Senior Developer Resume
Houston, TexaS
SUMMARY
- 7 years of experience with ServiceNow implementation, administration, development and integrations.
- Experience in ServiceNow, JavaScript, Ajax, HTML 5, CSS 3, Angular JS, Jelly.
- Implementation experience of Incident, Change, Problem, Knowledge management, Service Catalog, Release Management and Event Management.
- Integration experience with workday, AWS, First Advantage, Splunk, Smarts Incharge and other applications.
- Worked and lead development of custom and scoped applications from scratch to create custom solutions for customers.
- Worked on requirements to extract data from different tables and create excel files from it and then transfer to SFTP locations through mid - server.
- Knowledge to Setup SSO, multi-factor authentication for instance.
- Experience of setting up service portal, create simple portal pages and widgets using angular JS.
- Have working knowledge of Discovery, Orchestration activities, integration Hub, flow designer, setting up mid server, vulnerability management and Domain Separation.
- Administration experience involving working on monitoring the performance of the instance by doing performance check activities and debugging techniques. Experience of managing real time critical issues on production (such as performance issue) by sending out outage notifications, doing root cause analysis of the issues, working with different teams and HI portal to resolve the issue.
- Handled Go live activities, Instance upgrades and deployed applications on production.
- Knowledge and experience on doing testing by using Automated Test Framework.
- Worked on system upgrades from Eureka to Geneva, Helsinki to London, Kingston to Madrid.
TECHNICAL SKILLS
Service Now: ITIL Process (Change Management, Incident Management, Problem Management), Service Catalog, Integration with Third Party Tools, Configuration Management, Reporting, Discovery and Integrations, Client Side and Server-Side Scripting, Client & Server API's, Release Management, Event Management, Vulnerability Management, Scoped Application Architecture, Domain Separation, Flow Designer, ATF, Integration Hub, Debugging Tools, Service Portal.
Languages: Java, C,C++, PL/SQL, Shell Scripting, JavaScript, Angular JS, HTML5, CSS
Software Methodologies: SDLC, Waterfall, Agile Methodologies
Databases: Oracle 9i, Oracle 10g/11g, MySQL
PROFESSIONAL EXPERIENCE
Confidential, Houston, Texas
Senior Developer
Responsibilities:
- Implemented Incident, change, problem, release management modules, Service Portal, LDAP and SSO.
- Integrated other systems with service-now using rest and soap to create/update incident, service requests.
- Analysed the applications such as whole service catalog with present in the old instance and then worked on the plan to migrate them to new instance by creating any new tables/fields required in new instance and modifying the scripts according to the architecture of the new instance.
- Implemented CMDB and Imported CMDB data from customised tables from old instance to OOB tables in new instance using transform maps or scripts.
- Migrated data such as user group membership, knowledge articles, dashboards and Reports from old instance to new instance using scripting logics.
- Provided production support after go live to fix defects and enhancements pertaining to different applications in service-now.
- Created test cases using ATF to perform the testing of the developed stories.
- Worked with clients to discuss the architecture of applications and helped them create stories for it.
- Handled instance Go-Live by working with all the integrations teams over a call and doing testing and troubleshooting any issues encountered.
- Worked on setting up Service portal using OOB widgets.
Confidential
Senior Developer
Responsibilities:
- Worked with client to analyse requirements for integrating systems with service-now, have lead and worked on integrations of custom applications with First Advantage, clearpass and workday, SFTP.
- Lead and worked on the development of scoped applications from scratch.
- Responsible for creating scoped application table architecture, security model, forms, record producers, workflows, email notifications, UI Actions, client scripts, service portal widgets and pages, scripted rest services, rest messages, scheduled jobs.
- Experience of working on a domain separated instance.
- Worked on integration to imports records from SQL table using scheduled job which was updated using control M jobs.
- Created custom Scripted Rest APIs to use the JSONs push from other integrations systems such as FADV to service-now.
- Created custom macros and widgets with functionality such inputting multiple inputs from a user on the form.
- Organized and delivered knowledge transition sessions about the various applications in the project to the business and teams using that application.
- Created custom applications extending HR module.
Confidential
Service Now Developer
Responsibilities:
- Technical implementation of various Service Now modules such as Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog in Helsinki and Istanbul.
- Developed and Configured Business rules, UI policies, Client Scripts, Catalog Client scripts and Scheduled Jobs.
- Designed many e-mail templates by using HTML and jelly Scripting and used them in notifications.
- Gathering the requirements from the developers and raised Change Request for different SDLC environment by following SLA.
- Developed the administrative UI using AngularJS, JSON.
- Implemented ServiceNow ITOM/ITSM applications using ITIL V3 services best practice processes, methods, testing.
- Pre-and Post-installation consultant to define and implement industry ITIL best practice for the ServiceNow ITSM Platform.
- Deployed the developed code to Stage/QA/Production instances using Update Sets in Service Now Helsinki.
- Managed data with in Tables, the CMDB, Import Sets and Update Sets.
- Involved in daily and weekly meetings with client on work progress and discussion on upcoming work.
- Developing/Customizing System Properties - UI, CSS, System, Email, Security, Users and Groups.
- Complete documentation of implemented work according to internal standards and procedures of the company.
Confidential
ServiceNow Developer
Responsibilities:
- Analyse and work on implementation of new requirements. It involved working on requirements from scratch and doing enhancements.
- Created new applications and modules from scratch, from creating new table and its fields to writing the code for the logic.
- Hands on experience on form designing, security model(creating roles and granting access to users and groups), ACLs, UI actions, UI pages, UI policies, Workflows, events, notifications, Inbound Actions, client scripts business rules, emails, UI macros, scheduled jobs, script includes, import sets, data sources, transform maps content pages, activate plugins such as Contextual Security.
- Have worked on testing and monitoring upgrade and components while upgrading a lower instance to new version lower instance and then make changes to avoid/fix the issues.
- Hands on experience on debugging tools and performance testing of the instance.
- Worked on production support handled critical incidents reported in production by going on call with HI portal or teams and sending outage notification whenever required.
- Worked with End Users directly in case of issues where they are not able to access servicenow from their systems, connected with them over calls and troubleshoot the issues in their systems.
- Was involved in System upgrades Eureka to Geneva activities which required testing all applications and to identify the components which may break due to upgrade.
- Actively worked with Hi Portal on different issues which may have come due to the OOB components and resolved them.
- Used Web Developer and IE developer tools for debugging and browser compatibility.
- Worked on Software implementation teams interacted with senior engineers and architects for conveying the progress of project.
- Created custom UI pages using Jelly scripting.