PROFESSIONAL SUMMARY:

• Over 7+ years of experience in IT Industry and 3+ years of experience on ServiceNow Developer/Admin in all aspects of client engagement lifecycles including Pre - sales, Requirement gathering & effort scoping, product implementation & development, architecting, production support.
• Experience in designing, development and implementation of ServiceNow Platform.
• Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations
• Hands-on Experience in Java Scripting and web technologies ( XML, HTML, AJAX, CSS, HTTP)
• Participated in process designing sessions and documented ITIL process flows
• Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Experience in designing, development and implementation of ServiceNow Platform.
• Designed and developed client scripts, business rules, ACL and Java Scripting in ServiceNow
• Strong skill set in the ServiceNow suite development including SOAP/REST integration
• Worked on the latest release EUREKA, FUJI which is the advanced release.
• Provided analysis, design and development of ServiceNow trouble ticketing and incident management systems to support the company’s technical operations.
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Installation of MID SERVER --DEV, QA, PROD
• Mid Server Specifications
• Recently i have used a Plugin -NOTIFY, ON-CALL Scheduling for daily bases calls, glide record -Remote.
• SLA, Service catalog, Field Service, Activity, Category, subcategory conditions based on --UI Actions, Data policy, work notes
• System Properties--My Company, Banner, Email and all related
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules.
• Performing SN core configuration tasks - System Policies, ACL’s, Business Rules and Client Scripts
• Performing migration activities - Dev to QA, QA to Prod.
• SCOM, SCCM 2012 Worked on integration using SOAP / WSDL.
• Designed Orchestration Workflow for AD and Email Exchange
• Experience in developing applications Coordinated with the cross-functional teams and have an experience in OFFSHORE environment.
• Built forms from scratch along with advances customizations at the level of UI Macros/UI page as per the complex requirements.
• Good knowledge in Database (Relational database), ITIL methodology, Scrum and Agile methodology.
• Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications
• Participated in workshops with ServiceNow partner teams to help companies implement ServiceNow using best practices in ITSM.
• Create an access control rule (ACL), Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Strong experience in JavaScript used in client scripts, business rules, UI policies, UI actions
• Loads, manipulates and maintains data between ServiceNow and other systems.
• Experience in Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Hands on experience in web development using HTML, JavaScript and CSS
• Configuration Development and development of Requirement Integration components (SSO, LDAP).
• Development experience adhering with SDLC processes
• Excellent problem solving and multitasking skills.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.

TECHNICAL SKILLS:

ITIL: ServiceNow, ITSM,JavaScript,HTML,CSS

Languages: C, C++, Java, J2EE, HTML, HTML5,XML, JavaScript, SQL, CSS, AJAX

Application Servers: IIS 5.0, Apache, Tomcat, WebLogic

J2EE: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Databases: Oracle 10g, SQL Server 2005

IDE: Eclipse, NetBeans, TOAD

Operating Systems: Windows 7, Windows 2008/XP, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

ServiceNow Admin/Developer

Responsibilities:

• Participate in the full SDLC Requirements gathering, analysis, design and coding, testing, and operational support.
• Responsible in developing Business Rules and Client Scripts based on the requirements.
• Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization.
• Development of requirement integration components (SSO, LDAP, SOAP).
• Extensively Implemented ServiceNow process of implementation for Incident Management, Problem Management, Change Management, Asset Management, Service Request Management (Service-Catalog).
• Working on the Systems Requirement Specification (SRS) including problem analysis and system definition models
• Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
• Assist clients address business needs through the application of the ServiceNow platform in support of ITIL best practices.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow
• Worked on UI Macros to create pages as templates on requirement from the stakeholders
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Worked with Orchestration to automate New Hire process to create AD account, Email Account and other application access
• Pulling reports and scheduling the reports as per the client requirement.
• Hands-on Experience in Orchestration Workflows
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Extensive experience of integrating ServiceNow with third party tools and implantation of SOAP and REST API.
• Transferred data from safety center page modules to backend by invoking RESTFUL Services.
• Experience in implementing REST web services including oauth authentication model and Custom Processors. Letting support users communicate with the end-users using live chat and remote support.
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Involved in development of JSON database for dynamic menu management using DHTML, JQUERY, and JavaScript.
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Monitored ITIL workflows for the verification of completed CMDB component maintenance procedures.
• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
• LDAP, Initial Data Loads, Import Sets, automated integrations and address exceptions.
• Reports, Service Level Agreement, Notifications, and Alerts.
• Establish and interact with the CMDB (configuration management database), and manage data with import sets, update sets and transform maps.
• Implement security scheme and controls by using contextual security, control systems and data security.

Environment: ServiceNow, ITIL, ITSM, HTML, CSS, JavaScript, Jelly, Windows.

Confidential, Deerfield, IL

ServiceNow Admin/Developer

Responsibilities:

• Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, and operational support.
• Implement the Incident Management, Problem Management, Knowledge Management, User Administration, Configuration and Asset Management along with Reporting module.
• Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third­ party software integrations, implementing new functionality, homepage customization.
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Created schedules, reports and monitor performance of Service-Now.
• Worked on Various Web Services Integrations using SOAP and REST.
• Refract existing project to make it more RESTful and thread-safe.
• Worked on integration using SOAP / WSDL / RESTFUL.
• Developed RESTFUL and SOAP based Web Services to integrate the ECM(Enterprise Content Management Storage of related appeals attachments and letters) application
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Worked with Record Producers, Order Guides, Work Flows and Orchestration in Service Catalog Management
• Service Catalog design and workflow design based on the approval and fulfillment process.
• Exposure to new plugins like incident alert management,Orchestration and structured problem analysis
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Establish and interact with the configuration management database (CMDB), and manage data with import sets, update sets and transform maps.
• Implement security scheme and controls by using contextual security, control systems and data security.
• Reports, Service Level Agreement, Notifications, and Alerts.
• Development of requirement integration components (SSO, LDAP, SOAP).
• Configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third-party software integrations
• Supported the team with improvising the Discovery tool and the configuring the CI's.
• Created Dash boards on requirement.
• Reported inconsistency of form fields and maintenance of CMDB CI's.
• New fields were added to support the client requirement along with the set of business and client rules to fulfill client requirement.
• Post Implementation worked as ServiceNow Administrator and supported any issues and resolved them accordingly.
• Created and moved update sets to different ServiceNow instances.

Environment: ServiceNow, JavaScript, jQuery, Jelly, HTML5, XML, CSS3, Windows.

Confidential, Boston, MA

ServiceNow Admin/Developer

Responsibilities:

• Worked on End to End implementation of Discovery.
• Maintained the Configuration Items and modified the forms and form Sections.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
• Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Supported the team with improvising the Discovery tool and the configuring the CI's.
• Created Dash boards on requirement.
• Reported inconsistency of form fields and maintenance of CMDB CI's.
• Worked on UI Macros to create pages as templates on requirement from the stakeholders
• Orchestration combines the ServiceNowgraphical workflow with the MID Server to run Orchestration-specific workflow activities
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Communicating with various parties for resolving issues and implementing new solutions.
• Maintain LDAP integration and user configurations
• Maintain Single Sign ­On integration .
• Maintain the integrity of the Service-Now tool across production and non-production environments.
• Create new service catalog requests and items with variables Worked on CMDB to populate the configuration items, defined the CI relations
• Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow module
• Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
• Maintain integrity of the multiple instances of Service­Now
• Maintain the integrity of the Service­Now tool across production and nonproduction environments.
• Create and use update sets to move customizations between systems

Environment: ServiceNow, JavaScript, JQuery, Jelly, BMC Remedy, HTML, XML, CSS.

Confidential, Nashville, TN

UI Developer

Responsibilities:

• Involved in development, design and implementation of front end part of the application.
• Developed the UI Screens using HTML5,, XML, Java Scripts, Ajax, JQuery Custom-tags and CSS3.
• Responsible for the overall layout design, color scheme of the website using HTML5, XHTML and CSS3 and Responsible for creating detailed wireframes and process flows.
• Implemented user interface guidelines and standards throughout the development and maintenance of the website using HTML, CSS, JavaScript and JQuery.
• Worked with CSS background, CSS Layouts, CSS positioning, CSS text, CSS border, CSS margin, CSS padding, Pseudo elements and CSS behaviors.
• Used JQuery to select and manipulate HTML elements and also CSS manipulation.
• Used JQuery mainly for adding several functionalities to the application (calendar, tooltips, popover, hiding elements validation, making Ajax calls, etc.).
• Involved in integrating the front end UI to the back end using Struts/Spring framework.
• Enhancement of existing application utilizing JSP, Created HTML navigation menu that is role based menu items changes dynamically, derived from the database in the form of XML.
• Developed cross-browser/platform HTML5, CSS, and JavaScript to match design specs for complex page layouts while adhering to code standards.
• Created graphics including Icons, Images and logos using Adobe Flash Catalyst.
• Involved in designing Blogs, Recipe pages, Sweepstakes, Dash Intercept etc., for Dash sites using Open CMS XSD, XML, XSLT, JSP etc.,
• Used JavaScript DOM manipulation and JavaScript event to generate the data result in UI.
• Used Ajax for asynchronously exchanging small amount of data with the server behind the scenes and updating the JSP page.
• Worked on AJAX controls like Update Panel to manage the post back of the web page to server, AJAX Script Manager and Scriptmanagerproxy controls to register JavaScript and web service files.
• Converted wireframes in templates including creation of brand identity, web site header, menu, information containers, grid styles, navigation, forms, buttons, icons, images, User components and application widgets creation with suitable color schemes.
• Worked with the team of architects and back-end Developers to gather requirements and enhance the application functionality and add new features.

Environment: JavaScript, HTML5, CSS3, JQuery, Backbone.JS, require.js, Angular.JS, Node.js, Backbone.JS, DHTML, XHTML, XML, JMS, JSON, Ajax, Servlets, JSP, Notepad++, Dreamweaver, SOAP, DOM, Windows.

Confidential

UI Developer

Responsibilities:

• Developed Page layouts, Navigations and presented designs and concepts to the clients and the management to review.
• Implemented responsive web design using media queries and bootstrap.
• Worked with business analysts to understand their business models and goals and help define strategy, content, and features.
• Used AngularJS to develop Single Page Application (SPA), and took advantage of MVC pattern to produce higher maintainability of the code.
• Applied Angular form validation to validate the user input on sign up page and to improve user experience.
• Managed projects with Grunt task runner and combined with Bower package manager to install JavaScript latest version of libraries based on running in the Node.js environment.
• Worked on various routing mechanisms using AngularJS.
• Implemented $http functionality in AngularJS in order to retrieve data from web servers.
• Extensively used Twitter Bootstrap for creating responsive web design for varying screen sizes and devices.
• Developed custom directives, factories and services in AngularJS.
• Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome.
• Involved in all phases of SDLC, including requirements analysis, design and development, bug fixing, supporting QA teams and debugging production issues.
• Worked closely with the QA team in resolving defects.
• Worked in scrum process attending daily stand up and completing tasks in sprints.
• Used GIT for version control and JIRA for defect tracking.

Environment: Eclipse, PHP 5, XML, Drupal, Web Services API, JavaScript, HTML, SVN (subversion), AJAX, CSS and MySQL.

Confidential

UI developer

Responsibilities:

• Responsible for creating efficient design and developing User Interaction screens using HTML, CSS, JavaScript, jQuery, AJAX and JSON
• Used JavaScript, jQuery for user interactions in pages.
• Used JQuery Ajax for service calls on pages to interact with the server for information.
• Rapid prototyping of design concepts.
• Interacted with client periodically to gather the requirements and presenting demos.
• Created a robust and user friendly call center application based onclient requirements.
• Development the whole application module using technologies such as JavaScript,jQuery and more.
• Used Ajax, JSON to send request to the server to check the functionality of the websites.
• Testing the website on multiple browsers with their old as well as latest release.
• Created forms to collect and validate data from the user in HTML and JavaScript.
• Active participation throughout the entire software development lifecycle from project inception, to code development and elaborate testing of the various modules.
• Used agile methodology for the software development.
• Used CSS Sprites to decrease the number of HTTP requests and load time of web pages.

Environment: HTML, CSS, Eclipse, XML, Web Services API, JavaScript, AJAX, and MySQL.