SUMMARY:

• Highly experienced in architecting, consulting, managing, and helping the organization improve the IT strategy, product placement, planning, and prioritization with majority of focus in the following streams:
• Digital & Data Transformation: Defined digital business strategies aligned to business objectives leveraging the latest digital capabilities and data analysis to enable customer experience and produce sustainable competitive advantage.
• Product Management: Strategized, analyzed market & competitive conditions; laid out a product vision that is differentiated for digital assets delivering unique value based on customer demands
• Capability Mapping and Alignment: Utilized enterprise architecture, platform alternatives, and roadmaps to support and enable business and technology vision and goals.
• Led enterprise architecture development - redefined business architecture, information/data architecture utilizing in-depth process redesign methods such as business process re-engineering, total quality management using enterprise architecture tools such as Abacus, ARIS, etc.
• Leadership of large cross functional planning initiatives that lead to the delivery of an architectural road map for digital capability uplift in social media, texting, email campaigns and .com.
• Directed the activities and associates responsible for providing business performance management, organizational design, and business risk management capabilities to formulate actionable business transformation plans.
• Consulted, collaborated and socialized across various domains - Insurance(Nationwide), Healthcare(Aetna), Commercial Real Estate(CBRE), Life science(Prudential) and Government(State of Ohio) developing RFP, Project Initiation documents, Business cases addressing Business and Technology transformations yielding business prioritizations for various initiatives.

TECHNICAL SKILLS:

Methodologies: SDLC, Agile/Scrum Methodology, Sprint

Enterprise Architecture Tools: Abacus, IRIS

Decision Tools: SAS Enterprise-miner, XLMiner, MS Excel, SPSS, IBM Biginsights

Database Tools: MYSQL, SQL server 2008, MS Access, Oracle SQL, PL/SQL

Programming: Struts 2, Advance Java, J2EE, JQuery, Maven, Hibernate, Web Services, Maven, ANTWeb/Multimedia: JavaScript, HTML5, CSS3, Dreamweaver, Struts 2, Sharepoint, Camtasia, Flash

Project Mgmt: MS Project, RTC, MS Visio, IBM Rational Rose, Visual Paradigm

PROFESSIONAL EXPERIENCE:

Senior Enterprise Architect

Confidential

Responsibilities:

• Managed and created overall enterprise architecture blueprint for Fedex SMILE project and prioritized them using Maturity models, feasibility matrix for enterprise wide digital technologies application development teams, through .com, SaaS, mobile app following EA standards & guidelines.
• Identified the current state challenges and opportunities by interviewing over 26 teams across Fedex and analyzing current systems and competitive companies like UPS, Sendel capabilities and came up with recommendations to improve various KPIs on marketing user experience, customer retention and providing environment that streamlines implementation of differentiating cloud and data capabilities.
• Defined new APIs to create the connections for the new end points and created reusable touchpoints with Salesforce Marketing Cloud
• Analyzed and define platforms and solutions for payment gateway, IAM, KYC/AML and Salesforce Marketing Cloud through platform scoring models
• Created SDB with marketer user journey touchpoints mapped across the value chain to current state process and technology enablement
• Served as the key advisor at the C-level to shape future-state architecture technology direction by defining level 1 logical architecture blueprint for the current backend systems for Fedex bringing in various standard practices and cloud enablement with top class technology
• Created and prioritized strategic EPICS, AGILE descriptions and roadmap for implementation with action path, impact analysis, and user journey impacts

Senior Manager- Enterprise Architecture

Confidential

Responsibilities:

• Managed and created overall enterprise application blueprint for Blue cross blue shield project and prioritized them using Maturity models, feasibility matrix for enterprise wide digital technologies application development teams, through .com, SaaS, mobile app following CBRE standards & guidelines.
• Served as the key advisor at the C-level to shape future-state architecture technology direction. Established and operationalized a digitized Architecture Repository and a Business Transformation Process through conducting executive steercos, key business and IT stakeholder interviews for data and insights-driven architecture management and enterprise planning.
• Architected and managed major programs to transform enterprise digital environment, leveraging industry best practices, saving company $40M+ improving various KPIs on user experience, customer retention and providing environment that streamlines implementation of differentiating business capabilities.
• Key member of the organizational architectural review board that ensure architecture quality, organizational wide governance and compliance.
• Strategized short and long-term technology/organizational Agile real estate, Financial rent management and API ESB capability initiatives for Bluecross blue shield through assessment of current state architectural gaps, cohesive alignment of epic definition in JIIRA, customer index and laid logical architecture that drove change for future state transformation and gained support for proposed solutions.
• Created and maintained architecture domains, articulated the connections across the enterprise and created different viewpoints and dashboards using Enterprise Architecture tool ARIS and defined the flow between the components.

Senior Enterprise Architect

Confidential

Responsibilities:

• Provided strategic architecture leadership to ATT Digital in defining the overall strategy and capability mapping, process reengineering, enterprise applications and technology mapping for the new fiscal year; led the digital strategy and transformation driving the firm’s digital agenda across multiple businesses and models cohesively.
• Architected personalized, data-driven digital experience that enables customers effortlessly engage AT&T across retail, voice, and digital channels
• Identified and redefined overall strategy and customer journeys utilizing ARIScloud which allowed for cross-organizational portfolio views of all cross- related projects within the organization, providing opportunity to better utilize both people and financial resources and reduce architectural asset redundancy
• Redefined complete business journeys, solution architecture & EPICS for the Payments, Billing and Usage experiences for Wireless and Home Services and mentored the implementation team in recreating and providing effortless customer experience, deploying next generation technology to attack key customer issues and enabling customers to seamlessly engage with AT&T in the channel(s) of their choice

Enterprise Architect

Confidential

Responsibilities:

• Developed and maintained the current state and target state architecture for the Personal Lines and Direct application suite, in alignment with the strategy and direction of business or technology capabilities relevant to the application suite.
• Drove the business and IT planning for the Personal Lines and Direct application suite. Create architectural documentation to support the target state architecture based on planned initiative(s). Promote alignment across business and technology areas around initiatives and assist with estimation and prioritization.
• Governed EA repository in accordance with the metamodel. Assess data quality and work with the architecture profession community to ensure models are consistent and complete
• Provided architectural leadership coordinating with multiple C level leaders, business stakeholders, data analysts, IT SMEs to modernization efforts as we evaluate our technology assets to support future growth and business direction.
• Lead and framed EA enabled business architecture for different LOB across the enterprise and obtained leadership approval for the BA roadmap
• Consulted and laid foundational modeling in Abacus 5.2 collaborating with the Enterprise leaders, app owners across Pet, Infrastructure & operations, Personal Lines and Digital Operations and successfully mapped all the capabilities to functions to services to applications.
• Laid out the target state architecture blueprint to enable architecture change enablement for multiple domain architectures in Abacus and provided changes in the capability model and metamodel to support it

Manager, Digital Transformations

Confidential

Responsibilities:

• Successfully led and facilitated the $35M Digital transformation effort spanning across entire enterprise - Bank, Personal Lines, Commercial & Pet which lead to the creation of Enterprise Digital Experience roadmap.
• Developed enterprise data strategy and worked with major programs and business areas to develop specific data and analytics strategies, intent on providing differentiating capabilities for those business areas, and aligning to the enterprise strategy.
• Owned and managed $700k Genesys Click-to-Chat/Cobrowse initiative(digital asset) implementation from end-to-end driving revenue growth for NW.com. Interfaced with UX, development team and formed TROIKA to build the use cases and the feature roll out.
• Managed a cross-functional agile team spanning across different business units and successfully transitioning it from plan to build capturing the Initiation Definition document(IDD), use cases, EPICS and stories rationalizing the benefits, risk mitigation, fund allocation, application dependencies and requirements and architecture mapping.
• Facilitated and lead Text messaging end-to-end product lifecycle, governance, life-cycle, end of life, vendor assessment, project intake flow and took portfolio ownership for legacy applications
• Measured success criteria and the benefits over the PoC rollout of the API asset implementation and planned and coordinated the rollout across the enterprise.
• Spearheaded and directed the creation of Business capability roadmap identifying the critical business capabilities and process for the digital assets encompassing the enterprise. Offered strong recommendations to executives elaborating the maturity of business capabilities and the applications and initiatives tied to it.

Lead- Business & Data Consultant

Confidential

Responsibilities:

• Managed a team and led creation of 8 architectural roadmaps in a short span of 6 weeks partnering with application owners and IT architects for different business data capabilities (Knowledge Management, Routing & intent, Infrastructure, Billing) across various business lines- Sales, Service and Direct looping in the business objectives, plans, operational gaps, dependencies of applications and metrics.
• Introduce and govern technology standards, architectures for data and analytics throughout the enterprise, providing prescriptive guidance to programs and IT areas on superior data management solutions.
• Advised leadership teams on appropriate plan, build & run directives with respect to Data Insights, Knowledge management, data modelling, data visualization, routing & intent, Voice enabled technologies based on market, customer, and industry analysis.
• Technology Consultant for CTI and BI initiatives utilizing the following technologies: Genesys Best-Queue and Multi-sized Virtualized skill based routing, Genesys Click-to-chat/Cobrowse, Avaya Communication Manager
• Managed project resources to perform work, gained alignment with business stakeholders, facilitated stakeholder meetings, Coordinated vendors to undergo association of project for various initiatives as part of the Billing transformation program

Data Scientist

Confidential

Responsibilities:

• Executed engagements with Nationwide’s strategic partnerships resulting in a long term roadmap compelling business change by strategically applying people, processes & technology recommendations to the value chain.
• Researched and analyzed recent industry trends and mapped them to the maturity levels of the business operation and analyzed their current and future state maturity score.
• Provided Data Mining Solutions using Association Rules, Clustering, Classification and Segmentation techniques using XLMiner and SAS Enterprise Miner 9.3.
• Analyzed corpus creation, Text preprocessing, Part-of-speech tagging, tokenization and categorization using Natural Language Processing in R, Python and SPSS.
• Manipulated corpus creation, Text preprocessing, Part-of-speech tagging & categorization using Natural Language Processing in SPSS; analyzed Text analytics creating extractors & patterned structured data.
• Extracted and tagged targeted content performing Information retrieval with Text Link analysis using SPSS Modeler and presented the cross functional analysis results to the professional audience across Nationwide.

Senior Data Developer

Confidential

Responsibilities:

• Design and develop tools to measure and benchmark Productivity indices and software quality of development projects. Code analysis and design review for project auditing.
• Managed, customized and collaborated with applications team to meet the enterprise tool adoption goals.
• Conducted seminars, surveys and studies to measure productivity, code quality initiatives within the firm
• Reengineered and developed static code analysis product using Sonar customized for an enterprise and evangelized across different clients.
• Built and hosted Java code analysis tool(JCAP) built on Struts 2 framework that can generate Code Quality Metrics from a source repository & compiled classes in terms of important metrics - PMD, Findbugs, CPD, etc.
• Led a team of 6 members and coordinated application development for multiple projects-JCAP,SDE,Codenizant Sonar using lightweight agile development process.
• Presented JCAP project presentation in CJC-Java One conference which had world level participation from Cognizant, IBM and Wipro