Career Summary:

• Experience with Apttus WPA for workflows and approval processes along with CPQ matrices based on geo location and currency exchanges.
• 9 years of Professional IT experience including 5 years of Salesforce.com CRM consulting implementation experience at various top tier company.
• 4 years of experience as Java Developer using J2EE and Web applications.
• Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Force.com Developer DEV-401 , Certified Advanced Developer DEV -501 , Certified Administrator ADM-201 .
• Proven ability to achieve at a wide range of levels, from initial client engagements to technical development and customer support
• Experience in developing client-specific solutions on force.com platform using Apex classes, Apex Triggers, Visualforce, Web Services API, Force.com IDE, Validation Rules, SOQL, SOSL and Web Services.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Hands on experience in creating Page Layouts, Search Layouts to organize Fields, Custom Links, Related Lists and other components on record detail and edit pages.
• In-depth knowledge of CRM business processes like Campaign, Lead, Order, Account andCase.
• Extensive experience in data migration and integration using ,Apex Explore and Data Loader .
• Enable Custom objects with Chatter feed and leveraging chatter feed through API.
• Responsible for deploying between the Sandboxes and Production by employing the Change-sets and Eclipse.
• Good knowledge in AppExchange Applications for integrating with Third-party applications.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Solid experience in sales force automation , customer portal relationship and CTI integration
• Configured, Implemented and administrated the salesforce.com platform including Salesforce1 mobile application.
• Gained a strong knowledge of Synchronization, Data-modeling, Data extraction, Transformation, data loading, Scheduling, Monitoring and Reportingin a cloud computing environment.
• Excellent written and verbal communication skills with effective troubleshooting mechanisms and highly adaptable to different work environments.

Technical Skills:

Professional Experience:

Confidential

Role: Senior Salesforce.com Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Extensive knowledge on Salesforce1 mobile application.
• Used Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
• Designed a mobile, user-friendly platform for tablets that maps applicant information using an algorithm to determine the eligibility within seconds.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, Approvals, Validation rules, Assignment rules and system triggers.
• Defined the Lookup relationshipand Master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, Dependent Picklists and Junction objects to establish the connectivity among objects.
• Responsible for writing SOQL SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visualforce Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Component Controllers , Email Services, Security Controls, HTML, Java Script, Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs.

Confidential

Role: Senior Salesforce.com Developer.

Responsibilities:

• Used Eloqua to Integrate and configure with Salesforce to automate the Email campaigns marketing by creating fields in specifics object.
• Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Developed Apex Classes Triggers and linked them to manage the workflows developed in the system.
• Customized tabs for among different business users group and Business centers.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Formula Fields, Validation Rules for the flexibility and functionality of force platform application.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.
• Created custom links using HTML.
• Interacted with various business user groups to increase the user adoption for helping them use the software
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Role: Salesforce.com Developer.

Responsibilities:

• Worked on installing CTI adaptor and configure out of box functionality layout as per business requirements for Service Console.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of functionality requested by the Stakeholders.
• Worked on Standard and Custom Objects, Reports, Report Structures, and Dashboards.
• Created customized Page layouts and Record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes and implemented field level security along with page layouts to manage access to certain fields.
• Implemented integration on Salesforce.com and Financialforce.com, also involved Financialforce.com application to support business processes like creating invoice, calculating the balance sheets and some critical requirements in business accounting.
• Involved in Design and development of Triggers, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers and Apex classes to drive the functionality.
• Created the Pick lists, Dependent Pick lists and Junction objects to establish the connectivity among objects.
• Created Formula Fields, Validation Rules for the flexibility and functionality of force platform application.
• Created and used Email templates in HTML and Visualforce.
• Assist in the configuration and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features and functionality in Sales Cloud Platform.
• Created SOQL SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Migrating data into salesforce application.
• Deployed the code from Sandbox to Production and was part of release activities and UAT.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script.

Confidential

Role: Salesforce.com Administrator / Developer.

Responsibilities:

• Worked in agile environment, as of solving the issues within deadlines.
• Developed Visualforce Pages, Visualforce Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for Opportunities and Products / Assets management.
• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders.
• Created and used Email templates in HTML and Visualforce.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into SalesForce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Java Script, CSS, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Role: Java Developer.

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in implemented all components of the application including database tables, middleware designing, client-side web programming and server-side java programming.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, DB2 V8.2, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows NT/2000, Linux.

Confidential

Role: Program Analyst

Responsibilities:

• Studied the project requirement and designed the project. Created tables, views, synonyms and sequences.
• Created Database Triggers, Stored Procedure, Functions and Packages. Optimized queries using rule based cost based approach.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front end applications using forms and reports
• Used SQL Loader and Export, Import utilities for Data loading. Also modified existing forms, reports, and graphs as per the enhancement. Tested all the new and modified program units
• Extensively used Triggers, PL/SQLprocedures, packages, functions while developing the Forms and Reports.

Environment: J2EE, JSP, Java Beans, HTML, JavaScript, ANT, Tomcat Web server, Oracle 9i, MS Visual SourceSafe.