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Sr. Servicenow Developer Resume

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Los Angeles, CA


  • ServiceNow certified consultant with 8+ years of experience in ServiceNow platform as both Developer and Administrator and also in java technologies
  • Functional knowledge at Useful information and execution experience of ITSM Frame Works.
  • Good understanding of IT Infrastructure Library and service management along with an experience on the ITIL framework which are useful for customization of IT administration applications.
  • Targeting on implementing ITIL processes with an experience functioning on SaaS (Software as a Service) based tools (Service Now).
  • Experience with the CMDB, Asset Management, Change, Incident, Problem, Request modules (Service Catalog) modules.
  • Experience developing custom, complex workflows and applications in ServiceNow.
  • Experience with integrations & interfaces between ServiceNow and other systems
  • Experience in handling large number of data import and data export in Service Now.
  • Hands on experience in Configuring Email Notifications and Scripting Inbound Email activities.
  • Mastery in making and keeping up Access Control rules for securing and giving the right access to ideal individual/part.
  • Implemented integration between ServiceNow and legacy systems using REST and SOAP API’s.
  • Create, monitor, modify and distribute administration index work processes with endorsements. Keep up Single Sign - On combination.
  • Expertise on creation of workflows for Service Catalog items in Service-Now. Created web applications using Python.
  • Experience in Generated JavaScript's to create Client Scripts, Catalog Client Scripts, UI scripts, UI Policies, Business Rules, Script Includes, UI Actions, Workflow scripts, Scheduled jobs.
  • Good experience in web development and object oriented programming using java, HTML, JavaScript and CSS.
  • Considered highest priority to client/business request as of demand and Manage open requests and incidents, raise as required.
  • Experience with Web Technology; such as: XML, HTML, JavaScript and Web Services.
  • Created catalog items, workflows, inbound emails actions and update sets for service requests.
  • Experience in Service-Now Administration and Production support including maintenance of lower life cycle instances. Familiar with versions Eureka, Dublin, Berlin.
  • Experience in Database Design, DML and SQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL
  • Assisted QA team during testing phases through all the levels from developing test plans through test execution and validation of test results.
  • Extensive involvement on Data modeling and good experience in Data Modeling tools like Erwin, ER Studio, and Rational Data Modeler.
  • Hands on experience of IT Help Desk and administration alongside great comprehension of the ITIL (Microsoft Operations) system.
  • Good team player, quick learner with leadership qualities, strong technical and communication skills in providing 24 X 7 production support.


ITSM Suite: ServiceNow, ServiceNow Administration and Support (Service Catalog configuration and workflow design/implementation, Incident Management, Problem Management, Change Management, Knowledge Management, Access management (RITM), LDAP, Personalizing Forms, Personalizing Lists, scripting, Create update sets, Move updates sets between instances, ICM changes, testing)

Operating System: UNIX (Solaris), Ms-Windows XP/2000/NT, and Linux 2.4Languages: C, C++, Java 2.0, SQL, PL/SQL, HTML, XML, JavaScript

Databases: Oracle 9i, 10g, 11g, 12c, SQL Server 2008 R2

Tools: MS-Office, Eclipse, Toad, Jira, Quality Center

Scripting: JavaScript, HTML, CSS, Ajax, and XML

Web Technologies: Servlets, JSP, Java Script, HTML/DHTML, CSS, Web Services, XML, XSL

ITIL: ITSM, ServiceNow


Confidential, Los Angeles, CA

Sr. ServiceNow Developer


  • Responsible for developing and managing application code, user interface, and third-party integration components in all stages of the CMDB development projects (i.e. definition, development, deployment).
  • Manage development of solutions to migrate and integrate disparate data to an enterprise CMDB solution
  • Worked with clients to evaluate current state forms and tools, characterized ServiceNow requirements and created and configured the ServiceNow platform
  • Set up the SLA for the different ITIL procedures according to the requirements
  • Applied scripting tools and ServiceNow functionality to create script to computerize repetition tasks being done in ServiceNow
  • Designed and Managed application table extensions with scripts
  • Hands on experience with UI Actions/ UI Policy/ Access Control Lists /Email Notifications for Incident analysis
  • Created Buttons and context menus both on form and lists using UI actions
  • Composed a script to automate routine tasks being done in ServiceNow by creating an access control rule (ACL) using scripting tools and ServiceNow functionality
  • Create workflows and install patches as needed
  • Provided access to applications by integrating workflow into the applications using Service Catalog
  • Worked closely with Service-Now team and Infrastructure team to facilitate this integration by populating the user into the framework using LDAP integration
  • Guaranteed the data entered in ServiceNow tables matched the company outlined requirements by Adjusting ServiceNow import sets and transforms maps accordingly
  • Raising ticket with Vendor while facing major issues like instance down and Performance issues
  • Created a Service Catalog options with cart controls, variables and composed notifications based on user requirements and also configured inbound email actions to create incidents or requests
  • Load, manipulate and maintain data between Service-now and other systems
  • Extracting and scheduling the reports as per the requirements of client
  • Created requirement definitions and technical specifications documentation
  • Performs system and integration testing with sample and live data
  • Monitor health, usage and overall compliance of the application

Environment: ServiceNow, Discovery, Change Management, Incident Management, ITIL, SQL, Export/Import, XML, Java script.

Confidential, Houston, TX

ServiceNow Developer


  • Designed and delivered technical methodologies around the ServiceNow platform.
  • Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
  • Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis
  • Maintained the Configuration Items and modified the forms and form Sections
  • Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB
  • Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials
  • Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error
  • Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
  • Created on change management module by strengthen the tool to the stakeholders and made it easy to sympathize.
  • Configuring Email, inbound and outbound email activities and creating mail scripts on need premise.
  • Involved in working with procedure proprietors to create workflow, actualize the workflow in Service Applications and creating workflow customizations, and performing quality assurance testing and client acknowledgment testing.
  • Awareness in workflow editor to construct workflow for various modules, triggering various events, publishing workflows.
  • Developing the UI actions to use them in catalog items, Implemented using UI scripts.
  • Written script includes and invoked them in business rules and client scripts.
  • Assigning the production support tickets to the appropriate users and user group.
  • Construct Data Sources from several external applications, scripts to resolve approaching information and change into ServiceNow.
  • Performed data migrations from instances with Service-Now.
  • Good experience in Client and Server side Scripting.
  • Handled Bug Fixes and Enhancement requests
  • Handled post roll out production support.
  • Communicated with marketing departments to confirm project requirements, functionality, and design of web applications.

Environment: ServiceNow, XML, HTML, JavaScript, Eclipse, Jira, Change Management, SQL.

Confidential, Reston, Virginia

ServiceNow Dev/Admin


  • CoordinatedServiceNowenvironment/form back-end customizations.
  • Designed and configured the Incident, Problem and Change Management applications supporting ITIL and business processes
  • Created, monitored, modified, and published workflows with approvals
  • Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
  • Create and use update sets to move customizations between systems
  • Prepared requirement specifications and design documents
  • Optimized and Monitored system performance and provided system statistics and reports to the Business. Understanding the requirements and designing the workflows.
  • Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements
  • Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result

Environment: ServiceNow, Service Catalog, Workflow Design, JavaScript, Change Management, Incident Management, ITIL, SQL, HTML, CSS Problem Management.


Database Developer/ ServiceNow Admin


  • Developing solutions to requirements, enhancements and defects.
  • Involved in requirements Design, Development, and System Testing.
  • Involved in designing user screens using HTML, JavaScript, JQuery and swing as per user demands
  • Integrated Struts Validation Framework with Spring Framework to provide error handling.
  • Used Spring Dependency Injection property to provide loose-coupling between layers
  • Used Spring Bean Management, IOC, Dependency Injection.
  • Developed XML parser classes by using XPATH API for parsing XML documents.
  • Communicating across the team about the processes, goals, guidelines and delivery of items.
  • Wrote Test Cases for Unit Testing using JUnit.
  • Used JMS for exchange of business data between the applications.
  • Involved in testing the complete flow of the modules.
  • Maintained and debugged the production application
  • Design of the modules of system using UML
  • Integration of the modules.

Environment: Java 1.3, Eclipse, Tomcat server 4,J2EE(Java1.4, JSP, SERVLETS), Spring, XML, Windows XP, JavaScript, UML, JQuerry 1.3, JMS


Java Web Developer


  • Writing Test Plan, Test Scenarios, Test Cases and Test Matrix documents analyzing the Use Cases. Responsible for manually testing the entire application for GUI, Functionality, Business Logic and Use case adherence.
  • Writing Automated Test Cases, Test Scripts, and Testing Scenarios, using Quick Test Professional for Regression testing, implementing the required checkpoints and updating them from time to time.
  • Utilized SQL and PL/SQL for working with data relating to testing, test dataset creation and verification.
  • Analyzing key scenarios to realize crucial functional areas of the application, Creation and Execution of QTP Test Scripts against the Key functional areas and Performance Testing of the Application
  • Defect reporting, tracking and generation of reports and graphs for management requirements.

Environment: JavaScript, UNIX, Oracle8i, SQL, WindowsNT4.0, Quick Test Professional, Quality Center, Load Runner - (Mercury Interactive)

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