Worked with PacBell for T1/PRI along with DID block service
Support and consult key customer such as AT&T Telepresence
Troubleshoot SIP call setup monitor active Telepresence calls with CTI
Support and consult key customer Apple UC deployment.
Troubleshoot audio/video quality issues.
UC SME to centralize dial plan
Architect in UC Assurance and Monitoring dev team. Work with cross-functional product marketing, engineering leads to define and implement product features. Various Tech-Talks to transfer of knowledge.
Designed and implemented Confidential CallManager cluster real-time performance and fault monitoring tool, framework (RTMT). Multi-tiered Linux application with Web (XML/HTTP) front end, Tomcat/servlet). North bound REST API.
Team lead on voice quality troubleshooting tool (iRec) for secured SRTP calls.
CiscoView, GUI device management tool
Confidential, Sunnyvale, CA
Interactive Voice Response System.
Designed and implemented multi-threaded NT IVR application capable of communicating with VoiceTek IVR server, work-flow, playing/recording messages, outgoing/incoming calls. ActiveX/COM server interface to enable VB/Java Scripting.
Designed and implemented Browser based Network Management tool.
3-tiered application with NT IIS, MS-SQL server, ActiveX enabled browser. NT Service based engine monitoring VPN network activities with SNMP and RMON, communicates with back-end SQL server via ODBC.
IIS uses Active Server Page (ASP) and ISAPI communicates with Web front-end.