SUMMARY:

• Over 7 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 4+ years of experience as a Salesforce CRM Administrator, Developer and Consultant.
• Hands on experience in SFDC Development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Configured, Implemented administrated and maintained the salesforce.com platform.
• Proficiency in performing administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Services and Templates, Approvals, Validation Rules, Reports, Dashboards, Tasks and Actions, Entity Relationship Diagrams and Page Layouts.
• Expertise in implementation using Apex Language, Visualforce pages, Classes, Triggers, Controllers, Web Services, Tabs, Components, Custom Objects, S-Controls, Reports, Dashboards and Analytical Snapshots.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Proficient in dealing with the functionalities related to the Service Cloud and Sales Cloud.
• Thorough knowledge in the Security and Sharing model which is used to finely control the user’s access to different data.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments.
• Experience with Workflow Issues, restart Workflows, reset data fields, test and fix the Validation rules.
• Provided customer with best practice solutions as related to Salesforce CRM.
• Experience in gathering Business user requirements, designing diagrams such as Class, Activity and sequence diagrams, creating Use cases as per user requirements and in addition to creating Business Requirements Document (BRD).
• An effective team player with excellent problem solving and interpersonal skills.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, Dashboards, Validation Rules Workflow and Approvals, AppExchange, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Dataloader, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C++

Operating Systems: MS Windows, UNIX, LINUX an Mac

Databases: MS SQL Server, MS Access Oracle Applications.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer.

WORK EXPERIENCE:

Confidential, New Haven, CT

SalesForce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
• Technical analysis and hands-on development, configuration, deployment, administration, and support of SaaS/SFDC applications.
• Worked with SaaS/PaaS team members as well as other technical and non-technical staff to ensure business and technical requirements are clearly defined, documented, and followed.
• Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.
• Worked on maintaining the functional areas of Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the APEX Classes and Triggers.
• Developed different Visualforce Pages to suit to the needs of the application using different Visual force components.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Generated different reports like Standard, Summary and Matrix for quarterly and half yearly sales.
• Create technical documentation and attended team and project meetings.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, Tasks, Workflow Rules, Triggers, Apex classes to achieve the complex business functionality.
• Created Page layouts, Search layouts to organize Fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Dataloader.
• Created Custom Objects and defined Lookup and Master-Detail Relationships on the objects. Also created Junction Objects to establish connectivity among objects.
• Created Workflow Rules and defined related Tasks, Time-Triggered Tasks, Email Alerts and Field Updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Mission, KS

Salesforce Developer/Administrator

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on maintaining the functional areas of Accounts, Contacts, Leads, Campaigns, Cases, Opportunities, Quotes, Activities and Dashboards.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized Workflow Processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Manage Users, Public Groups, Profiles and Roles within Salesforce CRM; this involved designating access to the applicable user within user hierarchy.
• Extensively used HTML to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development.

Environment: s: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Francisco, CA

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and Fields for transactional and contractual information.
• Created Users, Roles, Public Groups and implemented Role Hierarchies, Sharing Rules and Record Level Permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Identified and created Workflow Rules and defined related Tasks, Email Alerts and Field Updates.
• Identified and created Page Layouts, Search Layouts to organize Fields, Custom Links, Related Lists and other components on record pages.
• Identified and created Picklists, Dependent Picklists, Lookups, Master Detail Relationships, Validation and Formula Fields to the Custom Objects.
• Used Field Level Security along with Page Layouts to manage access to certain Fields.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed and implemented various Email templates for Auto-Response to customers.
• Provided the to the internal business users to use the application.

Environment: APEX, Visual Force, Web services, SOSL, SOQL.

Confidential, Tampa, FL

Salesforce Developer/Application Specialist

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the Apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed APEX Classes, Controller Classes and Triggers for various functional needs in the application.
• Developed and deployed Workflows and Approval processes for Opportunities and Products/ Assets Management.
• Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used email templates in HTML and Visualforce.
• Create Dashboard and Reports for the business users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Dataloader, uploading data in .csv files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.

Environment: Saleforce.com platform, Visual force (pages, component & controllers), Apex language, Data loader, Html, Java script, Workflow & Approvals, Reports, Custom Objects, Custom tabs, Email services, Security controls, Sandbox data loading, Eclipse IDE plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily Design, Implementation, Testing, Deployment and Enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams and state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC Architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, Weblogic, JavaScript, ORACLE, HTML, DHTML, XML and Windows.