Technical Support Representative Resume

SUMMARY

Software engineerlooking for a new opportunity and willing to learn new technologies.
I have 10+ years of experience working in the IT field and am motivated to challenge myself to become more competitive in my career.
With my extensive knowledge and experience in the workforce, I can contribute to great success for an enterprise level project.
6+ years of software engineer experience in system for semiconductor process.
5+ years of experience in Java.
3+ years of experience in web development.
1+ year of experience in Confidential Cloud Platform.
1+ year of agile development methodologies.
Extensive knowledge of Python (Certified Associate in Python Programming)
Knowledge with Spring Framework (MVC, Boot).
Knowledge with Docker, Kubernetes, CI/CD (Jenkins, Cloud Build, Cloud Repository), Maven, Git

TECHNICAL SKILLS

Proficient in: JAVA (Servlet, JSP), Confidential Cloud Platform

Familiar with: Adobe FLEX, PL/SQL, Python3, JAVA Script, VB .Net

Self - Taught Skills: Docker, Spring Framework (Core, MVC, Boot), REST APIs, Kotlin, Jenkins, Maven, Apache Kafka

Database/ORM: ORACLE, MySQL, iBatis

Platforms: Linux (CentOS, Ubuntu), UNIX(Solaris), Windows

IDE: Eclipse, IntelliJ, PyCharm, Visual Studio 6.0, Visual Studio Community, Adobe Flash Builder

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Representative

Responsibilities:

Primary responsibilities included supporting customer’s issues on Confidential Cloud Platform (GCP) products with hands on experience in App Engine, Compute Engine, Kubernetes Engine, Big Query, Cloud SQL, Machine Learning, Data Proc, Data Flow, Cloud Build, etc.
high latency in App Engine application
unable to migrate data from Teradata to Big Query
errors when using cloud build
cannot connect to VM on compute engine
Comprehensive knowledge with Python3 (Pandas, NumPy), Docker, Jenkins, Kafka to identify and solve customer’s issue.
Followed communication guidelines and security policies while contacting customers.
Kept technical skills up to date with the latest cloud technologies.

Environment: Confidential Cloud Platform (GCP), Cloud SDK, Salesforce.

Confidential

Full stack developer

Responsibilities:

Developed Web Application for shipping and inventory system of semiconductors using Adobe Flex, JavaScript for front end and JAVA, PL/SQL for backend.
Troubleshooted and maintained internal approval web application using Adobe Flex and Java.
Developed a window application to manage inventory data of semiconductor using VB .NET Framework.
Used agile software development such as SCRUM and Pair programming.
Responsible for designing, coding and testing (SDLC)

Environment: CentOS, JAVA5, SVN, Microsoft SharePoint, Oracle10g.

Confidential

Backend developer

Responsibilities:

Primary responsibilities included development of program for semiconductor equipment control using JAVA, CORBA.
Developed Core Java Application for Advanced Process Control (APC) system using JAVA.
Used agile software development such as SCRUM and Pair programming.
Responsible for designing, coding and testing (SDLC)

Environment: JAVA2, CORBA, Tomcat, Oracle, Concurrent Versions System (CVS).