SUMMARY

• Around 8 years of IT experience in analysis, design, development, implementation and testing. With over 5 years of experience in customization, administration, Development and support in Salesforce platform and 2.5 years of expertise as Java Developer.
• Ability to setup, customize and deploy to salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visualforce, S - controls, custom reports and train sales users.
• Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Proficient in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility and ETL Tool Informatica (power centre).
• Designed and developed workflow rules, validation rules, Approval Processes and customizations within Salesforce.com.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Created, modified and tested business process rules (workflows) train users and Level1 administrators in sales and marketing department.
• Involved in development and testing of oracle back-end objects like database triggers, stored procedures.
• Experienced in Tuning SQL Statements and Procedures for enhancing the load performance in various schemas across databases.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.
• Experience in Agile development and waterfall method of development.

TECHNICAL SKILLS

Database: Oracle 8i/9i/10g, SQL Server and MySQL.

Query Tools: SQL Developer, TOAD, SQL*PLUS, SOQL

Programming Languages: C, C++, Apex, Java, C#

Web Technologies: XML, HTML, CSS, JavaScript, SOAP, WSDL and Web Services.

Salesforce.com: Apex, Visual force, S-Controls, SOQL, SOSL

Operating Systems: Windows 98/NT/2000/XP, LINUX and UNIX.

GUI: Salesforce, Oracle Developer - Forms 6i/9i/10g and Reports

Other Tools: JDK,JDBC,J2EE,Servlets,JSP,EJB

PROFESSIONAL EXPERIENCE

Confidential, Saint Paul, MN

SFDC Administrator/Developer

Responsibilities:

• Worked with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Created Time Based Workflow Rules, Case Assignment Rules, Escalation rules, Validation Rules and configured Email2Case,Reports,Dashboards
• Created Sandboxes Plan and Requirement for the Project. Deployed Configuration from Sandbox Production and Code through Force.com IDE, Snapshot, Force.com Migration Tool and Change sets.
• Worked on custom page using Visualforce page, Javascript, CSS to capture users comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Created Custom Article Display Templates using Visualforce page, Apex Classes with Custom Controllers for different article types.
• Worked extensively on APEX Triggers to fulfill various business requirements.
• Developed Logic to capture and store feedback by users on Articles.
• Involved in developing of the Article history tracking and Article review features for the knowledge articles.
• Created and deployed various components supporting the Salesforce knowledge module like article types, workflow knowledge actions, Knowledge article creation from cases, knowledge article related list on cases and knowledge article validation fields.
• Configured and maintained field visibility permissions on the article display templates for internal, partner, customer and public knowledge base portals.
• Worked on Post-Production Service Desk Tickets for Support and Sales Projects.
• Gave profile permissions and knowledge user licenses for all the users and support specific profiles.
• Developed Logic to pass thesearchqueriesfrom theSalesforce to Google Search Appliance and render the results in anI-frameinvisualforcepage.
• Developed a APEX Batch class to bulk attach the converted articles to case based on the case-solution association.
• Cleansed the Data from the Data Extracts Received from Different Spoke Systems and worked extensively on Data Conversion Loading from CRMOD to Salesforce Using ETL Tool Informatica and Apex Data Loader.
• Customized client portal with a Visualforce page and Incorporated Federated Search through Google Search Appliances.
• Designed Profile Security Matrix for Components and Tabs in the Customer Portal.

Environment: SaleForce.com platform, JavaScript, HTML, Apex, CSS,AJAX,Visual Force, Apex Explorer, SOQL, Triggers, Snapshot, Apex Data Loader, Migration Tool, InformaticaOnDemand, Custom Objects, Custom Tabs, Workflow and Approvals and Eclipse 3.4.

Confidential, Troy, MI

SFDC Administrator/Developer

Responsibilities:

• Well versed in migrating CRM and PRM applications for large enterprise customers.
• Proficiency in customization of objects, fields, tabs, page layouts, users, profiles, roles.
• Worked with various salesforce.com objects like Partner Accounts and Customer Accounts, Contacts, Partner Users.
• Worked intensely on custom objects, triggers and workflows, Approval Processes, email Templates, visibility sharing settings.
• Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Worked Immensely on Opportunity Line Items, Price books and their relationships.
• Designed logic for automatic account search on Opportunity.
• Designed Complex visualforce page to display the products according to the business requirement.
• Involved in migrating data from Salesforce to Salesforce between different organizations through data massaging.
• Worked on custom styling to enhance the User Interface of Visualforce pages.
• Migrated data between various Saleforce.com environments/organizations using Apex Data Loader and also through Command Line data loader.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Deployed code using Force.com IDE, Migration Tool
• Designed and built custom applications using Force.com IDE and Visualforce pages.

Environment: SaleForce.com platform, Big Machines, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Migration Tool, Dupe Blocker, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 3.4.

Confidential, Arlington, VA

SFDC Administrator/Developer

Responsibilities:

• Worked with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Created Time Based Workflow Rules, Case Assignment Rules, Escalation rules, Validation Rules and configured Email2Case,Reports,Dashboards
• Created Sandboxes Plan and Requirement for the Project. Deployed Configuration from Sandbox Production and Code through Force.com IDE, Snapshot, Force.com Migration Tool and Change sets.
• Worked on Service Cloud Project Knowledge Base.
• Implemented and Configured Custom Single Sign-on(SSO).
• Worked on Integrating Oracle 11i Customer Data Hub with Salesforce Accounts and Contacts.
• Worked on custom page using Visualforce page, Javascript, CSS to capture users comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Created Custom Article Display Templates using Visualforce page, Apex Classes with Custom Controllers for different article types.
• Worked extensively on APEX Triggers to fulfill various business requirements.
• Developed Logic to capture and store feedback by users on Articles.
• Involved in developing of the Article history tracking and Article review features for the knowledge articles.
• Configured and Deployed Salesforce Knowledge module to the support Module of 2,000 users.
• Created and deployed various components supporting the Salesforce knowledge module like article types, workflow knowledge actions, Knowledge article creation from cases, knowledge article related list on cases and knowledge article validation fields.
• Configured and maintained field visibility permissions on the article display templates for internal, partner, customer and public knowledge base portals.
• Worked on Post-Production Service Desk Tickets for Support and Sales Projects.
• Gave profile permissions and knowledge user licenses for all the users and support specific profiles.
• Developed Logic to pass thesearchqueriesfrom theSalesforce to Google Search Appliance and render the results in anI-frameinvisualforcepage.
• Developed a APEX Batch class to bulk attach the converted articles to case based on the case-solution association.
• Cleansed the Data from the Data Extracts Received from Different Spoke Systems and worked extensively on Data Conversion Loading from CRMOD to Salesforce Using ETL Tool Informatica and Apex Data Loader.
• Migrated the legacy solutions to knowledge base by exporting solutions using Solutions to Knowledge tool(S2K) and loaded the articles by article type using standard Salesforce Import article.
• Customized client portal with a Visualforce page and Incorporated Federated Search through Google Search Appliances.
• Designed Profile Security Matrix for Components and Tabs in the Customer Portal.
• Assigned 50K users to various Profiles using Apex Data Loader.

Environment: SaleForce.com platform, JavaScript, HTML, Apex, CSS,AJAX,Visual Force, Apex Explorer, SOQL, Triggers, Snapshot, Apex Data Loader, Migration Tool, InformaticaOnDemand, Custom Objects, Custom Tabs, Workflow and Approvals and Eclipse 3.4.

Confidential, Phoenix, AZ

SFDC Administrator/Developer

Responsibilities:

• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rules, upgrade installation.
• Worked extensively on integration approaches to support the processes developed in NetApp internal Projects (Everest and OnRamp) with Fusion as middleware and Siebel & R12 as boundary systems.
• Proficiency in customization of objects, fields, tabs, page layouts, users, profiles, roles and also Worked extensively on Sharing Rules, Security Controls.
• Worked with various salesforce.com objects like Partner Accounts and Customer Accounts, Contacts, Partner Users.
• Worked to reduce complexity and potential SFDC rework associated with the launch of Project Everest, which is to replace Siebel’s Q2O process.
• Worked on Scheduling Apex batch jobs and mass transferred data from Import wizard, and data migration using Apex data loader and Excel Connector.
• Developed Functional and Technical Documentation based on the Functional Specs received from Business Analysts.
• Expertise on Microsoft tools like Excel VLOOKUP, Power point and Visio.
• Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Developed and publish Web Services in SFDC for external systems to integrate with Salesforce Consuming third party web services.
• Fusion acted as the middleware to support data flow between SFDC, Siebel, R12, MDM systems.
• Created Reports, Dashboards and Analytical Snapshots on need basis and mapped them against the data model of Siebel 7.0/R12
• Configured SAML settings for enabling SFDC users to login through SSO.
• Designed and Developed User and User role hierarchy Integration for Create, Edit and Delete Operations.
• Designing and Developing custom User Interfaces using Javascript, Visualforce and Apex
• Integrated with On-Ramp (Siebel Systems) and Everest (Oracle R12 Systems).
• Worked in parallel with the On-Ramp project to ensure design consistency between projects, Minimizing impact on other environments.
• Created Validation Rules, workflow rules and defined Outbound Messages, time triggered tasks, email alerts, filed updates to implement business logic.
• Providing assistance to other groups in consuming web services published on salesforce.com platform.
• Deployed Components using different tools like ant, Eclipse and Snapshot Appexchange.
• Developing custom user interfaces according to requirement using Visualforce and Apex
• Primary support for CRM systems developed on Salesforce.com platform.
• Worked in Production Support track for a month to support the application after the release.

Environment: SaleForce.com platform, Seibel CRM, Fusion Middleware, Oracle IDM, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, Triggers, Apex Data Loader, Migration Tool, Custom Objects, Custom Tabs, Webservices, Workflow and Approvals and Eclipse 3.4.

Confidential, CA

SFDC Administrator/Developer

Responsibilities:

• Well versed in migrating CRM and PRM applications for large enterprise customers.
• Proficiency in customization of objects, fields, tabs, page layouts, users, profiles, roles.
• Worked with various salesforce.com objects like Partner Accounts and Customer Accounts, Contacts, Partner Users.
• Worked intensely on custom objects, triggers and workflows, Approval Processes, email Templates, visibility sharing settings.
• Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Worked Immensely on Opportunity Line Items, Price books and their relationships.
• Designed logic for automatic account search on Opportunity.
• Designed Complex visualforce page to display the products according to the business requirement.
• Involved in migrating data from Salesforce to Salesforce between different organizations through data massaging.
• Worked on custom styling to enhance the User Interface of Visualforce pages.
• Migrated data between various Saleforce.com environments/organizations using Apex Data Loader and also through Command Line data loader.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Performed onsite Production support for Quoting Tools like Big Machines.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Deployed code using Force.com IDE, Migration Tool
• Designed and built custom applications using Force.com IDE and Visualforce pages.

Environment: SaleForce.com platform, Big Machines, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Migration Tool, Dupe Blocker, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 3.4.

Confidential, Chicago, IL

J2EE Developer

Responsibilities:

• Developed use cases, drawn sequence diagrams and class diagrams of the application.
• Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.
• Involved in development of the server side business logic for Input and output reports.
• Development of database calls using prepared and callable statements of JDBC API.
• Involved in database objects development (stored procedures and views) and tuning of procedures.
• Involved in developing DAO’s.
• Involved in unit testing.
• Prepared Ant builds scripts, deployments, integrations and configuration management of the entire application modules.
• Involved in developing Jsp’s.
• Involved in development of the server side business logic using Action Classes, Action Forms, Helper classes and DAO access layer classes.
• Involved in development of data access layer, which are java classes to encapsulate all database specific calls using JDBC API.
• Various J2EE design patterns are used for application development.
• Involved in XML developing.
• Used XML parsers for to parse the data.
• Used XML for deployment descriptor purpose.
• Involved in user interface design and development using Struts tags, JSP, HTML, and DHTML.
• Developed Session, Entity and Message Driven EJBs for the business logic implementation, persistence and asynchronous messaging.
• Involved in the front end validation by using JavaScript and Ajax.
• Involved in writing ANT script for application deployment.

Environment: Java, Java Servlets, JSP, JDBC, Struts Framework, Ajax, JavaScript, HTML, DHTML, ANT, Apache Tomcat 4.1, Web Sphere 5.x,WSAD, Oracle 9i, Rational Clear Case, Mercury Test Director.

Confidential, Mankato, MN

J2EE Developer

Responsibilities:

• Written XML DocumentTypeDefinition (DTD) to get data from GPSIS in specific format.
• Modified current database design to accommodate required changes.
• Design/Develop personal measure module in IBSC to manage individual client’s personal measures.
• Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.
• Integrate module in current application and test in various environments like Test, Pre-Production, and Production.
• Add measure information popup to the current scorecard JSP.
• Created DIV layer in the JSP which consists of all measure details.
• Written JavaScript functions to show/hide/print popup.
• Modified existing CSS files to meet GPSIS display and print standards.
• Add job share feature to IBSC.
• Switch from own SQL/JDBC Mappers (Relational mapping) to Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.
• Used AJAX (Asynchronous JavaScript + XML) methodology to enhance current user hierarchy display.
• Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application.
• Used Subversion to implement version control System.
• Carry out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java 1.4, J2EE, JEE, JSP, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, AJAX, Lotus Notes, Windows XP, Novell Networks, Textpad, Microsoft Office 2003.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Assisted in developing technical specifications to meet business requirements.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Tested the codes developed application.
• Prepared Test Cases to test the functionality of the requirements implemented.
• Involved in the Technical Documentation.
• Involved in creating tables, stored procedures in SQL for data manipulation and retrieval using SQL SERVER 2000, Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle9i.

Environment: Javascripts, HTML, JSP, Servlets, SQL, PL/SQL, Triggers, Oracle9i.