SUMMARY:

• Having 7+ years IT noledge wif over 5+ years of good diversified experience in analysis, design, development, testing, implementation as a Developer and Administration of ServiceNow and ITIL processes.
• In - depth noledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations including LDAP.
• Direct hands on experience on various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, and Configuration Management.
• Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical noledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• Functional noledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly wif customers and clients.
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Professional experience in IT industry on Cross Platform (Web & Client-Server) application development and design using Object Oriented Programming, Java/J2EE technologies in providing enterprise business solutions.
• Expertise in Design and development of CMDB (Configuration Management) in ServiceNow.
• For the 3rd party integration worked wif ServiceNow SCCM Integration and MID Server configuration, SMAL 2 Integration for SSO, SFTP Server Connection for data export, Zenos Integration, LDAP Integration and LDAP listener.
• Develop solutions in the ServiceNow platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.
• Experience in using Oracle 8i/9i/10g, SQL Server 2008 and MySQL databases and writing complex SQL queries.
• Good experience in developing workflows and in customizing the applications in ServiceNow using Java script, Glide AJAX, HTML and DHTML, Jelly tag.
• Hands-on experience wif all kind of scripts defined in ServiceNow.
• Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment. Proven ServiceNow implementation experience. Multi-domain/service provider model experience wifin a SNOW platform.
• Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
• Create an access control rule (ACL).Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Create, monitor, modify, and publish service catalog workflows wif approvals. Maintain Single Sign-On integration
• Loads, manipulates and maintains data between ServiceNow and other systems.
• Familiar wif ServiceNow Content Management System (CMS).
• Experience in Integrating App Exchange Applications wif Eclipse IDE in Sandbox and Production Environments.
• Involved in database designing by creating database objects such as Tables, Views, and Indexes and developed code in the mid-tier server integrating Service Now wif other IT systems.
• Experience on LDAP Integrations using SAML2.0
• Implemented of Discovery from scratch, by installing MID Servers on remote desktops.
• Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in workflows.
• Good experience in developing workflows and in customizing the applications in ServiceNow using Java script, Glide AJAX, HTML and DHTML, Jelly tag.
• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Experience wif Web Services development (Both Inbound and Outbound) using SOAP and REST.
• Strong noledge ofRelational Database Management Systems (RDBMS) conceptin several databases like SQL Server 2008/2005 and Oracle 10g/9i/8i.
• Expertise in SQL, Stored Procedures, Functions, Triggers.
• Proficient working experience on on-going maintenance, upgrades and technical support to the existing Service-Now environments, applications and modules as well developing and implementing additional functionality and modules.

TECHNICAL SKILLS:

ITIL: ITSM, ServiceNow, JavaScript, HTML, CSS.

Programming Languages: C, C++, Java, ASP.Net(C#), JEE, SQL, PL/SQL, ADO.Net

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

J2EE: Servlets, JSP, JSTL, Struts, Spring AOP, JNDI, JMS, JTI, Ajax, EJB, Spring IOC, Hibernate, Java Beans

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: Oracle 10g, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

Tools and Packages: Rational Rose, Ant, Maven, Log4j, TOAD, MS Office, Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. ServiceNow Developer

Responsibilities:

• Developed solutions in the service-now platform that are suitable and ITIL compliant, identify and define business solutions for ITIL users.
• ServiceNow proposal writing for customer, according to customer platform.
• Worked wif Incident Management, Change Request Management, Problem Management and Knowledge Management.
• Worked wif Service Catalog and Fulfillment Management, Alert Management, IT Asset Management, Configuration Management, SCRUM Methodology, Content Management, End User Service, Self Service, Performance Analytics
• Implemented Grid Layout wif the halp of the Bootstrap API.
• Enterprise Service Automation and Business Service Automation and for Multiple Domain Service Now Environment.
• REST API implementation for integration wif 3rd Party application.
• Alert management using Zenos and HP Site Scope Alert.
• Interactive and multi-language supported centralized Knowledge management
• SOAP UI for testing the SOAP Based Web Services of ServiceNow
• Service Automation using ServiceNow orchestration.
• Employed the deep noledge of ITIL processes to devise innovative solutions in SNOW to complex client needs.
• Customization using Business Rules and client scripts. Created various UI Policies and UI actions.
• Performed product demonstrations to client by showcasing the capabilities ofServiceNowinterface and any customizations that we may has done to suit client needs.
• Utilized JDBC of Data Sources for setting up the arrangement database in ServiceNow.
• ServiceNow SFTP, FTP Server connection for
• ServiceNow Mobile Application Design and Smart Phone Interface Design.
• Developed complex scheduled job and scheduled import for daily data import.
• Configured email notification wif email script and inbound email action.
• Designed Orchestration Workflow for AD and Email Exchange
• Implemented Web service using SOAP and REST API

Environment: Eureka/Dublin/Fuji Server Side scripting, Transform map and transform script, SOAP and REST API.

Confidential, San Jose, CA

ServiceNow Developer

Responsibilities:

• Assisting client implementing the MSP (Managed Service Provider) instance for ServiceNow and domain separation for ServiceNow Instances.
• Working wif client and functional requirements wifin ServiceNow.
• Facilitating rollout of new applications and modules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Service Catalog and Request Workflow Design and Configuration
• Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• The service we also provide to clients is a semi managed service for administering their Service desks that TEMPhas been implemented. This includes various administration tasks wifin Service desk software.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked wif windows team, network team and Asset team in order to check for the data collected through discovery is accurate
• Written script includes and invoked them in business rules and client scripts
• Imported many ci’s using import set tables
• Created data sources and loaded the Service-Now tables wif different data formats
• Created transform maps both automatic field mapping and scripting
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool wif Service-Now using Email integration me.e. inbound actions scripting.
• Worked on the integration of ServiceNow wif Siebel, integrated Service Catalog and Incident module.
• Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.

Environment: Calgary and Eureka, Java Script, JSON, jQuery, Web services, SOAP, XML, HTML, iFrames, AJAX, Integrations, ITIL V3.

Confidential, Des Moines, IA

UI Developer/ServiceNow Developer

Responsibilities:

• Built pages from mock-ups using JavaScript, JQuery, CSS, and HTML.
• Experience on working wif CSS Background, CSS Layouts, CSS positioning, CSS text, CSS border, CSS margin, CSS padding, CSS table, Pseudo classes, Pseudo elements and CSS behavior’s in CSS.
• Ability to rapidly prototype interface designs in hand-coded validating, standards-compliant, and semantically rich code and be aware of cross-browser compatibility and bugs.
• Thorough understanding of the differences and bugs in various browsers and browser versions.
• Understanding of application development lifecycle methodologies.
• Knowledge of human factors and usability, best practices for interface design
• Strong communication, analytical and interpersonal skills working wifin cross-functional teams
• Deep understanding of JavaScript and the JQuery framework
• Discussing the business requirements wif clients and documenting them into process requests.
• A Service Now expert wif experience on implementing end-to-end Service Catalog, Incident Management, Configuration &Asset Management, Change Management and Release Management wif Knowledge of Content management
• Built forms from scratch along wif advanced customizations at the level of UI Macros/UI page as per the complex requirements.
• Created a lot of clients scripts/UI policies also wif a lot of high-level customizations like attaching a custom events and DOM-injection wif JQuery and Prototype.
• Created many standard workflows which are being re-used and propagated and handled many custom events.
• Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
• Created many scripts which includes Business rules (server side code) and also modified OOB.

Environment: Aspen and Berlin, Client Script, Data load, UI Policy, Security, Table and User Administration, Jelly Script.

Confidential

Software Engineer

Responsibilities:

• Involved in different activities like analysis, design, deployment, unit testing and test case creation.
• Used Rational Rose for Use case diagrams, Activity flow diagrams, Class diagrams and Object diagrams in design phase.
• Implemented MVC - Model 2 architecture using Struts, Spring and J2EE design patterns for application development.
• Developed the web application by integrating Spring Framework and JMS.
• Implemented the application framework using various design patterns such as DAO, VO, Factory, Service Locator, etc.
• Implemented the Struts framework based on MVC design pattern. Involved in writing the struts-config files.
• Developed the Struts Action classes to perform the business logic and developed the Struts Action forms to collect the user input. Used Struts for web tier development and also created Struts Action to handle the requests.
• Created Object-Relational mapping using Hibernate. Created *.hbm.xml mapping for all data table objects and created hibernate- config.xml.
• Implemented Spring transaction management for some database transactions.
• Implemented the front end using JSP, XHTML, DHTML, XML, CSS and JavaScript.
• Involved in DOA (Data Access Objects) to retrieve data from database.
• Deployed application in Weblogic 7.0. Exposed messaging API to customers via XML
• Developed back end interfaces using embedded SQL, PL/SQL packages, stored procedures, Functions Exceptions Handling in PL/SQL programs, Collections, Object Types and Row, Table level triggers.
• Used shell scripts to maintain production and test Unix servers.
• Used Maven build script for building and deploying Bluestone application.
• Developed Unit Tests and Test Suites using QTester and used log4j for writing into application and error logs.

Environment: JDK 1.6, Spring 2.5, Struts 1.2, Hibernate 3.0, JSON, Oracle 10g, XML, BEA Weblogic 7.0, Maven, QTester.