PROFESSIONAL SUMMARY:

• 10+ years of IT experience in software development, over 4 years of experience in Salesforce.com CRM that includes Administration, Configuration, Implementation, Development and Support activities.
• Implementation and support activities using Salesforce customizations, Workflow rules, Validation rules and Apex Programming.
• Experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Proficient in CRM business processes like Campaign Management, Lead Management, and Case Management.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Experience in developing Apex Classes, Apex Triggers, creating Workflows, validation rules, CSS, HTML, DHTML, jQuery and JavaScript.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Configured security and sharing rules at object, field, and record level for different users at different levels of organization.
• Extensive knowledge in creating profiles and configured the permission based on the organizational hierarchy.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience using Web Services using WSDL, SOAP, and XML.
• Experienced in using software methodologies such as Iteration and agile.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.
• Excellent communication, analytical, interpersonal and presentation skills.

TECHNICAL SKILLS:

Programming Languages: Apex, Visualforce, C, Java, SQL, HTML, JavaScript

CRM: Salesforce.com

Operating Systems: Windows 95/XP/2000/Vista/7

Databases: SQL Server

Web Services: SOAP, WSDL

Other Tools: Ant, Salesforce.com Data Loader, Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE:

Salesforce.com Developer

Confidential, Norcross, GA

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the app to meet the functional requirements.
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
• Developed Apex classes and Apex triggers.
• Developed workflows to notify users for respective action items based on application status.
• Developed web services for integrations to send and receive data from Credit application processing company.
• Developed web service class to send final application to IFleet, Fleetnet.
• Providing ongoing salesforce.com maintenance and administration services including periodic customizations, code fixes.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Saleforce.com platform, Apex, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7.

Salesforce.com Developer

Confidential, Westford, MA

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the app to meet the functional requirements.
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
• Using Agile Development Methodology for developing this project.
• Created page layouts, search layouts, custom links, and related lists.
• Configured pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields.
• Designed and developed Apex classes, controller classes, controller extensions, Visual force pages and Apex triggers.
• Developed workflows and approval processes for various policy managements.
• Configured profile based security on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed web services for integrations to create/update/get data from Salesforce (Case, Entitlement, ServiceContract, Bug, etc) to bug triage systems (TFS, StarTeam) and master database management (MDM) system.
• Created outbound messages to sync data with bug triage systems and MDM system.
• Providing ongoing salesforce.com maintenance and administration services including periodic customizations, code fixes.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Saleforce.com platform, Apex, Visualforce Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7.

Salesforce.com Developer

Confidential

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator
• Developed/implemented Partner Portal using Salesforce platform
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com
• Developed Visualforce pages and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Used Change Sets to deploy code from sandbox to production environment

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Force.com IDE, Windows XP.

Salesforce.com Developer

Confidential, Atlanta, GA

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the development
• Worked closely with product development team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com
• Developed Visualforce pages for posting ideas, search and promote/demote ideas
• Used SOSL for searching existing ideas and displayed results using StandardSetController features (pagination)
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com to create, load, and extract data to/from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Used Change Sets to deploy code from sandbox to production environment

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Force.com IDE, Windows XP.

Salesforce.com Administrator

Confidential

Responsibilities:

• Analysis of requirements for Case Management.
• Maintaining Users, Profiles and Roles.
• Maintaining the Organization Administration.
• Creating custom fields and adding help text to standard and custom fields.
• Customization of page layouts, assignment based on profiles/record types.
• Adding custom links, buttons to Page layouts.
• Setting up validation rules on Case objects.
• Creating Workflows to meet business requirement.
• Setting up of Support process for different record types on Cases.
• Creating escalation rules, assignment rules as per business requirement.
• Creation of Auto Response rules to provide acknowledgement on case creation.
• Web-to-case functionality implemented on customer portal.
• Customized reports to track different stages of cases.

Environment: Saleforce.com platform

Java Developer

Confidential

Responsibilities:

• This application created to replace the legacy VB program which is giving lot of errors and data is out of sync.
• Involved in development of bug processing and formatted with HTML tags to display readable format for the customers.
• Agents will update the bug status and other details on defect information system and that data will be synchronized with web application systems database on daily basis.
• It processes only the bugs updated in last 24 hours.
• Errors captured during bug processing and stored in database and also email to the admin team for further verification and make sure the failed records will sync.
• Application developed using Java, Log4j to capture logs and email to admin team.
• Involved in creating and reviewing test cases.

Environment: Java, log4J, SQL Server 2008, ANT

Software Engineer

Confidential

Responsibilities:

• Analyzed Business, gathered Requirements, System Specifications from Business analyst, Business owners, System owners and System operators. Prepared feasibility, scope and technology efforts; documented and presented to management.
• Created System Requirement documents.
• Designed frame work and application architecture.
• Involved in complete SDLC starting from analysis phase, design, development, testing, implementation, production issues and documentation.
• Used JDBC interface to access the database.
• Developed Administrative console using Java, PL/SQL, and HTML.
• Configured Visual Source Safe (Version Control System).
• Used Java, JSP, Servlets, JavaScript, DHTML, HTML, CSS, XML, Windows, SQL, PL/SQL, MS SQL Server, Visual Source Safe to develop, test and maintain this application.
• Created Unit Test documents. Involved in integrated testing, load and stress testing.
• Created Views and Indexes for improved performance.
• Customization and error corrections in existing system.

Environment: Java, JSP, Servlets, SQL Server 2000

Confidential

Responsibilities:

• Understanding business requirements and prepared feasibility, scope and technology efforts; documented and presented to management.
• Created System Requirement documents.
• Involved in complete SDLC starting from analysis phase, design, development, testing, implementation and documentation.
• Used JDBC interface to access the database.
• Used Java, JSP, HTML, JavaScript, CSS, XML, Windows, SQL, PL/SQL, MS SQL Server, MS Visual Source Safe to develop, test and maintain this application.
• Rule builder developed in Java swing.
• Created Unit Test documents. Involved in integrated testing, load and stress testing.
• Created Views and Indexes for improved performance.
• Customization and error corrections in existing system.

Technologies: Java, JSP, HTML, JavaScript, CSS, SQL Server 2000, Tomcat