SUMMARY

• 8+ years of experience on JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration
• Proficient in configuring and maintaining AWS in a classified environment; history of implementing highly available systems as well as demonstrated backup and disaster recovery best practices.
• Setup and Configure HP ALM, Performance Center, LoadRunner to support users and all environments including Java, .NET, NodeJS, Oracle databases, No - SQL databases
• Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons.
• Serve as the Rackspace internal subject matter expert on implementation, management, and support of the JIRA application
• Proficient inJIRAAdmin, Linux Administration, with Software Configuration Management, Change Management, build automation, Release Management and DevOps experience in large and small software development organizations
• Determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
• Experienced in customizing Atlassian products by developing various plugins, event listeners and scripts in JAVA, JavaScript, Groovy script, Jelly Script and JQL
• Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model, Prototype model & RUP, Waterfall model
• Good understanding on integrating JIRA with other products such as Sales Force, Share Point, Microsoft office connector
• In-depth Knowledge about Jira Plug-ins, REST APIs & Scripts.
• Analyze and evaluate existing architecture at Customer on Premise Datacenters and Design, Configure and Migrate complex network architectures to AWS Public Cloud.
• Proficient with SQL Enterprise Manager, SQL Query Analyzer, scheduling jobs with SQL Server Agent, SQL Profiler, Management Studio, Visual Studio, Idera, MS Office, MS Visio and MS Project.
• Experience in using Build Automation tools and Continuous Integration concepts by using tools like ANT, Jenkins and Maven.
• Experience in using Configuration Management tools like Puppet, Chef, Ansible.

TECHNICAL SKILLS

Analysis / Methodologies: RUP, UML, Agile methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Programming Languages and Web Technologies: C,C++,C#, .Net, ASP.Net, VB.NET, HTML, CSS, XML, AJAX, JavaScript, JSP, VBScript

Microsoft Tools: Microsoft Visio, Microsoft Project, MS office Suite, MS Sharepoint, MS visual Studio

Rational Suite: Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest

Reporting/ Change managing Tools: Crystal Reports, MS Excel, Cognos, HP Service Manager, PCS, MS Office 365/2013/2010/2007, Quality Center, ALM, PPM, Jira

Database: MySQL, Oracle, PostgreSQL

Testing Tools: Quality Center, Load Runner, Quick Test Pro

Operating Systems: Win 95/98/NT/2000/XP, Mac OS, Unix

PROFESSIONAL EXPERIENCE

Confidential - Morrisville, NC

Sr. Jira Admin

Responsibilities:

• Jira/ Fisheye Crucible/ Crowd/ Jama tools usage and administration.
• Migrate and Upgrade Jira from Oracle to PostgreSQL environments.
• Migrate Crowd and all other Atlassian Applications and reconnect them to Crowd using SSO SAML as the authentication system.
• Integrating and Upgrading Jira with other Atlassian Applications.
• Creating Complex JIRA workflows, conditions, validators, post-functions, Creating Complex screens, Advanced Custom fields, Personalized JQL Filters, Agile-Scrum-Kanban Boards to represent the business process.
• Responsible for supporting Project Administration, Agile Board Configuration and User Management
• Resolved issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team.
• Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes.
• Creating JIRA and Confluence user guide, admin guide, workflows, screens and other administrative activities.
• Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Worked on Add on such as Script Runner, Workflow Extensions, Better Excel plug-in for Jira, Tempo, Jira Capture, Jira Agile, Service desk, Portfolio and Zephyr, QA symphony.
• Worked on JIRA project configuration and customization using Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Experience in using Build Automation tools and Continuous Integration concepts by using tools like Maven.
• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code and REST API.

Confidential - Denver, CO

Sr. Jira Admin

Responsibilities:

• JIRA/Confluence/Crowd tools usage and administration.
• Mentoring and training other test engineers and developers in following proper best practices for HP ALM, Performance Center, LoadRunner
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA
• Created and worked on JIRA customization-Issue Types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• Worked on JIRA installation and upgrade and Performed JIRA configuration.
• Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.
• Worked on JIRA & Agile Best Practices.
• Worked on Integrating JIRA with Confluence, Bitbucket, and Bamboo.
• Created customized Versions/ Components for all projects.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created and worked on JIRA customization-Issue types/schemes, Workflow/Field Configuration.
• Initiated user training and on boarded new teams (mainly teams that are interested to use Jira who were using other tools earlier)
• Managed JIRA Add-ons and Worked on Setup JIRA for Help Desk/Tickets.
• Provided recommended infrastructure for use with Atlassian products integration.
• Develop learning manuals on key process and procedure regarding JIRA and Confluence.
• Developed interface in dashboard and used Jira Queries (JQL) to handle it.
• Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Installed JIRA Behaviour plugin, which simply defines how field behaves with the issue in the project.
• Worked on Portfolio plugin to create the roadmap using the initiatives.
• Worked on structure plugin to show the hierarchy of the issues for project management.
• Knowledge on Tempo Time Sheet plugin to show the time tracking and resolution solution.
• Provided user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
• Created events, email notification schemes and assigned project roles on Jira
• Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Queried database using Web focus and acted as a Liaison between end users and the data team (Business Intelligence Competency team).
• Performed analysis and data manipulation of source data from SQL Server and other data structures to support the business organization; these departments include planning, evaluation, programs, and administration.
• Managed product backlog within JIRA.
• Tracked UAT issues/bugs and prepared reports.
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics.
• Assisted QA team with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.

Confidential

Jira Admin

Responsibilities:

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Used JIRA for issue tracking issues.
• Created custom workflows, screens and Custom fields for Jira
• Helping Scrum master across the company to customize JIRA for their requirements.
• Work closely with stakeholders to successfully complete IT infrastructure projects.
• Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
• Worked on MYSQL database
• Manually migrated Jira from 4.4 to 5.1 standalone Jira on Linux server
• Raised upgradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
• Integrated JIRA and Confluence as trusted applications.
• Provided training for beginners in JIRA/Confluence with presentations.
• Implemented Crowd with Single Sign on for the Atlassian applications.
• Created new permission scheme so end users only see the projects they need to see.
• Managed ownership of filters and dashboards.
• Created JIRA support requests project for daily support tickets from users across different teams in the organization.
• Developed projects for tracking release management and Finance purchase requests.
• Created a step by step guide to create a project in JIRA Documented project plans using MS Project.
• Designed and implemented basicSQLqueries for QA testing and report.
• Used SQL to run ad-hoc queries and prepare reports to the management.
• Conducted project review meetings and resolved outstanding issues.
• Identified bugs and tracked them to completion using JIRA.
• Developed test cases and test scripts and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.

Confidential 

System Admin/ Jira Admin

Responsibilities:

• Responsible for overhauling old support system and implementing a new, more efficient one
• Main support contact for any software related issues inside the company
• Work closely with offsite development team and business users to gather information on issues and help build solutions
• Oversee the daily performance of computer systems Ensure proper release and maintenance of company owned software updates
• Identify and solve technical issues with a variety of diagnostic tools
• Provide base level IT support to non-technical personnel within the business
• Manage, edit, and distribute a number of various reports throughout the company Conduct interviews with key business users to collect information on business processes and user requirements
• Assess the impact of current business processes on users and stakeholders
• Assessed existing architecture and implemented changes based on Atlassian best practices.
• Integrated JIRA and Confluence as trusted applications.
• Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
• Created new permission scheme so end users only see the projects they need to see.
• Created a step by step guide to create a project in JIRA.
• Created Jira work streams according to project prerequisites
• Managed clients and authorizations according to business prerequisites
• Created JIRA formats for different responsibilities as required my groups
• Created JIRA ventures, layouts, work processes, screens, fields and other managerial exercises
• Created users on Active Directory, synced the users on Jira and assigned groups.
• Maintained JIRA backups.
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Generated scripts for effective integration of JIRA applications with other tools.
• Extensively used Calypso for trade Confirmations, Settlements, Accounting in Back office.