PROFILE SUMMARY:

• Salesforce Lead/Developer with 8+ years of experience in all aspects of SDLC from gathering business requirements Functional Analysis, Development(Also integration if other systems involve), Testing and Application Maintenance. Also worked on projects for global clients having different domains.
• Experienced in collaborating with and leading global, interdependent, virtual teams.
• Excellent experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Significant exposure on Salesforce.com development, consulting and administration
• Significant exposure on client communication, requirements gathering. Traveled onsite for a major implementation.
• Also worked on Agile based projects and handle role of Scrum Master in one of projects.
• Good experience in Code review and Code refracting.
• Good experience in developing apex and test classes considering all salesforce best practices.
• Exposure in presales activities for Salesforce.com projects. Participated in RFP responses which includes:
• Strong experience in developing Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Worked on all objects of Service Cloud. Good experience in Call Center based application involving complex SLA calculation.
• Implemented standard salesforce knowledge base.
• Good experience in performing detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE
• Extensive experience in writing SOQL and SOSL statements within custom controllers, extensions and triggers
• Extensive experience in designing, and deploying the Custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Strong experience in implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Strong experience in developing and configuring various Reports and Report Folders for different user profiles based on the need in the organization
• Strong experience in testing and migrated the code to the deployment instance after testing using Change Set and Basic Knowledge of Java Ant.

TECHNICAL SKILLS:

CRM: Salesforce.com CRM

Programming Languages: C, ActionScript3.0, Apex, Visual force, SOQL and SOSL, Java Script

Web Technologies: HTML, CSS

Frameworks: Macromedia Flash, Froce.com

DBMS: SQL

Tools: VSS, Dreamweaver editor, Soap UI, Postman Rest API

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Lead Salesforce Developer

Responsibilities:

• Interacted with various teams including Business and testing team to gather exact requirements.
• Manage TFS (Team Foundation Server) for requirement and deployment details.
• Design various end to end documents demonstrating complete process for Test cases.
• Refractor whole code as many best practices are not followed properly.
• Handle off- Shore team and make sure their tasks are delivered properly.
• Resolved many critical defects in very short span to make sure on-Time Delivery.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and Classes.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Lead, Event, Opportunity and many custom objects.
• Performed detailed analysis of business and technical requirements and developed the solution using Platform based technologies like Visual Force, Apex.
• Used the Ant for migrating code to Production and other Sandbox.
• Developed and configured various Reports and Dashboards for different user profiles based on requirements.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), TFS, Visual Studio, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Sr.SFDC Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Technical Requirements.
• Act as Scrum Master and handle details and progress of all requirements.
• Implemented Request/Changes on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Lead, Event, Opportunity and many custom objects.
• Worked on Rest Based Web services.
• Use Person Account to handle student data.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and Classes.
• Performed detailed analysis of business and technical requirements and developed the solution using Platform based technologies like Visual Force, Apex.
• Responsible for increasing coverage of complete org more than 85.
• Used the Ant for migrating code to Production and other Sandbox.
• Developed and configured various Reports and Dashboards for different user profiles based on requirements.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, ANT, Eclipse IDE Plug-in and Postman REST API Tool etc.

Confidential, San Jose, CA

SFDC Consultant:

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented Request/Changes on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Entitlement Process, Cases, Contracts, Reports and Dashboards.
• Implemented complete design by rebuilding complete Data Model as well as complete Entitlement Process using Milestone to track Case SLA.
• Designing and implementing complex Milestone to handle Violation actions and Completion stages.
• Use Business hour to create cases and handle SLA as per Customer Time Zones
• Implemented complete range of business hour to handle Customers across Globe.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used the Ant and change set for migrating code to Production and other Sandbox.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based Requirement.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data loader, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, New YorkJ

SFDC Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to theneeds of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based Requirement.
• Code review and test case reviews.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loader.

Confidential

Developer/Admin

Responsibilities:

• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.).
• Involved in creating multiple analytical reports, with varying degrees of complexity.
• Conducted feasibility, Scoping, Requirement Gathering, gap analysis and provided recommendations to implement Sales.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on design as well as requirement aspect of QIRS Application.
• Create Applications, Objects, Fields, Page Layouts and Users.
• Make relationship between objects using Lookup and Master Detail object relationship.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Created and assigned Roles and Profiles to Users, Field and Object level Securities.
• Created custom Page layouts and Record types.
• Helped creating different Reports and Dashboards.
• Worked on Validation Rules, Workflows and Approval Processes.
• Written Apex classes and Triggers and its test classes.
• Coordinating with onshore team to resolve Upgrade issues and providing alternate solutions
• Existing legacy data has been migrated into new SFDC tool using Data loader.
• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
• Integrated the Web Services for extracting the data from external systems.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured Apex Data Loader.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Technologies: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Developer

Responsibilities:

• Create Application pages in Flash and HTML using CSS.
• Integrated the HTML and Flash pages as per requirement.
• Created integration between Dreamweaver editor and WebCT LMS.
• Being a Subject Matter Expert, participate in the Application up-gradation analysis.
• Develop and maintains work plans, estimates, and schedules for day to day activities.
• Analyze source systems and participate in design calls
• Effort estimation for RFCs
• Peer review/code reviews
• Unit testing and creation of Unit test documents.
• Working out a solution in case of complex templates/modules.
• Helping team members with all tool related questions.
• Communicate with business users and partners.
• Involves in Work effort forecasting, tracking and managing progress, scope and hours against project work plans.
• Develop new components & Templates or modify the existing ones.
• Involved in resolving Technical Issues that require analyzing the code base to locate the root cause of the problem, preparing the Impact Analysis document proposing the changes that would be required to the code.
• Status reporting and onshore calls
• Knowledge transfer sessions at team level.
• Involved in estimating effort and time required for monthly enhancements activities

Technologies: Flash CS3.0, HTML, CSS tool, Dreamweaver editor, worked on Blackboard & WebCT LMS

Confidential

Developer

Responsibilities:

• Being a Subject Matter Expert, participate in the Application up-gradation analysis.
• Develop and maintains work plans, estimates, and schedules for day to day activities.
• Analyze source systems and participate in design calls
• Effort estimation for RFCs
• Peer review/code reviews
• Unit testing and creation of Unit test documents.
• Working out a solution in case of complex templates/modules.
• Helping team members with all tool related questions.
• Communicate with business users and partners.
• Involves in Work effort forecasting, tracking and managing progress, scope and hours against project work plans.
• Develop new components & Templates or modify the existing ones.
• Involved in resolving Technical Issues that require analyzing the code base to locate the root cause of the problem, preparing the Impact Analysis document proposing the changes that would be required to the code.
• Status reporting and onshore calls
• Knowledge transfer sessions at team level.
• Involved in estimating effort and time required for monthly enhancements activities

Technologies: Flash CS3.0, HTML, CSS tool, Dreamweaver editor, worked on Blackboard & WebCT LMS