IT Production Support Resume

SUMMARY

Over 5+ years of experience in Application Software development, in Object Oriented technologies, client - server system, web-based business application.
Exposed to all stages of software Life cycle - Analysis,Design,Development, Customization,Integration, testing and implementation.
Worked with Java, J2EE, SQL, Hibernate,Java Script, Web Servers and spring.
Have strong programming skills in Core Java and Multi-Threaded applications.
Expertise in Servlet, JSP and JSF.
Experience in working on databases like My SQL, Oracle and MS SQL Server.
Experienced in writing SQL queries, Stored Procedures.
Experience in web scripting technologies like Java Script and HTML.
Possess excellent communication and interpersonal skills.
Experience in working with Windows Application using Swings and AWT.
Solving production issues with in SLA’s
Deployment of code into production application severs (Tomcat and WebLogic).
Experienced in taking back up for database servers and restoring for production.
Highly result oriented and pro-active, proven abilities to learn new technologies quickly.
Possess excellent communication skills and can handle responsibilities independently as well as proactive team member and ability to work in team.
Worked in Scrum Team for continuous integration projects.

TECHNICAL SKILLS

J2EE Web Technologies: JSF, Servlets, JSP, JDBC, Java Beans.

J2EE Frame Works: Hibernate and springs.

Languages: Java, SQL, PL/SQL.

Scripting Languages: HTML, Java Script

IDE: Eclipse, Net Beans

Operating System: MS Windows.

Web Server: Apache tomcat and WebLogic.

Databases: Oracle 9i/10g, IBM DB2, MySQL.

Log/Test: Apache Log4j, Junit.

Version Control: Clear case,CSV,SVN

Other Tools: Toad, SQL developer

PROFESSIONAL EXPERIENCE

Confidential

IT Production Support

Responsibilities:

Managed software and configuration changes on Test and Production environments.
Troubleshoot and diagnosed systems problems installed and configured varied applications.
Resolving all issues by coordinating with clients, and business.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Analyzed causes of production problems and developed methods for improvement.
Managed daily modifications to support customer's business and technical specifications
Coordinated with other teams to ensure availability of components and environments.
Resolved data quality issues raised by end users in each of the applications.
Participated in the deployment of applications across multiple environments.
Provided IT support for productionrelatedissues.

Confidential, Chattanooga, TN

Application Developer

Responsibilities:

Interpret use cases into high level technical design documents, which involved deep analysis of the requirements with business SME and product owners of respective functional area.
Design documents included flow of the Use Case/Functionality, approach to develop functionality, flow charts, UML diagrams, object model details, Java Services and signatures of the service API’s with details.
Carrying out Proof-of-Concept for UI design using JSF or HTML pages.
Building business logic in Java and using Hibernate for interaction with DB2 Database.
Designed and developed static interaction flows using Chordiant Business Process Designer for variety of the use cases.
Designed and implemented JSF based UI validation framework for entire application.
Mentoring team members on essential Java/J2EE skills like Workflow integration, Chordiant business services, etc.

Environment: J2SE 1.4, J2EE 1.2, WebSphere 6.1, WebSphere Portal Server 6.1, IBM DB2 9.4, JavaScript, RAD 7.0, Chordiant 6.2.1, Web services, Hibernate, Clear case, HP Quality Center.

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