TECHNICAL SKILLS:

Skills: Java J2EE, JEE, JSF, JVM Application & Debugging Support, 24/7 on - call support, eclipse MAT memory analysis tool, Thread and Heap Dump analysis, Java Performance Tuning, ANT, Puppet, Nagios and Java Melody monitoring tools

UNIX/Linux System Administration: RedHat RHEL5,6, Ubuntu, FreeBSD, Solaris, OpenSuse, Centos

Middleware: Apache HTTPD server, mod jk and mod clustering. Apache Tomcat versions 4,5,6,7.0, Jboss AS5, AS7, EAP5, EAP6, Oracle Web logic 12.X, Confidential WebSphere 6.X, 7.X (1 year of experience.), System Administration and System Engineering Application Support, SVN subversion, Glassfish, Apache Geronimo, F5 load balancing, HA Proxy Load Balancing

Programming: Scala, PERL, Unix Shell Scripting, SQL/ Confidential -SQL, Java JEE Development,Python

EXPERIENCE:

Confidential

Sr. JBOSS Consultant

Responsibilities:

• Responsible for designing, developing, testing, debugging and implementing Middleware components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
• Performing modifications to new or existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.
• Installing, configuring and managing a large number of clustered JBoss SOA,EWS,EAP,BRMS server farms on RHEL/CentOS platforms
• Interface with various enterprise development groups to identify requirements, generate container deployment configurations and support production releases
• Operational support for deployed applications, diagnosis and troubleshooting of production issues, root cause analysis Identify performance bottlenecks and tune systems as necessary
• Assist Software Configuration Management teams in build processes
• Participate in deployment, administration and support of enterprise solutions for source control, program management, bug tracking, wikis etc
• Prepare and maintain detailed design and operational documentation for production systems

Confidential

Operations Application Support/Management

Responsibilities:

• Troubleshooting issue resolution in complex IT infrastructure deployments, demonstrating skill Confidential all tiers including deep technical expertise in IP networking, state
• Linux server configuration, and configuring servlet containers such as Tomcat and associated connectors
• Follow strict application support processes around work execution and incident management
• Provides IT infrastructure and/or application infrastructure Lifecycle technical support, including planning, project management, installation, ongoing management/monitoring, troubleshooting, and de-installation, following operational policies & processes, compliant with industry standards (ITIL)

Confidential

Sr. Middleware System Engineer

Responsibilities:

• Utilized JBOSS4, 5 to JBOSS EAP 6 J2EE deployments in two of the following operating systems: LINUX: Suse, Red Hat; UNIX: Preferably Solaris 8, AIX; Windows: Windows 2000, Windows 2003, or XP, WebSphere MQ 6.0 on the Mainframe Z O/S
• Support, network protocols such as TCP/IP and HTTP; JBOSS A-MQ Messaging.
• Support and oversee large scale J2EE, Java programming or Software Development Life Cycle; Java JEE Debugging and developer support deployments.
• Perl/Shell script automation. Oncall 24/7 support.

Confidential

Sr. I. Confidential . Consultant Team Lead

Responsibilities:

• Installing, configuring and managing a large number of clustered JBoss SOA,EWS,EAP,BRMS server farms on RHEL/CentOS platforms
• Interface with various enterprise development groups to identify requirements, generate container deployment configurations and support production releases
• Operational support for deployed applications, diagnosis and troubleshooting of production issues, root cause analysis Identify performance bottlenecks and tune systems as necessary
• Assist Software Configuration Management teams in build processes
• Participate in deployment, administration and support of enterprise solutions for source control, program management, bug tracking, wikis etc
• Prepare and maintain detailed design and operational documentation for production systems
• Take ownership of projects and research technologies needed to implement new initiatives
• Responsible for evaluation, installation, configuration and maintenance of Middleware components to support enterprise-wide systems infrastructure.
• Create all necessary documentation to build, administer, and support all test, development, and production Middleware environments.
• Ensure that appropriate health-checks are performed in appropriate intervals having corresponding procedures to respond to anticipated conditions.
• Work with applications developers, database analysts, and other support staff to troubleshoot and/or implement product features.
• Work with OS level administrators to help Middleware product integration into server OS environments.
• Work with other support teams as needed to seamlessly transition any Middleware environments.
• Under supervision, supports more advanced functions of Middleware systems support, such as design recommendation, performance analysis, and development of processes and procedures related to Middleware activities.

Confidential

Systems Engineer

Responsibilities:

• Evaluated highly reliable programs/scripts in Perl, C, C++, etc. Administers and deployed configuration changes in Apache, JBoss, Apache Tomcat 7, Glassfish or Weblogic, Unix, Linux environments.
• Performed a variety of analytical duties in the planning, deployment, testing and evaluation of Confidential 's network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform.
• Supported all the XNOC tools and alarms; analyzed systems needs and determined prioritization of break/fix scenarios; implements code changes and suggests improvements.
• Performed system monitoring, test, deploy and evaluate highly reliable programs.
• Administered and deployed configuration changes in Linux, Oracle environments.
• Developed and implemented fail over procedures to mitigate impacts resulting from failures in the application, database or infrastructure.
• Performed System Administration (such as RedHat and Sun Solaris) in multi-server environment.
• Database knowledge (Oracle, MySQL, PostgresSQL, etc).
• Strong UNIX, REGEX, and PERL scripting mandatory? Application/Web Servers (Apache, JBoss, Tomcat, or BEA WebLogic).Video components such as DACS, NC1500, QAM Modulators, QPSK Mod/Demods, RADDs, DNCS, Set-Top-Box Administration, etc.
• Clustering technologies (Sun Cluster, Veritas, Oracle RAC, etc)
• Monitoring technologies (Nagios, OpenView, OpenNMS, Cacti, MRTG, Zabbix, etc)
• OCAP/DSG/DOCSIS experience.

Confidential

System Engineer/Software Architect

Responsibilities:

• Responsible for assisting our clients to work through their technical questions on Open Source including 'how to', troubleshooting and recommendations on product use.
• Review of the architecture and design where software is implemented.
• Research, understand, and advocate open source software.
• Interact with various open source communities.
• Drive early resolution of issues.
• Be a part of the on-call rotation.
• Oversaw over 400 Open Source supported products including: Java and J2EE, JBoss Application Server AS5 - AS7 EAP5 and EAP6, Drools, HornetQ, Hibernate, Spring, Apache, Apache Tomcat 4-7.0, Hadoop, Glassfish

Confidential

Application Support Engineer

Responsibilities:

• Responsible for providing 24/7/365 Tier 3 client application and environment support for production and pre-production environments working closely with internal Confidential technical teams and external customers.
• Provided level 3 application support for assigned Confidential products.
• Contributed to application design and implementation to ensure architecture meets 99.9% uptime goal.
• Participated in maintenance, operations acceptance testing and / or release activities.
• Performed Application performance tuning and debugging.
• Unix shell scripting configuration changes for Jboss shutdown/start.sh scripts.
• Created automated Perl/Shell restart and validation processes.
• Provided 24/7 on call support in, Solaris Unix environment, JBoss Application Server Administration, Tomcat Application Server Administration, WebLogic Application Server Administration, Apache Web Server

Confidential

Programmer/Application Support

Responsibilities:

• Provided quality client phone support on Java 2EE JVM backed, Banking web interface within a Centos(Red hat) 5.0 Unix/Linux Tomcat Application Server environment through ISP, Email, Web Page hosting, and I-banking issues such as browser, TCP/IP stack, FTP and Telnet functions and other Internet application services and products.
• Worked to assure issue diagnosis and closure are accurate and timely employing defined procedures.
• Troubleshot and resolved customer issues, including but not limited to: DNS, web hosting, Email, circuit, local LAN, branch connection, secure forms, FTP for web hosting using department procedures and guidelines, and professional problem solving techniques.
• Rolled out new releases/code fixes via jar files to environment from development team.
• Effectively resolved customer administration issues, including, but not limited to: adding a user, changing the password of a user, check logs/stats, Email lists, general Email changes and deleting a user.
• Responsible for system monitoring and analysis, proactive monitoring including recommendation for revision or improvements in software and/or hardware.
• Provided trainings and product overviews for customers on our entire product line.
• Assisted with product acceptance testing and internal training with new releases and product features.

Confidential

Sr. Support Analyst/Developer

Responsibilities:

• Corporate Application Server support using Red hat Linux WebLogic/JBOSS/Tomcat Application Server within both the JVM and .Net Application environments providing clear and concise status reports on testing progress, defect and scripting metrics using a standard testing tool.
• Analyzed information system requirements, and prepared test plans, test cases, PERL test scripts and other documentation by utilizing DISH Network specified tools and methodologies.
• Estimated level of effort to test a particular project/enhancement.
• Developed and supervise the creation of test cases and scenarios to make certain all functionality is tested as specified in the requirements document.
• Mapped test cases to system requirements.
• Managed process for tracking successful completion of testing deliverables providing feedback to Manager, Program Manager and development team for resolution of problems discovered during the test process.
• Provided documentation/training for Tier III to I analyst. Work with scrum team on agile development changes.

Confidential

Software Support Engineer

Responsibilities:

• Software Engineer Hippa Gateway Application support- analyzing, designing, coding, testing, debugging, supporting code deployments.
• Perl scripting within a windows 2003 server environment automating processes and EDI claim count confirmation.
• Code fixed implementations from development break fixes.
• Supported facets hipaa gateway software within the facets EDI hosted environment.
• Used time management skills necessary to finish project assignments in accordance with the published deadlines as well as balance support issues as required.
• Performed Perl scripting and web interface support.

Confidential

Technical Support Analyst

Responsibilities:

• Managed and supported Facets application issues identified by our customers (both licensed and hosted
• Worked with the Hosting Team in Greenwood Village to assist with troubleshooting and follow-up activities.
• Supported Enterprise Software Consultants and Trainers. Work with Software Engineers to recreate and analyze system problems.
• Tracked resolution; correspond with customers and internal departments.
• Trained facets both internally and to customers.
• Kept track of Facets issues via Onyx CRM system.
• Pro-actively identified gaps between internal plans and external expectations.
• Developed positive relationship with other teams and with clients.
• Was able to multitask between multiple projects and project phases simultaneously.
• Was able to drive projects to completion within time and budget in a matrixes resource environment.

Confidential

NNOC Network Operations Surveillance /Trac Telephony Tech Support

Responsibilities:

• Responsible for the analysis, isolation and correction of network detected and customer reported telephony outages spanning multiple within a Windows/ Solaris Unix technologies: Hybrid Fiber Coax (HFC), Digital Switching Systems (DSS) and Transport.
• Effectively resolved problems by reconfiguring system parameters in DSS, Host Digital Terminals (HDT) and other applicable systems, or by coordinating with other appropriate resolution groups.
• Used trouble-ticketing system to identify trends and to correlate outage patterns.
• Accurately documented problems including detection information, diagnostic results, and repair information.
• Followed escalation processes as necessary. Interface with customer service representatives, dispatch, technical support personnel and telephony service providers to cooperatively resolve problems.
• Provided technical support to internal customers including field technicians.
• Notified the appropriate individuals and organizations of network outages, interruption of service and technician installation problems.
• Escalated problems that were not resolved in the prescribed amount of time.
• Maintained accurate logs of network maintenance activities analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities.