SUMMARY

• I have total 9 years and 6 months of experience in IT industry.
• I have total 9 years of experience in Pega PRPC.
• Having experience in analysis, design, testing and implementation of BPM - PEGA/PRPC (Pega Rules Process Commander) and Oracle BPM 10g/11g applications. As a part of application, I work in Java, HTML and CSS.
• Successfully handled different phases of current application like Payment Network Releases for association regulations and Pega upgrade
• Successfully handled Various stages of dispute processes e.g., Chargeback, Write-Off, Rebill, Pre-Compliance etc.
• As a core team member, worked on several PRPC rules which include Flows, Flow Actions, Harness rules, Section rules, HTML, CSS, Correspondence rules, Activities, List Views, Declaration Rule, Agents, PAL and Integration Services features as a part of Pega development team.
• Successfully managed complex projects with global implementation, and rapidly evolving requirements.
• Successfully managed to support client issues quickly
• Managing reports, analysis and decision-making for a change request

TECHNICAL SKILLS

• Java, HTML, SQL, CSS
• Pega PRPC 8.2, Pega Smart Dispute Framework 7.4, Eclipse, JIRA, Git, Bitbucket, Splunk, SQL developer
• Bitbucket, Subversion, Jenkins, Robotics Process Automation, Wily, Tortoise SOAP UICareer Profile

PROFESSIONAL EXPERIENCE

Confidential

Programmer

Responsibilities:

• Ability to create a case for analysis to capture details required for investigation for any dispute or Fraud recovery raised
• Ability to assign cases to appropriate personal based on priority, back office as well as to manage entitlements and define SLAs for a given type of case providing appropriate escalations as required.
• Ability to integrate with internal and external systems to go through required case stages for resolution
• Ability to track case and letter status through reporting, and to monitor batch to have clear view on case resolution progress.
• A common Application for retail customer service and cards services
• Simplified and standardized processes across portfolios and functions
• Centralized resource pool and specialized skill groups
• Workflow and resource management across the organization
• Decreased deployment cycle time as all build and deployment are automated with minimal manual intervention using Pega App
• Simplified process testing
• Everything at once place reduces customer hop from one representative to another
• Seamless transaction for the customer
• Avoid customer reiterating information multiple times
• Single Associate handling multiple transactions on account in real time
• Consistent customer experience channels
• Management at the customer level account level

Confidential

Programmer

Responsibilities:

• Ability to create a case for analysis to capture details required for investigation for any dispute or Fraud recovery raised
• Ability to assign cases to appropriate personal based on priority, back office as well as to manage entitlements and define SLAs for a given type of case providing appropriate escalations as required.
• Ability to integrate with internal and external systems to go through required case stages for resolution
• Ability to track case and letter status through reporting, and to monitor batch to have clear view on case resolution progress.

Confidential

Programmer

Responsibilities:

• Ability to create a case for analysis to capture details required for investigation for any dispute or Fraud recovery raised
• Ability to assign cases to appropriate personal based on priority, back office as well as to manage entitlements and define SLAs for a given type of case providing appropriate escalations as required.
• Ability to integrate with internal and external systems to go through required case stages for resolution
• Ability to track case and letter status through reporting, and to monitor batch to have clear view on case resolution progress.

Confidential

Programmer

Responsibilities:

• View Customer and Account Data from Fidelity systems throughout workflow
• Automatic work assignment based on Request Type and other specified rules
• Update Customer/Account Data automatically for New Recurring Transfer Requests
• Transfer/Reassign/Complete Requests in bulk
• Systematically set Relationship Linked account for ST051,ST052, ST053,ST054, ST056,ST057,ST022,ST023, ST024, ST025 IM637 to the host
• Enable the CD term Maintenance for Encore/Phone channel user

Confidential

Programmer

Responsibilities:

• Design & development
• Maintaining Reusable components among different functionalities
• Developed decision tables to map actions such as addition, deletion etc. to appropriate properties
• Involved in requirement analysis and maintaining query tracker on daily basis

Confidential

Programmer

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Maintaining Reusable components among different functionalities
• Maintaining task status on daily basis
• Involved in requirement analysis and maintaining query tracker on daily basis

Confidential

Programmer

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Involved in requirement analysis and maintaining query tracker on daily basis
• Maintaining task status on daily basis
• Provided SIT and UAT support

Confidential

Programmer

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Maintaining task status on daily basis
• Provided SIT and UAT support

Programmer

Application Development

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Maintaining task status on daily basis
• Provided SIT and UAT support

Confidential

Programmer

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Maintaining task status on daily basis
• Provided SIT and UAT support

Confidential

Programmer

Responsibilities:

• Design & development
• Creation of Unit Test Cases and its execution
• Maintaining task status on daily basis
• Provided SIT support

Confidential

Trainee

Responsibilities:

• Involved in designing User Interface
• Involved in creating interface to database
• Involved in creating documentation