Application Developer Resume

PROFESSIONAL SUMMARY:

Confidential is currently employed with Confidential, as a Technology Analyst with almost 7 years of sound experience in VoIP and IP Telephony applications, both UC and CC.
His primary skill - set is his proficiency in implementing and supporting Confidential and Contact Center solutions, with extensive “hands-on” experience in administering Confidential Solutions to clients.
He has worked on Confidential PBX, IVR, CTI, CMS and Recording solutions, developing IVR applications in Nuance development framework & Confidential dialog designer & orchestration designer.
Confidential has handled business critical situations with skill and efficiency and has also provided Technical Consultation to numerous customers.

PRODUCTS IMPLEMENTED AND SUPPORTED:

Communication Manager

Call Center Elite

System Platform

Aura Contact Center

Session Manager

System Manager

Call Management System

Application Enablement Services

Messaging

Contact Recorder, IP Office

Work force management

Voice portal /Experience portal

Nuance Voice Platform 5.2

SOFT SKILLS:

SKILLS & EXPERTISE:

Programming Language: VXML, Java.

IDE: Visual Studio, Dialogue Designer.

Database: SQL Server 2005.

Tools: / Applications: Dialogue Designer, Orchestration Designer, Nuance development Framework.

PROFESSIONAL EXPERIENCE:

Application Developer

Confidential

Responsibilities:

Accountable for supporting the Applications Managers and other team members by ensuring all Project Life Cycle Activities are managed, developed and supported to provide “on-time” and “on-budget” service to the business.
Managed the planning, design and development, and execution of desired software (IS) solutions to the business.
Translated business requirements into detailed system requirements for IVR and back-end systems.
Worked with Project Managers and other Developers and Testers to ensure thorough understanding of all requirements.
Worked with various software cross-competency teams completing tasks related to business solution planning and business case development.
Reviewed all technical team deliverables for completeness and quality and to ensure that all business goals will be achieved.

Technology Analyst

Confidential

Responsibilities:

Installed and administered various products of Confidential Aura Contact Center Solution suite.
Periodically monitored and provided support for Contact center solutions.
Handled vendor liaison for procurement of hardware and coordinating with support staff for installation.
Implementing and customizing call flow design with required specifications of the client.
Troubleshooting live issues during implementation and performing quality audit at client site.

Software Engineer

Confidential

Responsibilities:

Performed Administrative programming support of S8xxx, Communication Manager, Definity, IP600, DefOne, Modular Messaging (MM), Intuity, Definity Audix, Communication Manager Branch (formerly Branch Edition and Distributed Office), MultiVantage Express (MVE), EC500 (Switch Administration Feature Functionality).
Handled remote backup and restoration of Confidential Definity and Media Servers.
Executed Reboot of Audix systems, Modular Messaging servers and Message Networking servers.
Performed Configuration support for global managed services. The team handles day 2 MAC and technical consulting for IP Support Service.
Handled Premium and Global Managed Service offers.
Supporting & Designing Confidential Converged Networks.
Escalation Handling and Customer Management.
Ensuring skill building by delivering to peers & the team.

Associate Software Engineer

Confidential

Responsibilities:

Configured/Administered the Confidential communication manager (Application Server) and provided technical expertise in the maintenance and customization of the Confidential Aura.
Involved in proactive maintenance and perform proactive health check of Confidential communication manager services and Confidential Call Management System.
Applying patches and plug-ins for Confidential communication manager.
Assisted in the migration from 2.X, 3.X, 4.X, 5.X to 5.2 using Migration Assistant.
Proactively checking the clients system CM and CMS on a quarterly basis and submitting the reports and guiding the clients on the aging faults.
Performing the maintenance on the customer system after getting the proper approval from the customer.
Scheduling the maintenance window with the customer and work accordingly to clear the aging faults in the system.