SUMMARY:

• Business Rules
• Data Policies
• Data Dictionary
• Client Scripts
• UI Policies
• Validation Scripts
• Script Includes
• UI Actions
• Scripted WebServices
• About 8+ years of total experience in IT Industry.
• Over 4+ years of experience as a ServiceNow suite developer and administrator, Service Management (ITSM) frameworks.
• Over 4+ years of experience in Business Analyst capacity for ServiceNow Implementations.
• Experience with the following ServiceNow versions
• Dublin
• Calgary
• Eureka
• Fuji
• Experience in migrating from Eureka to Fuji Version
• About 4 years of experience as an Enterprise application developer using Microsoft.Net technologies
• Extensive knowledge and experience in implementation and administration of ServiceNow, HP Service Manager /Service Center, and Asset Manager
• Hands on experience in creating the custom Tables, Views,CustomApplications, Modules in ServiceNow
• Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow.
• Change management experience using Update Sets, Import Sets in ServiceNow
• Extensive experience in implementation of the following in ServiceNow
• Experience on various ServiceNow customizations as per client's requirement.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements
• Strong experience in customizing the form design and form layout for various on the ITIL Process
• Experience in integration of ServiceNow with various external WebServices and also
• Email Integration
• LDAP integration
• External Web services Integration (both SOAP based and REST based)
• ServiceNow Orchestration with Windows Active Directory
• Experience in working with the workflows using ServiceNow workflow editor
• Expertise withworkflows,Service Catalog items, Approvals and Dynamic tasks in ServiceNow
• Experience with Windows Active Directory automation using ServiceNow Orchestration
• Excellent experience in ServiceNowAdministration and Production support.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships
• Experience with DISCOVERY tool in ServiceNow to fetch the CI related information
• Defined and configured DISCOVERY schedules and set up mid servers and check for the connectivity.
• Experience in working with Scripted Webservices, Script Includes, JavaScript and Jelly Scripting
• Experience in working onSQLqueries (Oracle and SQL Server based), SQL Tuning,PL/SQL Tuning
• Well versed in Database Administration and Management.
• Good experience in application development using Java/J2EE, Microsoft .NET
• Experience various implementations of SDLC - AGILE (Scrum based) and Waterfall models

TECHNICAL SKILLS:

ITSM Tools: Service-Now, ITSM Suite, HP Service Manager, HP Asset Manager

Programming Languages: Java, C,, HTML, XML, JavaScript, SQL

Frameworks: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Scripting Libraries: JQuery, Java Script, Apache Jelly, Angular, Knockout

Databases: SQL Server 2012, Oracle 11g

Web Technologies: HTML 5, CSS, ASP.NET, Web Services, WCF, MVC, REST Web API

Application Servers: IS 6, Apache Tomcat, Weblogic

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

ServiceNowDeveloper

Responsibilities:

• Interacted with Stakeholders, Users, Customers and attended JAD sessions for gathering requirements to arrive at design solution.
• Regularly led analysis of existing programs or works to formulate logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs.
• Provided the design solution, technical methodologies and processes solution to meet the customer requirements.
• Managed and coordinated activities during the overall ticket life cycle in Incident and Problem Management.
• Developed new user interfaces for Help Desk Team.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script.
• Performed quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.
• Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates
• Developed requirement integration components (SSO, LDAP, and SOAP).
• Converted the Service Catalog into a fully functional website using Content Management module.
• Built Reports, Gauges and Home Pages.

Environment: Service Now, JavaScript, Html, CSS, MYSQL Glide Script, Web Services

Confidential, Houston, Texas

ServiceNow Architect

Responsibilities:

• Interacted with Stakeholders and Customers and gathered requirements
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes. working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script
• Performed quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules
• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Extensive hands-on OKTA module and its specifications.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNoware in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers

Environment: ServiceNow platform, Java, JavaScript, HTML, Web Services.

Confidential, Malvern, PA

ServiceNow Lead Developer / Business Analyst

Responsibilities:

• Interacted with Stakeholders, Users, Customers and attended JAD sessions for gathering requirements to arrive at design solution.
• Provided the design solution, technical methodologies and processes solution to meet the customer requirements.
• Managed and coordinated activities during the overall ticket life cycle in Incident and Problem Management
• Developed new user interface for Help Desk Team.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script
• Performed quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules
• Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates
• Responsible for preparing design level, program-level and user-level documentation.
• Creation of Ordered Guides.
• Developed custom probes and sensors to populateCMDBwith pertinent asset data via JavaScript, Perl and PowerShell.
• Worked MYSQL Databases using Linux operating system.
• Performed mapping using ServiceNow Service Watch.
• Complete end to end cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now to produce the required product in an Agile development environment
• Created Procedure guidelines used in supporting Technology and Application issues.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers
• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Application UI Configuration
• Development of requirement integration components (SSO, LDAP, SOAP)
• Converted the Service Catalog into a fully functional website using Content Management module.
• Design and Configuration of workflows
• Configuration of Email Notification to alert users on ServiceNow activities.

Environment: JavaScript, Java, Html, CSS, MYSQL Glide Script, Service Now, Web Services,ServiceWatch.

Confidential, St. Louis, MO

ServiceNow Developer

Responsibilities:

• Interacted with Stakeholders, Users, Customers and attended JAD sessions for gathering requirements to arrive at design solution.
• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Able to code programs of high complexity; derive logical processes on technical platforms; engage in performance/integration testing, business and technical analysis, data analysis; data modeling; and build screens, windows and reports of high complexity.
• Using JAVA and other program languages and develop tools.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Executed the load test, stress test and Endurance tests.
• Configured and maintained BMC Remedy Foundation Data
• Integrated BMC Remedy with External systems using web services.
• Thorough understanding of ITIL/ITSM processes.
• Recording and modifying scripts through HP Load Runner.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Analyzed results and made recommendations based on the post test run data.
• Transferred knowledge to the Junior ServiceNow Developers.
• Regularly led analysis of existing programs or works to formulate logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs.
• Developed UI Actions, script includes and Business rules for over all platform.
• Initiates, develops, designs and uses extremely complex databases.
• Directs, analyzes, and prepares recommended changes in development, maintenance and system standards having critical.

Environment: ServiceNow, JavaScript, Java, Glide Script, Load Runner, SOAP, Windows.

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Utilized Java Scripting to deliver solutions that automate business processes using UI Policy, Client Script, UI Action and Business Rules.
• Performed configurations and customizations of service now applications like Service Catalog, Incident and Change. Involved in working and developing of Service Now plugins and customizations.
• Understanding technical and functional design requirements for ServiceNow, workflow engines. Created workflow and web prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNoware in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers
• Created script based Assignment and Approval rules.
• Created Business Rule, UI Action by using Glide script.
• Creation of Access Control List with the help of Scripting.
• Developed requirement integration components (SSO, LDAP, and SOAP).
• Converted the Service Catalog into a fully functional website using Content Management module.
• Built Reports, Gauges and Home Pages.
• Created and Configured Workflows.
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software
• Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Created and used update sets to move customizations between systems.
• Configuration of Email Notification and Alerts to notify users about specific activities in the system.
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.

Environment: ServiceNow, JavaScript, Java, SSO, LDAP, SOAP, Windows.

Confidential, San Antonio, TX

J2EE Developer

Responsibilities:

• Design and development phases of Software Development Life Cycle (SDLC).
• Analysis, Design, and Implementation of software applications using Java, J2EE, XML and XSLT and WebServices (SOAP, WSDL).
• Developed the application using J2EE, JSP, Tag Libraries, XML, XSD and Oracle.
• Used JSP and Servlets for server side transaction.
• Created XML Schema, XML template and used XML SAX/DOM API to parse them.
• Developed modules to interact with other enterprise applications using Web services, SOAP and WSDL.
• Design and development of Test Simulation tools in Java (J2EE), to automate SOAP transactions.
• Unit testing of application using Junit and built the package using Ant and deployed the application on to WebLogic App Server.
• Version control of the code and configuration files are maintained by SVN.
• Unit Testing using Junit.
• Worked on generating the web services classes by using WSDL, UDDI, SOAP, and Spring-WS. technical requirement requirements gathering. developing spring components and Hibernate modules. leverage component framework to web technologies through Java web start.
• Developed the system architecture (UML).
• Implemented business objects and business logic of the system (Java).
• Used Log4j for logging and debugging.

Environment: Java, JSP,Servlets, Spring MVC, Hibernate, HTML, XML, DHTML, SOAP based Web Services, JBoss, Log4j, Junit, Eclipse, Subversion, Oracle and UNIX.

Confidential

Java Developer

Responsibilities:

• Software Development Life Cycle (SDLC) of the application, requirement gathering, and design analysis and code development.
• Implemented Struts framework based on the Model View Controller design paradigm.
• Designed and developed business components using Session and Entity Beans in EJB.
• Implemented EJB’s Container Managed Persistent strategy.
• Mapped classes to database tables in Deployment Descriptor files.
• Worked on triggers and stored procedures on Oracle database.
• Apache Ant was used for the entire build process.
• JUnit was used to implement test cases for beans.
• Worked on Eclipse IDE to write the code and integrate the application.
• Application was deployed on Web Sphere Application Server.
• Coordinated with testing team for timely release of product.

Environment: JDK, JavaScript, JSP, Servlets, Struts, JMS, WSAD, Oracle, Web Sphere Application Server 5.0, EJB, Ant, Linux.