SUMMARY;

• Relevant IT experience of 3+ years working in a corporate, technical role
• Experience dealing with Business Users conducting Product/Customer Support
• Demonstrated proficiency in troubleshooting, root - cause analysis, application design, and implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc

TECHNICAL SKILLS:

Strong knowledge of Java

Strong knowledge of SQL Server

Working knowledge of J2EE, Spring MVC

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Java & SQL Server based applications’ installation, configuration and administration
• Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
• Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
• Apply code and operation break fixes and other proactive maintenance activities
• Support code deployments & configuration changes to production and non - production systems, following established Change Management practices
• Assist with Ops Support coverage by participating in on-call rotation and off-hours support