SUMMARY

• FIX Application/Production support analyst with around 4 years of experience in Full Software Development Life Cycle (SDLC) includes requirements definition, design, implementation, testing, production support and enhancements of existing systems.
• Strong Experience in mission critical Production environment by providing 24x7 diagnostics of issues reported via Application in production and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble - shooting application performance through monitoring ticketing systems and logged messages issues.
• Through knowledge of FIX protocol, FIX trade support and production support/Connectivity troubleshooting.
• Through knowledge of FIX trade platform, Pre Trade, Core Trade session and Post Trade order message flow.
• Through understanding of FIX Session Protocol, Application Protocol, order failure recovery, CCG FIX Gateway(NYSE).
• Strong experience in validating extracted file by pricing team and FTP processed file to Baseline and request rating from different vendors such as Moody, Fitch, FX Reuters, Aim Gain, S & P ratings, UBS Financial Services etc.
• Strong technical expertise on databasesOracle (11i/10g)on both Windows NT / UNIX environments. Also proficient in taking advantage of bothVisual BasicandUnixShell scripts.
• Through knowledge of Unix Shell Scripting, commands, navigation, file system.
• Strong experience in Validation of scripts and file system in production, production property files, MQ gates, job scheduler in production before and after deployment of new release. Overview of deployment with Middleware, Mainframe, development, database and management teams.
• Through knowledge of Dev/Ops model and cycle from Dev to final deployment in production of new release.
• Through knowledge of day to day BMC Remedy ticketing system and data fix in production.
• Worked closely with different trading partners, FTP processed file on time with proper details and provided support with received file error as well as FTP, SFTP servers.
• Excellent knowledge in Object Oriented analysis and design (OOAD)concepts .
• Superior skills in Exception Handling, Multithreading, Collection Framework and Inner Classes.
• Superior skills in Analysis, Design, Development, Deployment, Coding and testing in N-tier systems using J2EE technologies including JDK/J2EE, JDBC, Servlets, Java Server Pages, EJB3.0, Hibernate, MVC, Applets, Swing,Struts2, Log4j, JUnit and Java Web Services.
• Experience in Hibernate to store the persistent data as an Object-Relational Mapping (ORM) tool for communicating with database.
• Good knowledge in RDBMS concepts and experience in working with Oracle11g,and MYSQL
• Hands on experience in MYSQL and PL/SQL programming, Hibernate and Web services Implementation
• Experienced inExtraction Transformation and Loading (ETL)processes.
• Through knowledge if ITIL V3 Foundation process.
• Experience on Agile development methodology.
• Excellent Communication and interpersonal skills and a good team player.

TECHNICAL SKILLS

Languages: Java (core Java, JDBC, Collection, multithreading), SQL, PL/SQL, Shell Scripting, Web Services

Frameworks: J2EE Spring 2.5,JSP, Hibernate 3.0, Struts 2.0(MVC),JSP, Jnuit,Log4j

Web Technologies: Servlets,HTML,JavaScript,XML,CSS,Struts2, Web Services(SOAP,WSDL), EJB, JMS, JSTL,AJAX,JSP,Spring,Log4Production Tools: PuTTY, Job Scheduler(OpCon, Autosys),BMC Remedy, VPN.

FIX Trade Support: FIX 4.2, CCG FIX Gateway(NYSE),UAT

Application Servers: Unix, Windows, Tomcat, Glassfish

RDBMS: Oracle11g PL/SQL,SQL

PROFESSIONAL EXPERIENCE

Confidential, TX

FIX Application/Production support analyst

Responsibilities:

• Supported a mission critical production environment by providing day to day diagnostics of issues reported during pre trade activities, trading and post trade activities, risk management groups, front office and Fund Accountants through monitoring a ticketing system and logged messages.
• Provided support onboarding, development and certification support to clients creating custom trading applications.
• Expertise in usingFIX(4.2) Protocol API. Worked closely with testing team, to resolve issues with admin and application FIX messages like heartbeat, logon, logout, resend request, reject, sequence, pre-trade, trade and post-trade messages.
• Worked closely with traders and clients to resolve day to day issues like session establishment, synchronization of MsgSqnNum, execution reports, and other application messages.
• Provided level 2 support to traders on sell side by reviewing executing logs during day.
• Headed multiple daily or weekly application UAT and Production release projects, from business approvals to final system sanity checks. Provide technical competence and guidance on system architecture using installation instructions and roll out plans.
• Worked closely with NYSE CCG FIX Gateway for application connection with NYSE CCG Trading engine UTP for processing.
• Establish and maintain effective working relationships with vendors.
• Strong experience in validating extracted file by pricing team and FTP processed file to Baseline and request rating from different vendors such as Moody, Fitch, FX Reuters, Aim Gain, S & P ratings, UBS Financial Services etc.
• Read and understand the FIX log file and to interpret format and different tag combinations.
• Worked closely with the margin and risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc) to provide the production support of margin and risk applications.
• Worked with Database team for monthly ETL process from production and sending data to agencies.
• Provided technical leadership in recommending enhancement request from users and coordinated with dev to support the market data application
• Validation of scripts, file system, production property files, MQ gates, job scheduler in production before and after deployment of new release. Overview of deployment with Middleware, Mainframe, development, database and management teams.
• Provided level 2 support and escalated to and interacted with Developers (level 3)
• Worked closely with senior developer for Dev/Ops, UAT, LAST1 and other environments for prior issue before deployment as well as resolving issue with UAT batch process.
• Monitor and maintain ticketing system to ensure all new and repetitive bugs and issues are addressed, researched, fixed and closed
• Monitored AutoSys schedule batch jobs with on-call support on a regular basis for morning, intraday, evening, over night and weekend batch data processing .
• Working issues on batch process incidents.
• Validation of deploy code/configuration change/release in to the pre & production environments
• Worked within ITIL standards and structured, formal environments.
• Interface with application programmers and database administrators, QA, UNIX administrators and application stakeholders and end users. Strong understanding of the application and its logical database system infrastructure
• Good problem solving mindset and solution enables to identify problems, make decisions and drive solutions.
• Ability to keep schedule, make tight deadlines, work timely and independently.
• Provided create, update, amend relevant production support documentations.
• Utilized reporting tool for troubleshooting data reporting issues
• Utilize UNIX commands to run shell scripts, check logs, directories, and copy files
• Coordinated with other teams and team members to follow up and close production related issues.

Environment: Oracle, PL/SQ, UNIX, FIX 4.2, AutoSys, Dev/Ops, UAT,, FTPservers, Tomcat, ITIL, BMC Remedy, VPN.

Confidential

Java Application support analyst

Responsibilities:

• Provide 24 x 7 Technical/Application Support to the client users globally.
• Resolve fixes for runtime issues due to Data/Infrastructure Errors.
• Analyzing day to day Production issues and provides prompt resolutions.
• Log and track all user related issues and work requests.
• Provided global processing support to accounts on Eagle STAR/PACE platform, worked STAR/PACE modules, creating new events on client requests.
• Worked closely with pricing team on data fix, uploaders, received file processing during batch and sending to different clients.
• Interactions with Traders to resolve their trade related queries.
• Coordination with development team, interface team, Database team, EDBC team, Testing team and middleware Deployment team.
• Worked closely withProduction Service Request (PSR)team for day to day data fix, Primary Business functions in production or as temporary solution tasks.
• Handled critical Batch process individually and provided instant solutions on failed jobs and fixed issues by reviewing logs, contact related on call person to complete batch on time.
• Provided support on pre/post deployments during weekends as well as validation of production before batch start.
• Worked on server interface with different agencies for processing daily, monthly and quarterly files and resolved issues with processed files.
• Ensure dat systems, processes and methodologies as specified are followed to ensureEffective problem resolution.
• Interactions with Traders to resolve their trade related queries.
• Follow the Escalation Matrix as per the Incidents.
• Coordination with the L3 Support if any Escalation.
• Mainly involves in System Monitoring, Application Maintenance, Application Deployment, User Support, Resolving Issues and Reporting.

Envi ronment: Oracle, Java, J2EE, Unix, OpCon Job scheduler, FIX, Eagle STAR/PACE modules, Solaris, FTP,SFTP servers, UAT,BMC Remedy, ITIL, ETL, VPN, etc.

Confidential

Jr. Java Developer

Responsibilities:

• Effectively interacted with team members and business users for requirements gathering.
• Involved in the process of analysis, design, and development of the application.
• Implemented the Business Objects and configured those Objects in spring configuration file.
• Created hibernate mapping files to map the POJO to DB tables.
• Implemented design patterns like Singleton, MVC.
• Created SQL Statement, Stored Procedure on MySql database.
• Wrote various SQL for accessing data from database and used JDBC API for Java Database Communication
• Created SQL Statement, Stored Procedure on MySql database.
• Wrote various SQL for accessing data from database and used JDBC API for Java Database Communication
• Used Log4j for Application logging.
• Developed the user interfaces using XML, JSP and Servlets for different User Interfaces using RAD tool.
• The entire application was developed in J2EE using an MVC based architecture with help of Apache, Struts2.
• Used EJB3.0 specifications to integrate with struts framework.
• Created dynamic HTML pages, used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
• Implemented client side validations using JavaScript.
• Used Apache Tomcat as the application server for deployment.
• Parsed and transformed XML documents using JAXP (Java API for XML Processing)
• Involved in writing procedures, complex queries using PL/SQL to process the data on Oracle10g DB .
• Configured Entities me.e., entity beans to achieve object relational mapping.
• Performed unit testing on various project modules using JUnit framework.
• Used Web Services for exchange rate calculations.
• Used Apache Maven as build tool.
• Used Multithreading concept to run multiple threads concurrently by using Runnable interface.
• Used SOAP, Java Web Services for interacting with other clients.
• Implemented Log4J for Logging Errors, debugging and tracking.

Environment: Java 1.5, HTML, JavaScript, JSP, Struts2, AJAX, EJB 3.0, Web Services, XML, UML, Eclipse, JPA, Oracle 10g, Maven, JUnit,Log4J.