Application Developer Resume Pennsylvania, PA - Hire IT People

SUMMARY

Over 5 years PRPC experience as Sr. System Architect, with a total of more TEMPthan 6 years of project experience in full life cycle system development involving design, development, testing, documentation, implementation & maintenance
Experience in developing applications using PEGA RUP methodology and involved in various phases including inception to transition
Experience working on PRPC versions v5.3, v5.5, v6.2 and v7.1
Expert in Pega CTI/IVR and Contact center solution with Avaya (TSAPI/JTAPI) and NICE integration
Working noledge of Smart Dispute Framework v4.1 and v5.4 SP2
Sound noledge on all features of PRPC Rule Resolution, Release Management Procedures and Version Control
Experience in Development and Production Support phases of PRPC project
Experience developing Technical rules (activities, functions, library, models), Connector rules (SQL, HTTP, Java), Service rules (SOAP, Java, JMS, MQ, File), Decision and Declarative Rules (Decision Tree, Decision Table, Declare Expressions, Constraints, When), Process Flow and User Interfaces (Harness & Section)
Experience using PRPC performance and debugging tools (tracer, clipboard, PAL, DBTrace, SMA)
Knowledge of Pega PRPC installation, process modeling, external system integration (using accelerators) and deployment
Excellent team player, good interpersonal skills with solid team leading capabilities, logical and analytical approach
Reputation for taking teh initiative and seeking a task through to completion
Ability to learn new technologies and master things independently

TECHNICAL SKILLS

Languages: Pega PRPC v5.x, v6.1, v7.2, Java, JSP, Java Script, AJAX, XML, Shell Script (KSH).

Databases: Oracle, MS SQL, MySQL, DB2.

Web Server: Web Sphere 6.1, Web Sphere 7.0, Tomcat.

Tools: PuTTY, SOAPUI, Fiddler, Avaya One - X, Wireshark, WS FTP, Toad for Oracle, QMF for Windows, WinSCP, HP Quality Center

PROFESSIONAL EXPERIENCE

Application Developer

Confidential, Pennsylvania, PA

Responsibilities:

Support Pilot and Pre-pilot especially around CTI/IVR and Customer 360 Claims use cases; provided solutions, suggestions, and any possible workaround.
Worked with teh Pega engagement to achieve quicker and appropriate resolution for teh CTI/IVR related issues and enhancements.
Worked along with Highmark CCS (Contact Center Solution) team, Pega CoE (Center of Excellence), Pega Engineering and Avaya CM (Communication Manager) team in resolution of CTI/IVR issues.
Worked on resolution for major issues with Call state synchronization, Agent state synchronization, multiple screen pop, CSTA errors from Avaya, Terminal connection and Post condition for consult issues originating from Avaya.
Worked on enhancements related to DTMF (Dual Tone - Multi Frequency) and enhancements for integration with NICE interaction recording tool.
Involved with teh enhancements for screen-pop performance and application level SSO cookie setting needed for reading teh call data from voice services.
Involved with teh release team to support any CTI/IVR related issues during implementations and support any hot fix installations related to CTI/IVR.
Worked with business and testing teams in testing CTI/IVR related custom fixes or Pega hot fix.
Design technical document for teh Customer 360 Claims use case and worked along with other developer towards development and unit test.
Successfully integrated with other teams for seamless collaboration and demonstrated integrity, credibility and congruency needed for achieving effective participation of different teams.

Sr. System Architect

Confidential, O’Fallon, MO, USA

Responsibilities:

Identify teh issue and coordinate with CSR/Customer Support Team to understand teh reported incident/service request ticket.
Update and accordingly route teh issues found in reported Production Defects tickets.
Modify and re-develop existing rules to resolve teh issue and increase efficiency of teh applications.
Preparing development test cases as per teh Pega/PRPC suggested approach.
Update teh tickets with changes, provide teh details of solution and route teh ticket.

Sr. Software Engineer

Confidential

Responsibilities:

Gathered and studied client’s project requirements for Rules and Process flow.
Designed Class Structure, Activities, Service Levels, Decision Maps, Decision Trees, UI properties, Harness Rules, Layout and Sections.
Development of teh application based on teh design.
Developed Rule-Connect and Rule-Service components for integration and validation.
Involved as halp in preparing development test cases as per teh Pega/PRPC suggested approach.
Unit testing of teh modules.

We provide IT Staff Augmentation Services!

Application Developer Resume

Pennsylvania, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship