SUMMARY

• 10+ years of experience in Information Technology.
• Good working experience and very strong in technical design in Financial, Retail, Health Care, Insurance and Utility domains.
• Possess the ability to interact with End - users, Business, Management and Technical Personnel.
• Strong technical background with excellent problem solving and analytical capability.
• Good team lead and player with an ability to work on multiple projects simultaneously.
• Extensive experience with Unix, Oracle, Java, Teradata, SQL Server, DB2, IMS, Mainframe.
• Initiation, Planning and Execution of all phases of SDLC starting with Requirements gathering, Analysis, Design, Coding, Testing, Implementation and Maintenance.
• Self-starter, highly motivated individual who works well independently and in a team.
• Well experience in 24 x 7 Production Support and solving day to day problems.
• Extensive experience in dealing with Prod issues and troubleshoot them based on tools.
• Plenty of experience on handling the Remedy tickets and preparation of root cause analysis documents.
• Have extensive experience for onshore-offshore model delivery projects.
• Excellent interpersonal skills, strong communication and presentation skills.
• Depth experience of both Water fall and Agile modeled projects.
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development, Testing, Post Install & Support Hand Over.
• Successfully led complex projects with evolving requirements. Successfully managed complex projects with global implementation and rapidly evolving requirements.
• Project delivery under stringent timelines and high pressure.
• Effective communication skills and co-ordination between globally located teams.
• Define Business processes and identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Providing Analytical Support to key business Applications and solutions.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.
• Ensure proper handshake between Development and Production Support Teams.
• Managing reports, analysis and decision-making for a change request and handling Support Team.
• Project Management, Project Schedule, Project Tracking and Team Management.
• Implementing projects, coordinating end to end testing and user acceptance testing.
• Acted as liaison between management and development team for Requirements and QA.

TECHNICAL SKILLS

Software Languages: C, C++, Java, PL-SQL, Shell, HTML, XML, Java Script, VB Script, Perl, SAS, COBOL, JCL, EASYTRIEVE, Pascal, Prolog, Work10, MF-Cobol,, Assembler, Perl, Omni Script

Operating Systems: UNIX (HP-UX, AIX, LINUX), Z/OS, MVS/ESA, OS/390, MVS/XA, MS-DOS, PC-DOS, MS-WINDOWS95/98/2000/XP/NT/7/8.

Middleware: IBM MQ SERIES, ESB (Enterprise Service Bus)

Hardware: RS-6000, IBM Z10 EC, IBM ES-9000, IBM 3090, IBM PC

Data Bases: Oracle, TERADATA, DB2, DB2 UDB, MS-ACCESS, SQL Server, MY SQL, IMS, IDMS, UNIFY

Software Tools: DB2 Client, SQL Developer, TOAD, TERADATA SQL Assistant, Eclipse, RAD, Putty, CVS, Sub Version, GIT, STS, SPLUNK, LYNBORG, Bamboo, SONAR QUBE, AHP, JENKINS, PUPPET, N1, PAC2000, Fiddler, SOAP UI, JSP, JDBC, ODBC, Web Service, Clarity, JDA Tools, Control-M, ZEKE, CA-7, Xpeditor, INTERTEST, SYNC SORT, ENDEVOR, PANVALLET, Librarian, SDSF, TSO, ISPF, File Aid, SQL, SPUFI, QMF, Change Man, Info Man, SFTP, Win SCP, Win SQL, Putty, CVS, MS VISIO, MS Project, JAZZ, JIRA, Share Point, Toad, BMS, RPT, RHLI, Cobol Analyst, MF-Revolve, Win Runner, Quality Center, Clear Quest, PAC 2000, QTP, Super C, Abend-Aid, Comparex, VB, Max VSAM, INFORMATICA, MICROSTRATEGY, TIBCO Spot Fire, Rally, SSIS, SSRS, SQL Management Studio, SQL Business Intelligence Management Studio, SQL Profiler, Tableau, Autosys

Testing Tools: Quality Center, Clean Quest, Device Connect

PROFESSIONAL EXPERIENCE

Confidential

Production & Business Support Lead

Responsibilities:

• Understanding of existing applications and GBCR business functionalities at BOA.
• Involved in hierarchy rollups across all LOB, lessons learned and response assembly on monthly basis.
• Documented the manual hierarchy change, hierarchy not found process steps.
• Scheduling BI Portal hierarchy change approval meetings on monthly basis.
• Investigating and providing resolutions for prod issues in SSIS jobs and MSTR and Spot Fire Reports.
• Participated and coordinated in monthly scheduled UAT and Prod migrations and deployments.
• Supported Business and Engagement teams on daily activities and addressed web tickets opened by them.
• Prepared root cause analysis documents for data and code related prod issues and tracked with PBI tickets.

Technical Environment: SQL SERVER, MICROSTRATEGY, SPOT FIRE, SHARE POINT, TOAD, RALLY, SQL MANAGEMENT STUDIO, BUSINESS INTELLIGENCE STUDIO, VISUAL STUDIO, TFS, SQL AGENT, SQL PROFILER, TABLEAU, AUTOSYS, BMC REMEDY, CHANGE, INCIDENT, PROBLEM MANAGEMENT.

Confidential

Production & Platform Support Lead

Responsibilities:

• Understanding of Banking domain and analysis of LA, NA, OAM and LMG applications.
• Involved in reviewing Requirements, Business Solution, SAS and FSD documents.
• Reviewed the SQLs, QA test results and troubleshot the defects which were opened by SIT and QA teams.
• Investigated prod issues, opened prod defects for code related issues and service requests for ENV issues.
• Preparation of Release Overview documents and co-ordinate with Release Managers for each release.
• Involved in the implementation calls of each release and provided Post Production Support activities.
• Supported other application testing teams in providing the pre-prod test environments availability.
• Coordinated with QA team, Web Engineers and Mobile Application teams for opened defect resolutions.
• Tracked DEV, Testing, Pre-prod and Production environments using SPLUNK and LYNBORG tools.
• Prepared Sonar test coverage metrics and defect summary reports for each release for all applications.

Technical Environment: JDK 1.8, LINUX, APACHE, TOMCAT, MAVEN, AHP, JENKINS, PUPPET, N1, VISIO, SHELL SCRIPT, ORACLE, PL-SQL, JAVA, SPRING, JAVA SCRIPT, JAVA BATCH, WEB SERVICE, SOAP UI, CRONTAB, SQL DEVELOPER, TOAD, STS, SONAR QUBE, BAMBOO, GIT, SUB VERSION, SHARE POINT, PUTTY, WINSCP, SPLUNK, LYNBORG, QUALITY CENTER, CLEAR QUEST, JIRA, PAC 2000.

Confidential

Technical Lead and Onsite Project Coordinator

Responsibilities:

• Analysis and understanding of M&M retail domain, JDA tools like CC, EIA and IKB Space Planning.
• Involved in the Requirement Analysis discussions and provided Business Solutions at high level.
• Provided data model and mapping between source Legacy database and the target IKB Oracle databases.
• Participated in code walk-thru, unit test results and detailed design documents prepared by developers.
• Involved in tuning SQLs, design of Java Batch, Shell scripts, Oracle Stored Procedures and Mainframe Batch.
• Coordinated and helped the developers in providing resolutions for production issues.
• Provided the quality checks on the critical and timely deliverables at different phases of SDLC.
• Contributed in project deliverables such as BRD, BSD, HLD, SSD and TEST Plan Documentation.
• Implemented the Projects using Change Management and provided Post Implementation Support activities.
• Participated in System Integration testing, User Acceptance testing with Business and other stake holders.
• Supported in executing TERADATA batch Jobs for providing historical sales metric data for JDA tools.
• Tracked the developer’s activities, timely deliverables, resource allocations and clarity time entries.
• Maintained the project plan, estimates, mile stones, project execution and closure activities.
• Prepared the production support deliverable documents and arranged the KT sessions.

Technical Environment: ORACLE, PL-SQL, STORED PROCEDURES, JAVA, UDB, RS-6000, AIX, C, SHELL SCRIPT, ESB, SPRING, JAVA SCRIPT, JAVA BATCH, WEB SERVICE, SOAP, CRONTAB, TERADATA, TERADTA UTILITIES, TERADATA SQL ASSISTANT, SQL DEVELOPER, JDA TOOLS, CCI, EIA, IKB, SPACE PLANNING, DATA MANAGER, POG GEN, ECLIPSE, RAD, CVS, SHARE POINT, PUTTY, WINSCP, JAZZ, CLARITY, IBM Z10 EC, Z/OS 1.7, TSO, ISPF, COBOL, JCL, DB2, IMS-DB, XPEDITOR, ENDEVOR, SPUFI, QMF, PRINCETON, SQL, FILE-AID, VISIO, MS PROJECT, MQ SERIES, SYNCSORT, ZEKE.

Confidential

Sr. System Analyst and Team Lead

Responsibilities:

• Analyzed old encounter data formats and existing code in Front End Risk Adjustment System.
• Coded the programs and scripts to convert NSF, UBF, ANSI data formats into Risk Adjustment format.
• Tested and debugged the code using the tools like Smart Test, Inter Test and CEDF.
• Involved as a team player and team lead in all phases of SDLC for RAPS and PDFS applications.
• Modified Shell Scripts for distributing FTP customer’s reports into their individual mailboxes.
• Participated in development, system testing, user acceptance testing and implementation activities.
• Modified online, batch programs to handle the response reports for FTP and NDM Submitters.
• Written SAS and Easytrieve programs to generate several ad-hoc reports requested by CMS.
• Developed and modified JCLs in order to load the reports into Info Pac Reporting system.
• Created monthly statistics spread sheets and uploaded them into Med Portal CMS website.
• Developed test scripts, test cases, test plans and test documents from functional requirements.
• Reviewed the code, test results in unit testing, component and system integration testing phases.
• Supported the principles and protocols of CMMI.
• Provided Production Support as participant in 24 x 7 on-call rotation.

Technical Environment: C, SHELL SCRIPT, CRONTAB, JAVA, HTML, JAVA SCRIPT, SHARE POINT, RS-6000, AIX, SAS, IBM Z10 EC, Z/OS 1.7, TSO, ISPF, COBOL, JCL, DB2, IMS-DB, VSAM, CICS, ASDD, BMS, APS, SMART TEST, XPEDITOR, COMPAREX, ZEKE, ENDEVOR, EASYTREV, SPUFI, QMF, SQL, FILE-AID, INFOPAC, MAXVSAM, MQ SERIES, SYNCSORT.

Confidential

System Analyst

Responsibilities:

• Analyzed and understanding of Utility domain along with existing modules.
• Provided primary on-call support for batch jobs 24 x 7 in on-call rotation.
• Written oracle stored procedures using PL-SQL, Shell Scripts and CRON TAB setups.
• Prepared the test scripts, test cases, test plans and test documents from functional specifications.
• Performed and documented the results of unit testing, production parallel testing and user acceptance testing.
• Supported the principles and protocols of ISO 9000.
• Supported business users by creating ad-hoc reports for on demand requests.
• Executed shell scripts, oracle procedures and C programs for handling data files from various regions.

Technical Environment: ORACLE 8.X, PL-SQL, SQL PLUS, C, SHELL SCRIPT, HP-UNIX, SUN SOLARIS, UNIFY 2000, ACCEL, RPT, SQL, EDI, CRON JOBS.

Confidential

System Analyst

Responsibilities:

• Analyzed the existing programs for day to day maintenance problems.
• Handling code conversion and developed bridge programs and data warping.
• Prepared test strategies for system testing, wrote the test scripts and test plans.
• Developed JCLs for backup, restore and comparison of files to carry out system testing.
• Interacted with the client business users and participated in the user acceptance testing.

Technical Environment: DB2, IMS-DB, CICS, COBOL II, IBM3090, VSAM, JCL, CA-7, SAS, QMF, ABEND-AID, FILE-AID, INTERTEST, CHANGEMAN, SUPERC, SQL, SPUFI.

Confidential

Software Engineer

Responsibilities:

• Analyzed the code, prepared inventory report and involved in COBOL conversion.
• Participated in various testing phases of the management reporting system.
• Modified JCLs to carry out system testing using baseline and aged data files.
• Developed JCLs and executed them for archiving the output reports onto tape.
• Interacted with the client business users while doing the user acceptance testing.

Technical Environment: DB2, COBOL, WORK10, VSAM, JCL, CICS, LIBRARIAN, COBOL ANALYST, XPEDITOR, FILE-AID, EASYTRIEVE, SUPERC, SQL, SPUFI, IBM 3090, FTP.

Confidential

Software Engineer

Responsibilities:

• Analyzed and Log the production issues for finding the solutions.
• Prepared the PROCs and JCLs for Unit and Integration testing.
• Prepared the test scripts and test plans based on application functionality.
• Debugged the programs using Expeditor, CEDF tools.
• Implemented the changes into Production after UAT and Client approval.

Technical Environment: DB2, COBOL, CICS, VSAM, IMS-DB, JCL, QMF, XPEDITOR, CHANGEMAN, SPUFI, SQL, SUPERC, IBM 3090, FTP.