PROFESSIONAL SUMMARY:

• Experienced IT professional wif a diverse background in software and application development, systems analysis and design, and project management and planning.
• Experienced in leading/managing IT Projects and development teams, gathering and documenting requirements, technical solution design, and interfacing wif business partners/clients.

TECHNICAL SKILLS:

• UNIX
• Linux
• Windows
• Oracle
• PL/SQL
• SQL
• Unix Shell Scripting
• COBOL
• C
• C++
• HTML
• CSS
• XML
• Order Management System
• JIRA
• Rally
• TOAD
• Amdocs
• Billing
• SOA
• HP ALM

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Software Engineer

Responsibilities:

• Provided development support in investigating and resolving issues wif nightly batch processes in Production and designed, documented and performed code changes for enhancements to the Publishing, Billing/Invoicing and Sales systems using COBOL, UNIX shell scripts, and Oracle SQL and PL/SQL scripts.

Confidential, Frisco, TX

Systems Analyst

Responsibilities:

• Subject Matter Expert (SME)/Lead Analyst for the BSS/OSS team in support of User Account Management and On - Call Scheduling systems.
• Interfaced wif users to gather feedback on BSS/OSS tools, investigate and resolve application errors, and lead requirements gathering for new enhancements.

Confidential, Monroe, LA

Application Developer

Responsibilities:

• Designed, documented, and performed code changes in COBOL, C, UNIX shell scripts and SQL to generate an XML file new Collections process interface between Centurylink’s Amdocs and CRIS Billing systems to notify the CRIS system when a customer wif non-CRIS billed products/services (POTS, VOIP) had those services disconnected.

Confidential, Plano, TX

Production Support Analyst

Responsibilities:

• Investigated and resolved errors in the Order Management System (ordering tree logic, stacked orders, stuck orders, malformed XML and data mismatches) via data manipulation, SQL scripting, or XML reformatting.
• Developed Methods and Procedures (M&P’s) to for use in resolving common errors and provide for new team members.

Confidential, Richardson, TX

Sr. Business Analyst

Responsibilities:

• Lead the gathering and documenting of business requirements (BRD) for enhancements to MetroPCS’ Billing and Provisioning systems.
• Drafted detailed product requirements for Web and Mobile applications and API’s.
• Monitored and tracked project progress to provide weekly status reports.

Confidential, Wood Dale, IL

Application Support Developer

Responsibilities:

• Provided production support for investigation and resolution of customer incidents in Amdocs’ java-based OMS (Order Management System) and CES (Customer Experience System).
• Investigated issue cases opened in Remedy, coordinated wif 3rd Party Vendors, IT teams, and business partners to determine the root cause and resolve the issues.
• Create/run SQL or PL/SQL scripts to correct data issues and maintain documentation of the work performed to build a noledge base of issues and resolution steps.

Confidential, Monroe, LA

Application Support Developer

Responsibilities:

• Supported the Customer Service (CSM) and OMS (Order Management) applications on the Ensemble Billing System by performing code changes in C/C++ programs or creating SQL or PL/SQL scripts to resolve issues caused by application/program errors or missing or incorrect information in the Oracle DB.

Confidential, Bothell, WA

Systems Analyst

Responsibilities:

• Technical resource person/Subject Matter Expert (SME) for IT and lead the gathering and documenting of business requirements and creation of functional specification documents (FSD) for technical solutions.
• Performed functional analysis and prototyping of new ideas/designs to meet requirements, create user stories, use cases and create architecture diagrams to build the end-to-end solution.
• Analyzed the user and software requirements and communicated as required wif the customer team.

Confidential, Richardson, TX

Sr. Business Analyst

Responsibilities:

• Lead requirements gathering sessions between MetroPCS application teams and external vendors to document business requirements and use cases for enhancements to e-Commerce and Web Payment application systems.
• Created end-to-end UML flow charts, process flows, and sequence diagrams, and developed detailed product requirements for API’s used in by Web and Mobile applications.
• Reviewed WDSL’s in Service Oriented Architecture (SOA) layer to identify gaps/errors wifin the SOA services and system integration points.

Confidential, Dallas, TX

Project Coordinator

Responsibilities:

• Elicited and documented business requirements, created and executed project work plans, and maintained project management documentation (Project Charters, Project Plans, Project Status and Financial Summary Reports).
• Secured IT resources to perform project tasks, which included hardware/software procurement, installation and procurement and code/programming changes to applications written in Java, HTML and C and running in a web environment.
• Recorded and tracked the status of program/process defects wifin JIRA.

Confidential, Plano, TX

LMS Administrator

Responsibilities:

• Coordinated all aspects of the quality assurance process to ensure the user and course data from the old LMS system was transferred into the new LMS system correctly.
• Handled resolution of user issues (Invalid Login, password resets, Missing course information, etc.).
• Monitored content usage to identify the most attempted/completed courses and their relevance in looking for ways to improve the quality of content.

Confidential, Dallas, TX

Solution Manager

Responsibilities:

• Met wif business customers to determine the company learning solution needs, provided solution recommendations to meet those needs.
• Managed the LMS solution implementation and customer onboarding, including service level agreements, monitoring of production updates/enhancements and bug fixes.
• Provided customer on the configuration and administration of the LMS system, including the addition/deletion of course materials and the creation/deletion of user accounts.
• Provided production support services to business customers to troubleshoot LMS errors.