Senior Consultant Resume

SUMMARY:

Around 5 years of experience in Configuration Management, IT Automation, Development, Application Maintenance, Testing and Enterprise Support.

TECHNICAL SKILLS:

Automated CM: BMC BladeLogic Client Automation, Confidential

Configuration Tool: Perforce

Database: SQL Server, Oracle

Development Tool (IDE): Eclipse, IntelliJ IDEA, EditPlus

Frameworks: Castanet, Struts, Spring MVC, Spring AOP(awareness)

J2EE Technologies: Servlet, JSP, JDBC

Language: C++, Java

LDAP: Active Directory, ADAM

Operating System: Windows, Linux

Ticketing Tool: Remedy, Siebel, Summit/Summus

Virtualization: VMware, Oracle Virtual Box

Web Technologies: AJAX, HTML, JavaScript, jQuery, XML

PROFESSIONAL EXPERIENCE

Confidential

Senior Consultant

Responsibilities:

Participate in planning and design strategy discussion with enterprise architects.
Understanding client’s requirement and providing custom applications which can be integrated with their configuration management software.
Involve in analyzing code and fixing reported defects.
Involve in analyzing the functional impact for enhancement and discussing that with the team.
Involve in patch release activities, including bug fixes, considering RFE’s.
Responsible for writing SQL queries, store procedures, functions against database to read/modify the data.
BMC BladeLogic Client Automation:

Confidential

Senior Application Engineer

Responsibilities:

Analyzing code and fixing defects and also writing Test cases.
Involved in Testing Beta version, and also prepared documentation of BBCA Testing and Deployment.
Involved in requirements gathering, enhancements and fixing bugs reported on the application.
Used log4j for logging with various levels during enhancement and support.

Senior Consultant

Confidential

Responsibilities:

Participate in planning and design strategy discussion with enterprise architects.
Understanding client’s requirement and providing custom applications which can integrate with their configuration management software.
Provides basic technical consultation on current and proposed systems to other organizations and clients.
Need to prepare test documents, perform developer and system level testing of final solutions.

Senior Application Engineer

Confidential

Responsibilities:

Handling defects for Confidential ’s BladeLogic Client Automation - IT Automation including Desktop Management, Patch Management, Inventory Management, Policy Management, Reporting & Packaging etc.
Handling escalations from critical accounts as per their priorities.
Identify bottlenecks in client’s existing implementation & suggest solutions.
Root cause analysis & troubleshooting of issues affecting BMC CM in client’s environment.
Assist clients for product upgrades and share best practices for optimal usage of BMC CM infrastructure.
Creating Knowledge Base Articles and further publishing them for colleagues and clients.
Administration and Maintenance of Internal Lab for the Project
Taking Interviews for hiring of Application
Mentoring newly joined engineers and assisting them in handling issues.
Provided last-level technical support on issues related to Desktops, Laptops and Printers.
Set-up or diagnosed Peer-to-Peer wireless and Ethernet networks between Dell systems and a printer.
Provided assistance in removing viruses, spyware and setting up personal firewall.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Route/Assign tickets to the appropriatesupportgroup, if necessary.
Following-up with end users, if necessary, for closure of pending tickets.