Sr. Service Now Developer Resume
Newport Beach, CA
SUMMARY:
- 9 years of Information Technology experience in design, development and implementation of Web Applications, security, database, and enterprise application integration.
- 4 years of experience in ServiceNow platform as both Developer and Administrator.
- 5 years of extensive experiences in web application development both front end and server side using Java, J2EE and Client - Server technologies.
- Experience on various ServiceNow Modules like Service Catalog, Incident, Problem, Request, Change, Asset, Release Management, SCRUM, Configuration Management Database, Knowledge, Content Management, Reporting and Integration with Web Services.
- Has expertise in all the phases of System Development Life Cycle (SDLC). Responsibilities include overall technical leadership, oversight of design, coding, troubleshooting, testing, implementation and maintenance.
- Good knowledge IT Infrastructure Library (ITIL) standards which are helpful in Development and customization of IT service management (ITSM) applications.
- Maintain service level agreement (SLA) and monitor an SLA workflow.
- Change management experience using Update Sets, Import Sets in ServiceNow.
- Accumulated requirements from stakeholders at different stages to influence ServiceNow within organization on end client self-enablement portal using Content Management System (CMS).
- Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow.
- Immense knowledge on concepts like LDAP, SSO, MID Servers.
- Designed and developed workflows for Service Requests, Incident, Problem and Change Management.
- Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow.
- Experience in handling large number of data import and data export in ServiceNow.
- Designed and implemented ServiceNow Integration solution with Emails, SMS and Alerts.
- Extensively involved in all phases of performance testing life cycle.
- Gathered Non-functional test requirements from the client and designed performance tests.
- Experience in Monitoring and Analyzing the performance of the servers by generating various reports from CPU utilization, Memory Usage, throughput to load average etc.
- Experience in generating reports and scheduling the reports in ServiceNow.
- Hands on experience using DISCOVERY to load configuration information to CMDB.
- Efficient use of various design patterns such as MVC (Model-View-Controller and Business Delegate in the development of distributed Enterprise Applications.
- Extensive expertise in Java, J2EE, CVS, SVN and ANT.
- Extremely proficient in EJB, JDBC, JSP, Servlets, JavaScript and AJAX.
- Expertise in developing applications using Spring Framework, XML, UML, databases (DB2, Oracle 11g), Application Servers (WebSphere, Weblogic).
- Good knowledge of web services and has technical understanding of SOAP protocol & WSDL.
- Good understanding of J2EE Security framework. Having experience in configuration of SSL on WebLogic server.
- Extensive knowledge and hands on experience with XML, HTML, DHTML, CSS and SQL.
- Sound RDBMS concepts and extensively worked with Oracle, SQLServer, DB2.
- Familiar with designing and coding stored procedures, Triggers, Cursers and Functions using PL/SQL.
- Experience with Agile process methodology.
- Has a good skill of unit testing, writing test cases, and load testing using JUNIT.
- Good team player with extraordinary problem-solving and trouble-shooting capabilities.
- Excellent communication skills, leadership qualities and conscience.
- Self motivated, able to handle multiple priorities and excellent time management skills.
TECHNICAL SKILLS:
Content Management Systems: ServiceNow
Languages: Java, C, C++, PLSQL
Web Technologies: HTML, XML, XSLT, JavaScript,, Angular JS, jQuery, CSS, AJAX.
Middleware: J2EE, EJB, JDBC
Server Side Technologies: JSP, Servlets, Tag Libraries
Application/Web Servers: IBM WebSphere, Apache Jakarta Tomcat, Weblogic
Protocols: HTTP, SOAP, TCP/IP
IDE/ Tools: IBM WSAD, JBuilder, Eclipse, NetBeans
Frameworks: Apache Struts Framework, Spring Framework, Hibernate
Web Services: SOAP, WSDL, SAAJ
RDBMS: Oracle 11g, DB2, SQL Server 2012, MS Access
OS: Windows, LINUX (Red Hat)
Methodologies: OOAD, UML, Design Patterns SOA.
PROFESSIONAL EXPERIENCE:
Confidential - Newport Beach, CA
Sr. Service Now developer
Responsibilities:
- Worked closely with business analysis, project managers and process owners to develop solutions and can translate business requirements into technical specifications.
- Involved in gathering business requirements to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by JavaScript.
- Developed solutions in the service-now platform that are ITIL V3 compliant and defined business solutions for ITIL users.
- Developing and supporting IT Infrastructure services like Incident, Change Management etc.
- Have involved in major modules like,
- Experience in designing, developing, customizing & administering ITSM processes, UI actions, UI policies, ACL's, Notifications, Homepage and Reporting.
- Imported data from various Data Sources using Import Sets and Transform Maps.
- Creating Users, Group and Roles Management.
- Configured LDAP Server and LDAP Listener for updating the user and group table records.
- Development of SLA for the organizations. Implementation of ACL, Customized Service Catalog Management.
- Created catalog request Item, order guide and record producer based on client requirements.
- Strong knowledge of Front-End Development Frameworks for designing compatible cross-browser applications for browsers and portable devices.
- Extensive experience in developing web page quickly and effectively using JQuery, HTML5, CSS3, Responsive Web Design, Bootstrap and experience in making web pages cross browser compatible.
- Involved in various frameworks (AngularJS, Bootstrap, JQuery, Spring MVC, etc.)
- Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, and operational support.
- Personalizing Forms, List, fields and adding Gauges to Homepage.
- Configuration of Email Notification and Alerts to notify users about specific activities in the system.
- Involved in migration between various ServiceNow instances using Update Sets.
- Providing support during the UAT process and post production deployment.
- Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
- Worked on End to End implementation of Discovery.
- Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
- Supported the team with improvising the Discovery tool and the configuring the CI's.
- Combines business and systems knowledge to support product and operational performance analysis.
- Evaluates, designs, tests and maintains business performance management systems and makes recommendations for new tools and system enhancements.
- Creating performance test strategy and test plans.
- Develop test summary report detailing about the test results, environment details, any issues notice during the test and recommendations for implementation from the performance end.
- Maintain the integrity of the service-now tool across production and non-production environments.
- Involved in production support for all the Service-Now related issues.
- Generating weekly reports and metrics for IT management.
Environment: ServiceNow Fuji/Eureka, Discovery, Java Script, Web services, XML, HTML, SCRUM.
Confidential - Alpharetta, GA.
ServiceNow Developer/Administrator
Responsibilities:
- Customization and development of Service Catalog Items, design workflows and execution plan.
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
- Updated & maintained a comprehensive testing protocol for Service instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Excellent knowledge in backup, recovery, cloning and patching.
- Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow.
- Experience in using Client-Side API
- Worked on UI Macros to create pages as templates on requirement from the stake holders.
- Expertise with creation and configuration of ServiceNow Applications, Modules, Business Rules, Script Include, Catalog Client Scripts, Client Scripts and UI Policies.
- Creating custom Tables, Fields and configuring Access Controls over them.
- Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
- Involved in redesigning workflows using workflow editor.
- Involved in reconciliation of complicated workflows to simpler form.
- Involved in decision making process with other senior engineers to resolve product issues.
Environment: ServiceNow, Asset Management, Incident Management, Problem Management, Change Management, Discovery, ITIL V3, HTML, Java script, CSS, CMDB.
Confidential - Sacramento, CA.
ServiceNow Developer
Responsibilities:
- Involved in ServiceNow Development, Customization and Administration.
- Created functional and technical specifications documents for various Service Now modules.
- Scheduling cloning and migration of data from instances with ServiceNow.
- Sever side scripting, developed Business Rules, UI Action to achieve business rules in ServiceNow.
- Created Email Templates and Email Notifications.
- Involve in design, development, administration and deployment of Service-Now.
- Working on Report, dashboard designing.
- Configuring Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
- Created various SLA's as per client requirement with the Incident Management applications.
- Strong RDBMS skills with excellent knowledge of design, normalization and Database management concepts.
- Data modeling and creating ACL for new custom tables. Also, involved creating custom application and modules..
- Designed workflows using workflow editor.
- Working on different kinds of variables and variable sets.
- Writing script includes to invoke them in qualifiers or variable scripting.
- Documented all implementations and best practices defined within team.
Environment: ServiceNow, JavaScript, HTML, CSS, XML, SLA, OLA and LDAP.
Confidential - Costa Mesa, CA.
Sr. Software Developer
Responsibilities:
- Responsible for gathering requirements, Design the application architecture, use cases, flowcharts, application flow, prototypes, proof concept of sample codes using Rational Rose as per UML notation.
- Responsible for writing detailed design specification document and implementing all business rules as per Design document.
- Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
- The application is designed using J2EE design patterns and technologies based on MVC architecture.
- Worked on the struts action classes and action mapping rules in Struts-config.xml as required by the architecture.
- Implemented log4j API for exception handling, logging of the errors, warnings, messages, stack traces, debuggers throughout the code.
- Designed and developed Data Access Layer using JDBC and Entity Beans Improving the coding standards, code reuse, and performance of the application by making effective use of various design patterns.
- Implemented business logic at server side using Session Bean.
- Implemented Home Interface, Remote Interface, and Bean Implementation class.
- Involved in developing interfaces to communicate with various business partners using XML, XSLT, JAXB and DOM Parsers.
- Involved in designing N-tier distributed architecture using Struts, JBoss, Web Services, and Spring Framework.
- Have worked on writing PL/SQL queries, stored procedures to access data from Oracle database.
- Prepared test plans and writing test cases.
- Debugged and fixed the issues identified in Unit testing and Integration testing.
Environment: Java, J2EE, XML/XSLT,Log4J, Web Services, Eclipse, WSAD, Web Sphere, Oracle 11g, UNIX, MVC, UML, log4j, Rational Rose, J2EE Patterns, Windows 2000.
Confidential - Bellevue, WA.
Software Developer
Responsibilities:
- Involved in the Business Requirement Analysis, Design, Coding, Testing & Support.
- Designed and developed the application using Struts framework.
- Used Struts web application framework implementation to build the presentation tier.
- Responsible for design, functionality and business logic for various modules involved in the application.
- Designed UML diagrams using UML and Rational Rose.
- Experience in implementing the J2EE design patterns like Singleton, Factory, MVC (Model-View-Controller), Adapter, Session Facade, DAO (Data Access Object), DTO (Data Transfer Object), Business Delegate and Business Object.
- Implemented the web interfaces of the system.
- Implemented whole application package structure and their dependencies using Ant.
- Set up Web sphere Application server and used Ant tool to build the application and deploy the application in Web sphere.
- Extensively used Hibernate for Object relational Mapping for data persistence.
- Extensive usage of XML - Application configuration, Navigation, Task based configuration.
- Design, Development of Web Forms using JSP, Java, JSTL, JQuery, JSON & WebServices.
- Configured file for database connectivity URL, Username and Password info (both connection pooling and non pooling). Along with path to this file (both development and deployment time), and special deployment time handling for the static server side object.
- Worked on struts configuration files.
- Configured the Weblogic’s JMS Server, created JMS connection factories, queues.
- Written many UNIX Shell Scripting to automate jobs, loading and unloading database tables and taking backups.
- Involved in testing of application on various levels like integration and System testing by utilizing various methodologies.
- Involved in bug fixing, enhancements and support.
- Writing and reviewing unit test cases using JUnit.
Environment: JAVA, J2EE, Struts, Servlets, XML, JSP, JavaScript, WEBLOGIC, Eclipse, Oracle, Windows2000.
Confidential
Java Developer
Responsibilities:
- Involved in developing the server side business-logic objects.
- Involved in designing the application by using the Struts Framework.
- Implemented Agile/Scrum process methodology.
- Designed and developed user interface using HTML, CSS, XML, Java Script and JSP.
- Used JSP and Servlets, EJBs on server side. EJB as a middleware in designing and developing a three-tier distributed application.
- Used EJB features effectively- Local interfaces to improve the performance, Abstract persistence schema, CMRs.
- Using the XML with various parsers (SAX/DOM), designing XSL style sheets for different layouts in the web pages.
- Conducted client side validations using JavaScript.
- Written server side validation layer rules for better exception handling.
- Database management and JDBC connectivity.
- Used JQUERY to have behavior of the page as per client requirements.
- Developed pages and tested them to make sure they are as close as possible to the application which will be developed.
- Implemented the integration with the back end system with web services using SOAP.
- Experience in database related work primarily creating complex stored procedures, Views, Triggers, Functions, using PL/SQL.
- Writing JUnit test cases, performing peer code review and integration testing.
Environment: Java, Struts, Servlets, XML, JSP, JavaScript, Eclipse, Oracle, J2EE design patterns, JUnit.