and as integral part of a team.

TECHNICAL KEY SKILLS SUMMARY:

Languages: C, C++, Java and VB,PL SQL

Database: SQL Server 2005/2008/2008 R2/2012, Oracle 9i, MS-Access

Server Technologies: IIS 6.0/7.0/7.5/8

Other Technologies: PowerShell Batch Scripting, VB Scripting, T-SQL

Versioning: MS TFS (Team Foundation Server).

Operating Systems: Windows 2003/2008/2008 R2, Linux

Microsoft Internal / Others: Source Depot,, Auto pilot, Octopus, Cosmos, MS Ticketing, MS Asset, MSChange, Netconf/ui,Product Studio, MS Interface, MS Identity

Web/App Servers: IIS 6/7/7.5, SharePoint 2007/2010

Software Packages: MS-Office, MS-SharePoint, MS-Office 365

Monitoring Tools: SCOM, Perfmon, Netmon, SQL Server Profiler

Virtualization Tools: Hyper-V, VM Ware

Load Balancing Tools: NLB, F5 Big IP, Net Scaler

PROFESSIONAL EXPERIENCE:

Software Engineer

Confidential, Redmond

Responsibilities:

• Develop CRM technologies to help the organization market their products effectively and communicate with all customers
• Guide the CRM teams on using the CRM systems effectively, up to its maximum potential
• Maintain a good rapport between the clients, customers and organizational heads and coordinate each other's activities proficiently
• Identify the deviations in implementing the set CRM plans and help them correct the mistakes
• Prepare progress evaluation reports every week and present an overview about the project's proceedings
• Identify the potential customers from the given data base and counsel the organization on ways of converting them to loyal customers
• Inform all existing customers about the new products launched, new features introduced and new schemes announced for customers
• Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards
• Trained the CRM team members on handling large quantity of data and ensuring none of the generated leads get neglected
• Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time
• Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM project
• Analyze business needs and requirements; w/ the vendor design the solution and implement the application and associated systems in support of business operations
• Optimize and tune applications for performance
• Debug application
• Product documentation creation and upkeep

Senior Service Engineer

Confidential, Redmond

Responsibilities:

• 24/7 live site support inclusive of investigations, revival & maintain high availability.
• Extensively collaborated with product development & engineering teams.
• Production systems management, maintenance and setup.
• Release deployments including Major releases, QFE’s & Hot Fixes’.
• Collaborated with Engineering and Operations teams for release management.
• Infrastructure setup: Autopilot Environment creation, Network Setup (I-rule creation, ACL’s Setup, F5/NLB Load Balancer setups), create SCOM management packs, service account creation.
• Platform Migration of production from and latest of 2008 operating system to windows server 2012
• Security Compliance: System up keeping with up to date Security Patching and vulnerability detection, updating password to service accounts.

Confidential

Service Engineer

Responsibilities:

• Daily activities included backup and job monitoring and Performing Database Health check.
• Troubleshooting Local user connection problem and Optimizing performance for online test.
• Troubleshooting database replication and Monitoring maintenance activities including database consistency check and index defragmentation.
• Installed, configured and Trouble shouted Run time errors in IIS 6.0/7.5 and Installed necessary patches and Updated service accounts.
• Involved in building servers starting from the scratch and worked on passport and Windows live-id authentications and Load balancing and Performance tuning from the platform end.
• Created Multiple VM’s and Logs file analysis for troubleshooting to resolve issues.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.

Confidential

Service Engineer

Responsibilities:

• Worked extensively building, configuring and maintaining 2000 and 2003 servers in a 1200 + server environment and Created User Accounts, groups and running scripts on production servers.
• Assigned local security policies on member servers and standalone servers using RDP
• Manage and monitor Active Directory services and group policies.
• Experience with VMware, creating VM Sessions for installing multiple OS and applications
• Worked on Ticket process in Remedy Tool in 24x7 environments.
• Utilized SAN architecture to ensure the interoperability with the storage capabilities in the Windows platform and created standard operating procedures and process documents for off shore resources.
• Responsible for the daily administration and maintenance of Active Directory, Microsoft Operation Manager and Installation, configuration of IIS, DNS, DHCP and Installing gateway service for Netware, directory service for Netware and configuring all NT clients to access both NT server and Novell server.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on anticipated in Monthly deployments and releases to production environments.
• Troubleshoot day to day issues associated with IIS, SQL servers and Installing and configuring SSL s for the particular websites for the security purpose and Troubleshooting network related issues and database connectivity issues.
• Automating Day to Day administrative tasks using the bat scripts and WMI scripts.
• Monitoring and managing performance Virtual Machines and Creation & Troubleshooting of Virtual Network and Troubleshooting Virtual Machines

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on windows server 2000/2003.
• Added 15 hosts to the datacenter bringing the total to 50 managed hosts and Administering more than 500 VMs and Perform capacity analysis of existing physical production environment using VMware Capacity planner.
• Migrated datacenters and converted physical servers to virtual servers using VMware Convertor.
• Involved in troubleshooting and fixing connectivity issues and other storage related issues.
• Created templates and deployed virtual machines through templates.