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Software Developer Resume

Rochester, Ny


  • Quick learner of new technologies and concepts. Excellent written and oral communication skills. Experienced with creating, debugging, and maintaining code using multiple languages.
  • In C++ programmed AI to choose the optimal move based on game type and game state.
  • Four interactive game types were produced to work with the generic game solver algorithm.Blackjack
  • Networked game in Java with a GUI allowing account creation, chat, and multiple players.
  • Produced in a team environment with two others at RIT.
  • Focused on the game logic, such as deck manipulation and valid move constraints.XMage
  • Client - server application allowing multiple players to play the strategy card game Magic: The Gathering for free online.
  • Active contributor to this open-source application using Java for coding and Git for version control.


Languages: C#, C++, Java, JavaScript, PERL, Python, CSS, HTML, SQL, RegEx, XPath

Software: Visual Studio, Eclipse, NetBeans, Bitbucket, Git, Subversion, Active Directory, Office


Software Developer

Confidential . Rochester, NY.


  • Implemented new features, unit tested, integrated tested, and resolved bugs for software that provided monitoring and reporting d Confidential on customer’s cloud usage of AWS and Azure.
  • Utilized C# .NET 4.6 Framework, MVC ASP.NET, JavaScript, and SQL to accomplish the tasks within an Agile development environment.
  • Pushed other developers into taking unit testing seriously - went from 0 unit tests to over 3000 in the span of a year.


Confidential . Rochester, NY


  • Automated business procedures within NetSuite and WooCommerce through either server-side JavaScript or Python.
  • Standardized software development best practices within the company.
  • Generated web service requests through REST, SOAP, and XML, and parsed the responses with XPath.
  • Implemented custom scripts using various APIs such as NetSuite, Magento and eBay.

Help Desk Agent

Confidential, NY


  • Assisted Confidential and AARP employees with computer related issues through troubleshooting, system administration, and remote support.
  • Documented the steps performed on each call to resolve the issue through HP Service Manager's ticketing system and ITSM Remedy’s ticketing system.
  • Consistently received excellent scores according to quality assurance call reviews.

Quality Assurance



  • Provided quality assurance through automated regression testing for continuously changing telecommunications software in an Agile development environment.
  • Automated manual tasks through VBScripts and batch files.
  • Developed test cases for user stories assigned by Software Development and Project Management after obtaining requirements and expectations.
  • Through C# coding, SOAP, and WPF further developed in-house QA testing tools.

Customer Service Representative

Confidential, Rochester, NY


  • Assisted customers with questions, concerns, and problems regarding their services.
  • Performed technical troubleshooting, explained bills, followed policies, and educated customers to achieve first call resolution as often as possible.
  • Acknowledged for excellent customer service and technical skills according to customer surveys and supervisor reviews of calls.

Help Desk

Confidential, Rochester, NY


  • Worked in an IT Help Desk department to provide internal IT support.
  • Promptly responded to associates’ service tickets in a professional and friendly manner.
  • Followed up with associates on the resolutions to ensure their satisfaction.
  • Documented the steps taken to resolve the service tickets.
  • Installed, configured, troubleshooted and resolved problems with computer software, hardware, and network devices.
  • Utilized Active Directory and SMS for system administrative purposes.
  • Imaged, sysprepped, configured, and installed PCs.
  • Reorganized and provided more thorough documentation for much of the procedures needed to be followed by IT for imaging computers and installing software.
  • Decreased the time required for backing up and restoring associates' essential d Confidential by more than 50% through creating simple batch files.

Technical Support

Confidential, Rochester, NY


  • Provided technical support and customer service for TurboTax software in a call center environment.
  • Attentively listened to customer's problems, asked for clarification as needed, and assisted them to resolve their problems as efficiently and professionally as possible.
  • Accurately documented all calls in a tracking system.
  • Submitted detailed bug reports to software developers after extensive troubleshooting.

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