PROFESSIONAL SUMMARY:

• Having 20+ years of professional experience in IT covering all phases of Software Development Life Cycle including System Study, Analysis, Design, Architecture, Development, Implementation and Support.
• 3+ years of hands on experience as Senior ServiceNow Developer/Architect and/or ServiceNow Implementation Specialist.
• Strong knowledge and experience of ServiceNow with Configuration and custom script development.
• Design, prototype, implement, and test technical solutions for ServiceNow implementations.
• Experience withdevelopingcustom applications in ServiceNow.
• Hands on experience in using SDLC - Agile methodologies /SCRUM practices.
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog in ServiceNow application.
• Collaborate with System Administrators and ServiceNow Support, concerning strategies and technical aspects of platform upgrades.
• Provide technical support and answer “how to” technical and ServiceNow application configuration questions and thus leading by example.
• Good experience in Insurance (Property & Casualty, Health) & Manufacturing domains.
• Expertise in Requirement study (JAD & RAD), Analysis, Designing Technical Specs, coding and performing Unit/Integration/User Acceptance testing of applications in using Waterfall methodology and Agile methodology.
• Ability to work with the Business Analysts & SME’s closely to understand the system and in formulating the requirements.
• Extensive experience on using documentation tools like LOTUS NOTES, Microsoft Business Suite MS-OUTLOOK, MS-WORD, MS-EXCEL, MS-Access and MS-VISIO.
• Ability to guide and train the team members when required.
• Good understanding of the Rational Unified Process (RUP) and SDLC.
• Ability to work on fairly complex technical assignments and ensuring the timely deliveries. Collaborate withcross-functional teamsto ensure deliverables stay on track.
• Extensive experience in coding with structured logic to be understood and easily maintained by others and good expertise in Production Support activities and documenting the resolutions for root cause analysis.
• Strong experience in code reviewing to assess impact and documenting the impact analysis.
• Expertise in doing the peer reviews for the work requests handled by the team and guiding them with the better approaches possible.
• A Team evolved person with excellent organizational, verbal, written communication, presentation and understanding skills.
• Analyze and document business process models, functional requirements and integration requirements with good ability to Design and configure functionality.
• Develop and execute Test plans and scripts and create risk mitigation plan with all stakeholders.

TECHNICAL SKILLS:

Languages: Java, Javascript, Perl, C, SQL, Servlets, JDBC, JMS, ESQL, COBOL, PL/SQL, Shell Script, Jython, JCL,DCL,XML,HTML,CSS, AJAX, HTTP

Operating Systems: Windows, RHEL, AIX, MVS, Z/OS, VAX/VMS

Databases: MySQL, SQL Server, Oracle, DB2, VSAM, IMS DB

Platforms & Applications: PaaS, SaaS, SharePoint, ServiceNow, IT Service management (ITSM) Glide Platform, IBM OS/390 IBM Websphere Application Server, MQSeries, Oracle WebLogic, Oracle Service Bus, Oracle ECM, Tomcat, Message Broker (WBIMB)

Tools: RAD 8.5, SOAPUI, XMLSPY, Putty, VMWare, JDeveloper, DynaTrace, Remedy, FileZilla, SVN, Endevor, Xpeditor, FileAID, TSO (ISPF), Abend-Aid, QMF, SPUFI, DB2 connect and TOAD for ORACLE, Informatica, ServiceNow forms-based workflow application development

Software Engineering Skills: Analysis, Design, Coding and Testing

Other Skills: LOTUS NOTES, MS-OUTLOOK, MS-ACCESS, MS-EXCEL, MS-WORD, MS-VISIO, MS-PROJECT, HP Exstream Dialogue Designer.

PROFESSIONAL EXPERIENCE:

Confidential - Michigan, MI

ServiceNow Specialist/Architect

Responsibilities:

• To dissect a customer request into functional requirements and translate them to a reasonable technical design.
• Working closely with the Business Analysts and SME’s to understand the scope of the project and to perform technical impact analysis.
• To organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities & work queues of work based on established SLAs.
• Demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting.
• Defines, Designs and Implements features in ServiceNow. Thorough understanding of ITIL/ITSM processes.
• Proposes and implements system enhancements that will improve the performance and reliability of the system.
• Knowledge of LDAP/Active Directory, and relevant IT architecture experience.
• Experience using Web Technologies (JAVA Script, XML, HTML, AJAX, Apache Jelly, CSS, HTTP).
• Experience developing web services integrations using SOAP or REST.
• Monitoring system performance and escalates issues to ServiceNow.
• Experience with Service-Now customization including, but not limited to: Client Scripts, UI policies, Data Policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, ACLs, Data imports.
• Performing complex analysis to plan and manage software system upgrades.
• Conducting programming tasks and Administering and troubleshooting the deployed instance of ServiceNow.
• Plans, designs and implements changes to ServiceNow System from Change Board.
• Adhere to established testing, change management, and communication guideline.
• Load, manipulate and maintain data between Service-now and other systems.
• Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions.
• Working with IT managers to generate views and reports as needed.
• Ensuring appropriate approvals for user access requests and assist in maintaining security of the system applications being supported with Access Control Rules(ACLs).
• Developing and maintaining detailed technical and process documentation.
• Developing test cases for functional and regression testing, and execute them as part of any ServiceNow platform or module upgrade/change.
• Cross- immediate peers to ensure sufficient support coverage.
• Facilitating rollout of new applications and modules.
• Analyzing and fully understanding user requirements and current procedures in order to improve system capabilities automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
• Collaborating effectively with other Service Now administrators to develop global solutions.
• Participating in the architectural design, development, customization and integration efforts of solutions involving Collaboration, Portals, Content Management, Business Process and E-Forms, Systems Integration and Business Intelligence.
• Using scripting tools and Service Now functionality to create script to automate routine tasks being done.
• Handling general updates and configuration changes/requests and Maintain & support ServiceNow operational functions.
• Identifying system deficiencies and recommend solutions.
• Establishing ServiceNow development standards. Monitoring health, usage and overall compliance of the application by following ACE Guidelines.
• Working with peer teams to develop and deliver & support materials to internal IT and external business users.

Confidential - Michigan, MI

SOA Architect

Responsibilities:

• Developing SOA solutions, architectural designs and implementation plans.
• Developing Integration Strategy, Security, Standards and System Run Books
• Evaluate software products and vendors and provide recommendations
• Involved in internal and external systems security design and architecture
• Developed contextual and conceptual, logical and physical architecture diagrams
• Installed, configured and maintained WebSphere V7.x/6.x
• Installed, configured and maintained WebLogic 10.x
• Installed, configured and maintained Oracle Service Bus V11.x
• Installed, configured and maintained Oracle Enterprise Content Manager V11.x
• Installed, configured and maintained Liferay Portal application v6.2
• Installed, configured and maintained IBM Http Server, Oracle Http Server
• Laying out Enterprise Application Integration Infrastructure designs
• Provide interim and permanent solutions for the application performance issues
• Worked with monitoring team to provide proper notification process based on events
• Coordinate with multiple teams to understand and resolve resource conflicts
• Encourage team members to brainstorm ideas for any outstanding issues
• Involving in user requirements gathering, defining functional and technical specifications.
• Provide impact analysis of the changes that effect multiple applications and recommend solutions
• Perform proof of concept to provide feasibility assessment of a solution
• Mentor team members on developing systems according to the company standards.

Confidential - Michigan, MI

Middleware Architect

R esponsibilities:

• Developing Middleware solutions, architectural designs and implementation plans.
• Installed, configured and maintained WMQ 6/7.x, on AIX, Linux, Windows and Z/OS
• Installed, configure and supported WMB 6.x/7.x on AIX, Linux and Windows
• Laying out Enterprise Application Integration Infrastructure designs
• Support round the clock applications to have stable and reliable software infrastructure.
• Trouble shoot the production issues and able to resolve them quickly to minimize the impact to the customer
• Come up with alternative solutions to be able to handle and accommodate the production load to minimize the impact due to performance issues.
• Coordinate with vendors to help them understand the requirements and security needs for the services provided and consumed by ACG
• Built WMB 6.x/7.x broker environments for multiple applications.
• Created all the required MQ objects for the communication between the MQ Servers.
• Involved in implementing system architecture for High Availability of Production systems
• Actively involved in writing UNIX Shell, JACL and Jython scripts to automate the WebSphere environment
• Administered MQ objects like Queue Managers, Queues, Channels, Process Definition, Clusters, and Name Lists.
• Migrated WMB 5.x to WMB6.x on AIX, HP UX, Linux and Windows2000.
• WBIMB/WebSphere Message Broker 6.x/7.0 - configured developer’s toolkit on developers machines
• Designed about 200 message flows to integrated multiple applications.
• Created Clusters of queue managers to simplify the overall administration process, to achieve workload balancing and to make the administration task easy.
• Involved in trouble shooting and debugging MQSI Message Flows.
• Configured the DB2 as the database for MQSI Broker runtime environment.
• Coordinating and documenting software installation/upgrades, production configuration changes, and implementation of security updates
• Developed test cases and test plans. Performed end-to-end testing, resolved problems and validated the test results. Performed unit testing and unit Integration testing.
• Wrote scripts for creating, recreating and maintaining Queue Managers, Queues, Channels, processes, and other MQ Objects.
• Configured MQ Series network using clustering, distributed queuing and remote administration.
• Worked with IBM Support on resolving critical problems by creating PMR’s.
• Provided 24/7 production support for WMQ and Broker issues
• Worked with the Application teams to resolve the MQ problems

Confidential, Stamford CT

WMQ/MQSI/WAS Lead

Responsibilities:

• Installed and configured WMQ 6.x, WMQI 2.x on AIX, HP UX, z/OS, Linux, Solaris.
• Installed Configured and Administered WebSphere Application Server ND 6.x on UNIX, Linux and Windows environment.
• Providing 24x7 on-call production support, trouble-shooting problems related to WMQ, interfacing with 3rd party WMQ systems.
• Configured Deployment Manager and Application server profiles on single LPAR using profiles creation wizard.
• Monitored the performance and behavior of WMQ applications
• Involved in preparing use case specification, user acceptance test plan
• Responsible for users to help them understand the Middleware process
• Laying out EAI infrastructure, developing solution architecture and implementation plan.
• Involved in installation and Configuration of MQSeries, MQSI on AIX, Win2k.
• Developed Message flows and Message sets and deployed in MQSI Broker.
• Responsible for maintaining and administering MQSeries and MQSeries interfaces
• Worked with various IBM primitive nodes in WMQI and ESQL for message routing and transformations.
• Achieved Work Load Management by creating Clusters in WAS 5.0
• Configured the WebSphere load balancing utilizing WebSphere workload Management including horizontal and vertical topology.
• Involved in monitoring, network support and trouble shooting.
• Handled Staging and production environments as part of the application deployment
• Installed EARs, WARs and configured application specific JVM settings, Web container parameters using the Admin Console and wsadmin scripts.
• Created all the required MQ objects for the communication between the MQ Servers.
• Administered MQ objects like Queue Managers, Queues, Channels, Process Definition, Clusters, and Name Lists.
• Wrote scripts for Process definitions to trigger the applications.
• Experience in the Performance Tuning for application optimal performance
• Provided performance tuning to the queue managers and queues for optimal performance and applied tuning to all connected queue managers.
• Installed the latest fix packs for WMQ and WMQI.
• Created error reports on daily basis and emailed to the concerned teams to resolve the issues.
• Assigned message flows and message sets to appropriate Execution Groups in Broker Runtime Environment
• Developed test cases and test plans. Performed end-to-end testing, resolved problems and validated the test results. Performed unit testing and unit Integration testing.
• Used RFHUTIL to read/browse/put messages in different formats like XML and COBOL from/to a queue.
• Wrote scripts for creating, recreating and maintaining Queue Managers, Queues, Channels, processes, and other MQ Objects.
• Created connection pools and data sources for JDBC connectivity using WebSphere to connect SQL server database
• Involved in implementing system architecture for High Availability of Production systems.
• Implemented the security using SSL for MQ Channels on various platforms, provided SSL support and management of digital s and key repositories.
• Trouble shooting using MQ and MB error logs
• Primary Involved in problem analysis using MQ errors logs, performance tuning, monitoring behavior of MQ infrastructure and providing 24x7 on-call support for production team.
• Worked with the Application teams to resolve the MQ problems.

Environment: WebspherMQ, WMQI, WBI, WBIA, Neon, EAI, SIEBEL, IMS, DB2UDB, COBOL, CICS, XML, JCL, VSAM, FILE-AID, ISPF, SPUFI, Oracle, Windows 2000, AIX, OS/390, Workflow, PQ-EDIT, Dameware, SAP, Neon Adapter for Siebel, RFC Adapter for SAP, Candle3.5, TIBCO.

Confidential, Houston TX

WMQ/WMB/WAS Administrator

Responsibilities:

• Installed and Configured MQSeries, MQSI on OS/390, Win2000 Server.
• Installed and Configured WebSphere application server on OS/390
• Provided support for WMQ and on both IBM Mainframe and UNIX platforms.
• Providing 24x7 on-call production support for MQSeries, and WMQI applications.
• Involved in preparing use case specification, user acceptance test plan
• Responsible for maintaining and administering MQSeries and MQSeries interfaces
• Installed MQSI components Configuration Manager, Brokers, Control Center.
• Provided support for WMQ and on both IBM Mainframe and UNIX platforms.
• Monitored the performance & behavior of WMQ and WMQI applications.
• Responsible for maintaining and administering MQSI.
• Developing event-monitoring strategy using QPasa and taking corrective actions.
• Created Queue managers, different MQSeries objects including different kinds of channels
• Developed interface design and specification documents
• Developed MQSeries scripts to create Queue Manager and other objects.
• Developed Message flows and Message sets and deployed in MQSI Broker.
• Worked with various IBM primitive nodes and ESQL for message routing and transformations
• Developed Java based interfaces for applications to interact with MQSeries/MQSI
• Involved in deployment of JIMS application on WebSphere 3.5.5/4.0.3 on Win2k and WebSphere 4.0.1 on OS/390
• Used Application Assembly Tool (AAT) and SMUI for deploying JIMS on Mainframe
• Involved in testing of the interfaces using production/test databases
• Involved in knowledge transfer to users about the interfaces.
• Maintained different environments like development, testing, demonstration, acceptance and production by providing automated script files and batch executables.
• Created Clusters of queue managers to simplify the overall administration process, to achieve workload balancing and to make the administration task easy.
• Developed shell scripts in AIX for checking the health status of the MQSeries.
• Provide security by using Object Authority Manager.
• Installed and configured Tivoli monitoring tool on various platforms.
• Developed shell scripts to handle everyday System Administration tasks such as backup procedure, system cleanup, everyday system tasks, log rotation etc.
• Provided performance tuning to the queue managers and queues for optimal performance and applied tuning to all connected queue managers.
• Configured the Configuration Manager, Message Repository Database, broker database for WMQI.
• Managed the security and performance optimization for EJB containers and web applications in IBM WebSphere, IBMIHS web server.
• Involved in trouble shooting and performance tuning using Resource Analyzer, Thread Analyzers and log Analyzer.
• Troubleshot Admin Server start-up issues, Java code defects after deployment, and class path issues by checking the JVM logs, plug-in logs and the Web server logs.
• Provided 24X7 production support and infrastructure monitoring.
• Worked with IBM Support on resolving critical problems by creating PMR’s.
• Installed and configured various MQ Tools like PQEdit.

Environment: MQSeries5.2, MQSI2.1, QPasa, Websphere 3.5.5/4.0.3, Websphere 4.x for OS/390, VisualAge 4.0, WSAD4.0.x, SMUI, Java, EJB1.1, XML, JSP, JMS, JDBC, Servlets, DB2UDB, DB2 Connect, COBOL, CICS, JCL, VSAM, FILE-AID, ISPF, SPUFI, MAPPER NT, IMS, GIS, HTML, Oracle, Windows 2K, Sun Solaris

Confidential, NY

Systems Administrator / Analyst

Responsibilities:

• Installed and Configured of MQSeries on WIN2k and UNIX
• Involved in design, development and testing of the interfaces
• Involved in installation and Configuration of Websphere application server on Win2k.
• Involved in installation and configuration of IBM MQSeries and MQSI on UNIX and

  Windows NT.

• Created and configured queues, channels and processes in MQSeries QManagers
• Responsible for writing the interface programs for different application to communicate with MQSeries.
• Developed interface programs using Java and MQI.
• Developed trigger mechanism to facilitate automated process
• Developed JDBC utility classes to access database.
• Involved in planning and design of reformatting and routing using MQSI
• Responsible for coding the formats, rules and subscriptions
• Involved in the users on how the reformatting works and the way the messages can be routed to different applications.
• Involved in writing programs that interact with DB2, CICS and VSAM.
• Provided MQSeries support by performing administrative activities such creating and configuring Queue Managers, Channels, Queues, Process definitions, clustering in all environments and ensures functionality on Windows and UNIX systems.
• Supported production tier1 and tier2 for 24/7 and also worked in shifts.
• Troubleshot Admin Server start-up issues, Java code defects after deployment, and class path issues by checking the JVM logs, plug-in logs and the Web server logs.

Environment: MQSeries 5.2, MQSI 1.1/2.02, Websphere 3.5.3/3.5.5, VisualAge for Java3.5.5/4.0, JDBC, Servlets, iPlanet, JSP, RMI, DB2UDB, CICS, JCL, VSAM, EASYPLUS, ISPF, FILE-AID, PQEDIT, HTML, Oracle, Windows 2000, UNIX, OS/390, AIXNet

Confidential, CO

Middleware Developer

Responsibilities:

• Involved in installation and Configuration of MQSeries on WIN2k and UNIX
• Involved in design, development and testing of the interfaces
• Created required MQSeries Objects to collect data from different Clients
• Responsible for Creating and monitoring of MQSeries channels between Queue managers
• Used JMS packages to develop MQSeries interfaces that interact with the application
• Developed Servlets and JSPs as a part of the application.

Environment: MQSeries, MQSI, Java, JDBC, Servlets, iPlanet, RMI, Multithreading, HTML, Oracle, Windows NT, UNIX, VisualAge for Java

Confidential, CO

Middleware Developer

Responsibilities:

• Involved in extensive programming using Java, JDBC, and Servlets.
• Developed dynamic pages using Java Servlets
• Developed and deployed Session beans and Entity Beans.
• Web logic application server hosted pages, which supports the data integrity issues.
• Created session beans like Login bean and Query bean.
• Created session beans for transaction management.
• Developed interface programs to interact with MQSeries from applications.

Environment: MQSeries, MQSI1.1, Java, JDBC, Servlets, EJB, WebSphere, HTML, Oracle, HP-UX, Windows NT, OS/390, ISPF, JCL, and VSAM Credit

Confidential

Systems Analyst/Developer

Responsibilities:

• Used AWT to develop UI for the RAFT and EBP applications
• Created different MQSeries objects and Queue managers
• Developed security policies for MQSeries objects
• Responsible for creation, monitoring and troubleshooting of different MQSeries channels between CICS regions (CUPS) and its data processing centers, credit unions
• Designed and developed utility classes in Java to access MQSeries
• Developed JDBC utility classes to access Oracle database

Environment: Java Visual Café, Servlets, JDBC, RMI, Multithreading, HTML, Oracle, MQSeries