SUMMARY:

• Qualified Software Professional with over 11 years of total IT experience including leading and managing teams in onsite/offshore model, building, migrations, monitoring, backups, performance tuning, upgrades required to support the environment
• Recognized for ability to optimize enterprise - wide technology assets and better align technology to a company’s core brand and mission statement.
• Excellent knowledge and hands on experience in production support of IT systems and administration.
• Excellent knowledge in different TIBCO suites. TIBCO Business Works, TIBCO EMS, TIBCO HAWK, TIBCO RV, TIBCO adapters, etc.
• Excellent operational knowledge including automation of preventative maintenance, scripted deployment, installation and configuration of TIBCO suites of products
• ITIL Foundation in IT Service Management License GR750098745SB
• Proficient in leading and managing a team to deliver a fine quality of product to the end users.
• Strong customer-service skills and ability to resolve complex problems, good managerial skills.
• Well Versed in Supervising Software Developers and Engineers including responsibility for hiring,, mentoring, developing, scheduling and managing performance
• Strong analytical skills with the ability to identify and troubleshoot issues in a complex technical environment.
• Excellent communication and interpersonal skills with great team spirit.

TECHNICAL SKILLS:

Languages: Java (JDK, JSP, RMI, JNI, JDBC, Beans, Applets and Servlets), C, C++, PL/SQL, Microsoft Visual Basic 6.0

TIBCO Active Enterprise Suite: TIBCO administrator, Active Matrix Business Works(6.1x/5.x,), Active Matrix, Business Studio, TIBCO EMS, ADB adapters, File adapters, SAP R/3 adapters, Business Events

TIBCO Active Exchange: Business Connect, EDI, TIBBXML

Database: Oracle 7.x, 8.x, 9.x, 11.x, 10g, MS Access and SQL Server, DB2

Operating Systems: DOS, Windows 95/98/2000/XP/2003/vista, AIX Unix, RHEL, Linux

Monitoring Software: TIBCO Hawk, GEMS, NAGIOS, Introscope, BMC Products: Patrol, BPPM TM-ART, Splunk

Other Software: Clear Case, Mercury Quality Center, ITKO LISA, Blade Logic Microsoft Visio, Ansys

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

TIBCO SME/Support

Responsibilities:

• Installed, Maintained, Configured, Administered and Optimized TIBCO platform on RHEL(Linux) environment.
• Performed TIBCO application deployments and supported the change management team in performing deployments.
• Implemented configuration changes to the TIBCO platform as new TIBCO services are created by the TIBCO Development team
• Provide Technical guidance and subject-matter-expertise to TIBCO Development team as new technical approaches and products are researched, analyzed, and validated.
• Installed TIBCO patches, plug-ins, and adapters, upgrade TIBCO software, and perform migrations to new environments.
• Monitored the platform and server health, performance, and capacity and respond rapidly and effectively to trends before they become issues. Define processes and develop tools to increase platform uptime to 99.9% availability.
• Respond to Platform Alerts and Incidents and lead the troubleshooting of outages and other incidents, including guiding the incident management team to engage firewall, network, application, and 3rd party teams as needed.
• Troubleshoot platform issues and help analyze application issues through such techniques as interpreting log files, reading stack traces, and data analysis to identify root cause of issues. Opening problem cases with vendors as needed and driving them to conclusion.

Confidential, Denver, CO

TIBCO Administrator/TIBCO SME

Responsibilities:

• Middleware/TIBCO SME working on the operational side of Cricket/ Confidential Business
• Created technical road map for Middleware operational architecture of system, core application, and customized application tiers
• Provided 24/7 support to all branches of IT, covering 32 different applications scattered through 5 pillars of IT and business. Participated in outage bridges and assist in driving issues to resolution
• Customized, Implemented, and managed enterprise monitoring solutions including BMC BPPM, BMC Patrol, TIBCO HAWK, and CA Introscope.
• TIBCO administrator for Installing and Managing TIBCO stack of products TIBCO Business Works, TIBCO EMS, TIBCO Hawk, and TIBCO Administrator.
• Developed scripts for maintenance tasks including log rotation, truncation, and backup policies.
• Provided Tier III technical support and guidance to level I/II analysts and creating a roadmap to Tier-I/II to follow for day-to-day operational activity and path and process during and after outages and/or maintenance windows for TIBCO middleware environment
• First hand involvement in creating a clustered solution for TIBCO platform and in creating process to identify the bottlenecks in the middleware platform and provide enterprise level solution to eliminate long running stuck processes and implementation of flow controls
• Responsible for leading process improvement projects, managing enterprise level solutions and assuring maintenance of relevant applications and corresponding documentation
• Kept IT Ops directors abreast with the latest technology innovations in the field of IT and educated on the efficiency of using them within Cricket/ Confidential environment
• Managing and administrating messaging software’s (TIBCO EMS, TIBCO RV) as part of large integration projects.
• Creating Tibco Hawk Rules to monitor and Auto restarting TIBCO BW, BE apps and EMS queues and topics. Created over 100 hawk rules to monitor performance of TIBCO applications and servers.

Confidential, Bothell, WA

TIBCO Lead

Responsibilities:

• Middleware (TIBCO) DEV lead and on-shore coordinator of 40+ off-shore team.
• Single point of contact for batch deployments of TIBCO products using appmanage, patch management, upgrades, scripted deployments and configuration management
• Implemented various automation processes for deployment and daily/weekly/monthly maintenances process, release processes, defect management and monitoring solutions.
• Responsible for creating a robust TIBCO environment for the cutting edge LTE(4G) technology to be launched by AT&T
• Responsible for creating various environments from Testing, Staging and production and migration of code base and hawk rule bases across various environments
• Creation of EMS queues, topics and bridges. Administration and configurations of deployed TIBCO components.
• Capacity and load management. Defining load and peak traffic days and customizing individual process to accept high loads
• Maintained SLA and KPI according to defined high availability, downtime, outage trackers and incident management.
• Created Disaster Recovery(DR) process and implemented a solution to use hard ware load balancer .

Confidential, Phoenix, AZ

Operational Lead

Responsibilities:

• Leading an EAI (TIBCO) team of 5 to integrate various frontend and backend systems.
• Responsible for decision making on the Software Development Life Cycle and identifying existing re-usable systems and also creating new processes as per the project requirements
• Working on the on-site/off shore model for WIPRO consulting firm.
• Responsible for various Production Support activities and providing solutions and long term fixes.
• Gathered Business requirements, Designed, Developed, implemented and supported various projects for Confidential corporation.
• Hands on experience in configuring high available EMS and BW environments.