SUMMARY

• Certified Salesforce Platform Developer 1 & Administrator with experience of 8 years’ in Software Industry as Salesforce Developer on Force.com platform with proven success in CRM, Salesforce Sales & Service Clouds. 5+ years’ track record in SFDC development in implementing Apex classes, Apex Triggers, Visualforce pages,
• Apex controllers and Visualforce pages development & enhancements for continuous work progress in SFDC Development & Bi - weekly production releases; 3 years’ experience as Java Developer. Dreamforce follower with flair to keep track of NextGen projects.
• Excellent inter-personal, communication and problem solving skills in handling production issues and acknowledging, resolving & closing Salesforce Tickets on time; accustomed to work in both large & small teams.
• Technical Competence in… Salesforce.com Production, Testing & Development environments for Production Releases
• SFDC Administrative Tools - User Management, Data Management, Domain Management, Reports Generation, Dashboards, Communication Templates, Tasks, & Events
• Data Migration Tools - Apex Data Loader, Workbench to Import & Export the data to the Force.com platform
• ETL Tools - Informatica in executing task flows
• Service Now & Help Desk Tools for addressing tickets/IMRs in production orgs
• Object Oriented Concepts and Programming Languages
• SSO Services for various applications including Salesforce
• SFDC MVC Architecture, Salesforce.com Sales Cloud, Service Cloud & Analytics Cloud
• Hands on experience and expertise in…
• Creating custom objects, role based page layouts, workflow rules & approvals, validation rules, custom reports and data extractions to various formats
• Execution of Apex Jobs & Data loader Jobs on servers and creating Apex Triggers on objects, writing Apex classes, Apex controllers, test classes, SOAP API, REST API & Bulk API
• Integrating AppExchange applications and data to Salesforce platform
• Testing integrating services from SIEBEL CRM to Salesforce and vice-versa
• Developing user stories under Agile methodology
• Salesforcecustomization, Security controls, creating profiles,roles, users, record types, page layouts & email
• Salesforce User License Management, cleaning up processes and reusing of licenses
• SOQL & SOSL in performing DML operations on salesforce records

TECHNICAL SKILLS

Force.com: Salesforce CRM, Salesforce, Apex Triggers, Classes & Custom Controllers, Web Services, Visual Force Pages, Force.com, IDE, SOQL, SOSL, Analytical Snapshots, Workflows, Approvals, Dashboard, Reports

Salesforce Tools: Cast-Iron, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Workbench, Excel Connector

AppExchange Apps: Dupe Blocker, Salesforce for Outlook, Chatter Desktop, Field Trip, Walkme

Database: Oracle, SQL

Languages: Apex, C, C++, JAVA, JAVA Servlets, JSP, Node, Angular JavaScript

Web: HTML, CSS, JSP, XML

Operating Systems: Windows, Linux

IT PROJECT EXPERIENCE

Confidential, Minnesota, MN

Sr. Salesforce Developer & Administrator

Responsibilities:

• Work with internal Salesforce.com program team, external consultants and internal business groups to rationalize and optimize our implementation, providing and acting upon best practices as needed.
• Develop and support applications using Service Cloud, Sales Cloud, Communities, SF Mobile, Lightening and the Force.com platform.
• Researching, designing and implementing improvements and customizations to our Salesforce solution using Visualforce, Apex, Lightning components and configuration.
• Manage Salesforce releases with pre-sandbox review and testing of all new development functionality.
• Design develop and maintain complex workflow rules, data validation, and APEX triggers.
• Design, develop and maintain Salesforce.com applications using Visualforce, SOQL, and APEX.
• Customization of Force.com applications with Apex, Visualforce and 3rd party tools.
• Declarative programming of Force.com applications with standard Salesforce configuration tools.
• Ensuring data flows through the various pieces of the integration smoothly.
• Used Batch Apex and Schedule Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Created various reports (summary, matrix, & dashboards) and report types.
• Maintaining and updating existing code that integrates SF with other software based on client requirements.
• Working with our Central Technology team to maintain existing and assist with the creation of new integrations between Salesforce and our products.
• Provide Technical Support for Salesforce.com and integration with various IT Systems.
• Responsible for monitoring and evaluating system performance including performing regular system maintenance, event monitoring, backups, and data cleansing activities.

Confidential, Philadelphia, PA

Sr. Salesforce Developer & Administrator

Responsibilities:

• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, visual force pages, formula fields and validation rules etc.
• Worked inagile methodologyProcessandSprint System, attended daily stand-up calls.
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Used Force.comMigration tool, change sets and ANT migration tool to make deployments to differentsandbox and Production environments.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Involved in automating the business flow using process builder.
• Worked on differentIntegrationissues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated theRESTWeb ServicesAPIfor extracting the data from external systems to display in the pages of salesforce.com.
• Worked on different portalslikeSelf Service Portal, Partner Portaland had good knowledgeonCustomer Portal.
• Responsible for configuringApex Data Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics

Confidential, Dallas, TX

Salesforce Developer & Administrator

Responsibilities:

• Analysed requirement, designed data model, identified customizations and prepared tech design documents.
• Co-ordinated with off-shore team for Salesforce support activities, production releases, tickets, weekly project status and overall project progress towards the target.
• Developed Apex Classes, Controller Classes & Triggers to override standard salesforce functionality.
• Involved in resolving issues by remote logging the user’s desktop through live meeting.
• Used SOQL & SOSL queries in the Apex Classes & Triggers and through Development Console.
• Handled Dupe Blocker application, creation of rules & scenarios for merging duplicate account & contacts
• Used ETL tools like Informatica for reprocessing of jobs & task flow executions and resolving ServiceNow Tickets (IMRs) raised by users; acknowledging, resolving & closing salesforce tickets on priority basis
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Leads, Campaigns, and Dashboard & Reports and worked on creating custom objects, Page layouts etc.
• Worked on Auto deletion of duplicate records in accounts & contact objects.
• Conducted weekly presentations on Code Reviews & Code Optimizations to meet the salesforce standards.

Confidential

Salesforce Developer & Administrator

Responsibilities:

• Involved in requirement gathering, analysis, designing and development of the product.
• Performed the Salesforce.com Developer and Administrative tasks in the organization.
• Creating and Managing users, profiles, public groups and role hierarchies within the salesforce CRM.
• Building Visual force pages using standard and custom controllers.
• Developed partner communities, custom objects, picklist values, validation rules, page/ search layouts & tabs
• Creating time dependent work flows for scheduling future field updates.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Creating views, record types, page layouts, search layouts for customizing existing user interface.
• Managed customer communities, customized Dashboard views & implemented QA topics in communities.
• Worked on Auto deletion of duplicate records in accounts & contact objects.

Confidential

Java Developer

Responsibilities:

• Developed multi-tier web applications, enterprise applications in technologies like JAVA, J2EE, Struts, Spring, Servlets, JSP, JDBC, EJB, XSL, XML, XSD, JMS, Web services, Service Oriented Architecture (SOA)
• Worked with Hibernate that ensures clear separation of layers and rapid application development.
• Developed and implemented the MVC Architectural Pattern using Struts Framework including JSP, Servlets, Form Bean and Action classes.
• Implemented Struts Validation Framework for Server side validation.
• Developed Web Services for data transfer from client to server and vice versa using Apache Axis, SOAP, WSDL, Drools and UDDI.
• Developed JBDC and connection pool classes to access employee and other database from Servlets.
• Integrated Spring DAO for data access using Hibernate, used HQ and SQL for querying databases.
• Developed lot of modules and integrated them with the existing current systems.
• Developed stored procedures using PL/SQL for maintainers to run backup scripts and administration tasks.
• Tracked user activities and transaction activities on various web applications.