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Salesforce Consultant Resume

SUMMARY:

  • Experienced and accomplished professional seeking to leverage his extensive background in implementation projects to deliver world - class IT and Business projects. Results-oriented, highly motivated
  • Consultant with a proven record of delivering technology and business projects in a fast-paced environment with exceptional results. Expertly skilled at hands-on problem-solving and strategic thinking, with an acute attention to detail.
  • TEMPEffectively manages project teams throughout the entire project lifecycle, drives accountability in all levels of the organization and resolves conflict by collaboratively building consensus.

TECHNICAL SKILLS:

Platforms: Windows, IOS, Mac, iOS

Cloud Software: Citrix, Salesforce

Basic Knowledge of Programming Languages: Visual Basic, HTML, SQL, R (statistics program)

Technical Tools: MS Project, MS Visio, SharePoint, SAP, Oracle Knowledge Management, InQuira, IBM WebSphere, Liferay Portal, Jenkins, LiquiBase, SharePoint, Subversion, HP Quality Center, Apache Tom Cat Server, FTP, HP WebSphere MQ (Queue Manager), Jira ticket system, Toad, Benthic, SQL Plus, SQL Developer, Dataloader, Conga, DreamFactory, Okta.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Consultant

Responsibilities:

  • Involved in Salesforce.com application setup activities and customize the objects to match the functional needs of the project.
  • Provided user documentation and to the end user.
  • Talked to the cross-functional teams and show them the new functionality of the product and the advantages and issues dat clients face on daily basis.
  • Managed multiple projects and the hours to deliver on time and accurately as planned.
  • Took ownership of the project from project kick off to go live.
  • Performed data migration using data loader.
  • Used Data Loader for Insert, Update, Delete, bulk import and export of data from Salesforce.com objects. Used the data to read, extract and load data from the Comma Separated Values (CSV) files.
  • Responsible for all the activities and configuration related to data migration and data loader, uploading data into CSV files into salesforce.com and checking for correctness for data.
  • Assisted with data migration using Apex Data Loader.
  • Performed database de-duping and clean up procedures and data migration from the legacy systems using import wizard and Data Loader.
  • Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.
  • Implicated in mapping the fields into current reporting system and Salesforce using Data Loader.
  • Set up new organization, set up new users, set up new security profiles and field level security, set up org wide defaults.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked with picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to the custom objects.
  • Worked with dream factory to pull out data dictionary.
  • Used Conga to print the PDF outputs and built out custom queries.
  • Created workflows and define related tasks, time triggered tasks, email alerts, field updates to logic.
  • Developed custom reports, metrics and dashboards as per given request.
  • Created approval process based on client’s requirements.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components and custom reports.
  • Set up visibility securities like roles, profiles, field level security.
  • Set up accounts in Sandbox and Production fresh environment.
  • Involved in the requirements gathering.
  • Collaborated with Sales team in the project kick off meeting to go over the statement of work and to confirm everything was included as necessary.
  • Configured the requirements for the clients using the agile methodology.
  • Demoed the requirements to the client and provide testing during phases.
  • Moved the sandbox to the production environment.
  • Involved in Salesforce.com application setup activities and customize the objects to match the functional needs of the project.
  • Data migration using data loader.
  • Created custom objects and created relationships.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked with picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to the custom objects.
  • Worked with dream factory to pull out data dictionary.
  • Used Conga to print the PDF outputs and build out custom queries.
  • Created workflows and define related tasks, time triggered tasks, email alerts, field updates to logic.
  • Developed custom reports and dashboards as per given request.
  • Designed custom HTML email templates and change company logos.
  • Involved in Salesforce.com application setup activities and customize the objects to match the functional needs of the project.
  • Data migration using data loader.
  • Set up Dubai as the pilot to drive the configuration.
  • Configured the Business Resiliency and Essential Business Activities configuration.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked with picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to the custom objects.

Confidential

Technical Architect Consultant

Responsibilities:

  • Performed daily deployments using technologies: Subversion for code repo, Jenkins to build and deploy the code, Artifactory to save the artifacts (war files) and SQL to update and insert database records and apply DBCRs, Sqlplus to load data to schemas.
  • Led the Onshore and Offshore Tech Arch team of 8 and do daily calls to discuss open defects with Dev. team and daily progress.
  • Responded to and close issues identified during Builds. Work with development team.
  • Created and maintain documentation describing build and deployment procedures.
  • Identified and report on inconsistencies of development team not following documents procedures.
  • Identified improvements for standards, processes and tools.
  • Managed daily operational activities.
  • Enablement tool Admin.
  • Used HP Queue Manager to manage the queues and Liferay Portal to host the applications.
  • Managed own tasks to consistent on-time high-quality completion, and providing timely escalation when deadlines cannot be met
  • Ran weekly status reports with the whole team with the manager.
  • Implemented and sold work for the idea of running deployments on Liquibase with the approval of the management. Running scripts and properties files through Liquibase dat keeps tracks of the database scripts and changes the values automatically through Artifactory through one file.
  • Reviewed and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements.
  • Managed team of 5 Tech Arch and did weekly DMCR (defects) meetings with the build team.
  • Reviewed and integrate the technical architecture requirements.
  • Responsible for packaging, building and executing builds scripts and data modeling tasks as needed to support enhancement team.
  • Managed and worked with WebSphere to deploy the apps. Used UNIX and Oracle to build the apps and to insert and delete records into the database.
  • Assisted with submissions of NCRBs (Network Connectivity Review Board Request) to the client. Filled out forms to submit it to the client to open up the interface ports for building and testing. Followed up on the status if they were implemented and telnet to confirm if the ports are opened up.
  • Provided input into final decisions regarding hardware, network products, system software and security.
  • Worked after hours to support GBS enhancement team with build requests and assisted with nightly status reports.
  • Implemented SharePoint through the whole global support project by replacing Jive for project communication and file sharing and access.
  • Ran and configured the Salesforce cloud implementation to meet the business process design and business requirements.
  • Used Data Loader for insert, Update, bulk import and export of data from Salesforce.com objects. Used the data to read, extract and load data from the Comma Separated Values (CSV) files.
  • Responsible for all the activities and configuration related to data migration and data loader, uploading data into CSV files into Salesforce.com and checking for correctness for data.
  • Assisted with data migration using Apex Data Loader.
  • Performed database de-duping and clean up procedures and data migration from the legacy systems using import wizard and Data Loader.
  • Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.
  • Implicated in mapping the fields into current reporting system and Salesforce using Data Loader.
  • Ran the CRP Design & Build sessions, and the Test and Deployment phases.
  • Performed Data Migration using V look-ups and Data Loader.
  • Set up new profiles and new users.
  • Created and set up Salesforce Profiles Security and visibility.
  • Ran CRPs (Customer Remote Pilot) sessions and discuss the issues and suggested alternatives.
  • Involved in Salesforce.com application setup activities and customize the objects to match the functional needs of the project.

Confidential, IL

Business & System Integration Sr. Analyst

Responsibilities:

  • Became a subject matter expert on Oracle Knowledge Management tool and customized it from the start according to the customer’s needs.
  • Managed a team of 7 people including offshore team in India.
  • Held daily scrum calls to discuss open defects and daily progress.
  • Ran CRPs (client remote pilot) for the client and discuss the defects and wat TEMPhas to be fixed for the sprints.
  • Researched Insurance related articles and created multiple insurance channels.
  • Created Use Cases and translate them to multiple languages, create usernames and passwords relating to the insurance industry.
  • Focused on configuration and replace E-Gain software with Oracle KM.
  • Worked with multiple technologies such as InQuira, Oracle KM.
  • Created user flow process for the use cases so customer ca have a reliable and clear understanding of the product.
  • Developed and configured the tool very user friendly so representatives and customers ‘can find the information easily with key words and other modifications.
  • Created a tutorial video for the product so customers and agents can watch it if they had any difficulties navigating the Oracle KM tool.
  • Worked on Unified Communication project where we have to reduce the call time each agent will spend with the customer.
  • Developed keywords using media website which will give us robust examples when looked for a specific keyword.
  • Created storyboards and proofread papers.
  • Did research on the Insurance use cases by using the online KM tool and social media websites.

Confidential, Chicago, IL

Web Developer Intern

Responsibilities:

  • Purchased company domains. Achieved goals by increasing revenue through improved search ability.
  • Bought domain names on Go Daddy and connected the domain names to the main website.
  • Used creative ways such as secure shell and FTP to upload the documents on the server to make things easier for the programmer and audience.
  • Created a new detail oriented website and numerous web pages; posted real estate listings. Substantially increased traffic.
  • Programmed in Java and HTML using word press.

Confidential, Skokie, IL

IT Specialist Volunteer

Responsibilities:

  • Responsible for updating systems with latest software.
  • Used ticketing system Jira to monitor tickets and resolve issues
  • Updated the software on all the computers after school.
  • Helped users to set up their school accounts and passwords.
  • Set up the equipment for the meetings and installed it.
  • Planned and coordinated the installation, testing, operation, troubleshooting and maintenance of hardware, software and desktop systems.
  • Provided technical support and assistance with software and systems for the students and faculty if any issued occurred.

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