Dev Lead - Contractor Resume TX - Hire IT People

SUMMARY

Software engineer wif experience as operator, programmer, system analysis, and department management. Experienced installing and configuring Dialogic Telephony and Voice cards. Ability to diagnose software and hardware problems. A self starter, a fast learner, able to learn new languages and technologies quickly. Ability to handle simultaneous projects, completing on time and under budget.
Experienced wif IVR/VRU software development wif end user in mind, able to develop IVR systems dat are simple to use, but also easy to maintain by technical staff. As part of coding process, build library of functions resulting in faster development, as well as a savings of maintenance time later
Experienced installing and configuring Dialogic Telephony and Voice cards
Computer languages: Cisco CVP Studio VXML/Java IVR Development Studio, InterVoice Invision/IQTalk IVR Development environment (Version 3.5 through version 4.3.2), CTI Apprentice, Borland C/C++, Visual Basic 3.0, 4.0, Paradox 1.0 for Windows, Object Pal, MS Access 1.1, 2.0, 7.0 and 97, Borland Delphi 4.0 Professional, COBOL, RPG II, RPG 400, PDS - Adept, BASIC, FORTRAN, Assembler, Turbo C, Borland C/C++, Pascal, Paradox 3.5, 4.0, 4.5 for DOS, Windows ’95 and ’98 APIs, Borland Report Smith.
Operating systems: Windows Vista, Windows XP, Windows 2003 Server, Windows 2000 Professional, Windows NT 4.0, Windows ’98, Windows ’95, Windows 3.x, MS-DOS, CMS, and CTOS/BTOS.
Experienced in accounting software

PROFESSIONAL EXPERIENCE

Dev Lead - Contractor

Confidential, TX

Responsibilities:

Converted InVision IQTalk IVR applications to Convergys Interactive
Composer formats using java script, vxml and Nuance grammars.

IVR Developer - Contractor

Confidential, Minneapolis, MN

Responsibilities:

Used Cisco CVP Studio to develop updates/modifications for United Health Group’s IVR applications.
Worked wif/for Richard Bartolucii, Development/Architecture Manager, Contact Center Services.

IVR Designer - Contractor

Confidential

Responsibilities:

Used MS Visio to design an IVR call flow for Permera Blue Cross for the FEP (Federal Employee Program) insurance coverage on an Edify and Avaya platform.
Designed Nuance voice grammar and dictionary files for voice recognition on the same IVR. Worked wif Robert Wang at Permera Blue Cross.

IVR Developer

Confidential, Las Vegas, NV

Responsibilities:

Used the InterVoice Invision/IQTalk product since 2003 to maintain and develop current and new IVR applications and used the Cisco CVP VXML/Java product since 2007 to convert existing InterVoice Invision applications since 2007.
Updated and maintained the HR and Vendor Services IVRs using InterVoice’s Invision product. Converted the Vendor Services IVR database interface from db2 to Oracle to enable vendors to collect the latest payment information for their outstanding invoices.
Completed coding and testing of the ATLAS IVR (Automated Technician Login Administration System) migration from Embarq to the Sprint InterVoice Invision platform.
Coded the Retail Sales IVR for migration to the Cisco CVP platform.
In the process of converting the HR, Vendor Services, and ATLAS IVRs to the Cisco CVP VXML platform. Process was to be completed by the end of the year.
Converted the current InterVoice IVR applications from State Tables to event driven resulting in a 50% reduction in the size of the application wif a corresponding 40 to 50% increase in processing speed.
Develop new applications for and maintain InterVoice Invision IVRs for 2 call centers, located in Panama City Beach, FL and Las Vegas, NV. Developed IVR application modules for Sales/Marketing, Customer Service, Collections and Credit departments. Interfaced IVR applications wif SQL Server databases, SiBase databases, Oracle database, NCO e-payments (using https post and get via internet connections), and custom APIs to interface wif the company’s custom billing system, Ensemble. Used PcAnywhere to remotely maintain and install IVR applications. Wifin 3 months of hire, changed the 3-6 months turnaround to a 14 day turn around for changes and maintenance. IVR still functioning as designed six years later.
Developed the verbiage to play in the menu prompts, recorded and loaded the prompts using in-house talent and Sound Forge recording product until the prompts could be recorded professionally. Interfaced wif department heads to gather requirements for new and enhanced IVR applications.
Developed an alert system for the IVRs to send an email notifying the Telecom group when an interface or switch was down.

Confidential, Johnson City, TN

Responsibilities:

Tennessee as a Systems Analyst developing custom reports utilizing Borland’s Report Smith and MS-Access/VBA connected to an Oracle data warehouse.
Developed SQL statements to extract required data from the data warehouse. Assisted wif data cleanup of the Doctor Master files and cleaned up a reports listing database developed in MS-Access.

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Dev Lead - Contractor Resume

TX

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