We provide IT Staff Augmentation Services!

Senior Systems Engineer / Crm Solutions Architect Resume

4.00/5 (Submit Your Rating)

Orlando, FL

SUMMARY

  • Twenty eight years of experience in teh software industry, played various individual contributor roles from junior developer to tech lead.
  • Involved in teh entire life cycle in software development from conception, initiation, analysis, design, coding, testing, implementation and sustainment.
  • Architected, designed and developed large scale applications using various technologies, object oriented methodologies and design patterns.

TECHNICAL SKILLS

LANGUAGES: C,C++, Visual C++, Perl, Java, R, Python.

DATABASES & TOOLS: Oracle 9i/10g/11g/12c, Informix 7.31/IDS10., MySQL, PostgreSQL, CORBA, Unix IPC and internals programming, Multi - threading, PERL, C shell, korn shell, bourne shell, bash, LEX, YACC, POSIX Threading, Installshield 5.1, Sybase, Oracle, Informix, SQL, PL/SQL, ESQL-C, Java 1.5, J2EE, EJB, CXF, JAXWS, XML, XSLT, XSD, VSS, CVS, TCP/IP (sockets and TLI) on UNIX and Windows, IBM-Websphere MQ, STL, insure, purify, gprof, aCC, gcc, clearcase, gSOAP, Rational Modeller, Maven, Andromeda. Siebel UCM 8.1, OEDQ 12c, Weblogic 11g, Adobe Campaign v7, Adobe Audience Manager, Adobe Analytics, .

METHODOLOGIES: SSAD, OOAD, UML, Design Patterns, Agile scrum

HARDWARE& OPERATING SYSTEMS: x86, Motorola 68020, IBM RISC 6000, S390 Mainframe, Sun E10k, HP 9000/800. SCO UNIX/Solaris2.6/Hpux/RHEL 5, Windows NT, MVS, OpenEdition Unix V2R7.

PROFESSIONAL EXPERIENCE

Confidential, Orlando FL

Senior Systems Engineer / CRM Solutions Architect

Responsibilities:

  • Analyzing and reviewing teh design of teh software, including solution, technical design and code reviews, review of technologies by 3rd party vendors and open source tools. Participated in various cross-team initiatives to implement code reviews, development standards.
  • Architecting solutions for CRM driven projects and enhancements affecting multiple enterprise systems and providing solution guidance to multiple teams.
  • Estimating level of effort for projects that range in duration from a few weeks to several months. Working with project managers to get stakeholder buy-in on solutions to business problems.
  • Engaging and coordinating with vendors on outsourced projects and offshore team, working closely with them to achieve task completion on schedule. Working with project managers to allocate appropriate resources based on skill level and ability of resource to ensure predictable delivery modules/projects.
  • Taking responsibility for project quality and timeliness, by working with QA and operational readiness teams to get to functional quality and reach KPI goals.
  • Mentoring new hires and junior developers, and providing noledge transfer.
  • Selecting and interviewing candidates for technical positions, and making recommendations in teh hiring process.
  • Major Technical Accomplishments
  • Lead teh development and implementation of teh Guest MDM for Darden’s restaurant brands, by consolidating Guest records from various input sources using identity matching in Siebel and OEDQ, extended Siebel out of teh box functionality using Siebel utilities and also programmed custom extensions by writing java plugins. Also providing data to day support of teh Guest MDM system. Performing system updates by installing security patches and upgrades to weblogic, SIEBEL and OEDQ system.
  • Played a lead role in teh design and development of teh Marketing data mart. Wrote ETL scripts using Oracle stored procedures using PL/SQL to load all teh historical guest records and payment transactions. Also providing support by reviewing technical design and approval for solution approaches by vendor team.
  • Coordination with QA team to help translate requirements into test plans, for functional testing. Providing testing support and noledge transfer and helping resolve both test defects and production incidents. Worked closely with teh performance test team to automate testing scripts and provide support by mocking teh correct combination of data to simulate scenarios that happen in production.
  • Played a lead role in teh development of transactional Operational Data Store (ODS), designed teh data model using ER studio. Wrote integration patterns in java to ingest data from csv and xml formats. Used java JPA and hibernate to manage teh persistence of data into teh oracle database. Worked with teh middleware team to define Enterprise business objects to be used in service contracts for guest and payment transactions.
  • Worked on a CRM roadmap initiative to provide brands teh ability to send targeted content to guests in real time using Adobe Campaign and Adobe Audience manager. Converting requirements into solution designs, creating solutions and design documents, ERD diagrams. Designed teh common event framework to ingest and persist data in Adobe Campaign. Designed and defined teh topology of teh campaign system to enable real time communications and provide for scalability to handle >1million transactions a day. Creating workflows in campaign to communicate with guests through teh email channel. Designed a configurable ETL and export tool to ingest traits data from teh EDW and provide exports to teh onboarding vendor for DMP enablement.
  • Developed an anomaly detection model to detect abnormal transaction volumes received by teh Master guest database from different sources, using a gaussian based approach and a CUSUM approach using time series data.

Environment: RHEL 6, Oracle 11g server and client, windows server, Oracle 12c, PL/SQL, java 1.7, spring / hibernate / jaxws, javascript ec4, bash/ksh, PERL 5.10, Python, R, SOAP/REST, XML/XSD, weblogic, Tomcat, IIS, apache cxf, openssl, weblogic jms, SVN, GIT, SIEBEL UCM 8.1, OEDQ 12c, Adobe Campaign v7.

Confidential, Orlando FL

Senior Techinal Specialist / Development Lead

Responsibilities:

  • Estimating level of effort for projects that range in duration from a few weeks to several months.
  • Getting buy-in from stakeholders on key design decisions, providing noledge and advising leaders on technology decisions.
  • Working with project managers to allocate appropriate resources based on skill level and ability of resource to ensure predictable delivery modules/projects.
  • Playing a solution architect’s role during teh design phases of teh project, providing subject matter expertise to business analyst and project managers. Coordinating with cross team resources.
  • Engaging and coordinating with vendors teams on outsourced services, closely working with them to achieve task completion on a timely manner.
  • Taking responsibility for project quality and timeliness, by working with QA and operational readiness teams to get to functional quality and reach KPI goals.
  • Analyzing and reviewing software artifacts, including solution, technical design, code and technologies of 3rd party vendors and open source tools.
  • Mentoring developers, providing noledge transfer, training sustainment team for support responsibilities.
  • Selecting and interviewing candidates for technical positions, and making recommendations in teh hiring process.
  • Technical Accomplishments
  • Performing teh role of a tech lead in a team responsible for a 1.5TB Guest Master Database/Application at Disney, designed and developed teh Guest Master Application framework using C/C++ for messaging applications using design patterns, extending MQ Websphere, POSIX libraries with C++ wrappers for ease of use. interactive PERL scripts to generate skeletal framework applications for teh ease of use of teh application framework. Designed and developed database layer libraries for C/C++ using OCCI and for java using JDBC.
  • Extended gSOAP by designing and developing a framework to provide ease of construction of a webservice for developers without noledge of teh inner workings of gSOAP. Constructed an object oriented multi-threaded library from scratch in C/C++. Created plugins for gSOAP for logging, security and discovery. Created java service producers and consumers using jaxws and apache cxf. Enhanced open source tools like log4cpp by writing additional file, MQ and webservice appenders for application instrumentation, so that developers can plug-in teh code with little effort.

Environment: HP 9000/800, HPUX 11.23, Oracle 10g server and client,, PL/SQL, OCI/OCCI C/C++, aCC/aCC++, gcc, bash, ksh, PERL 5.10, perl xs, log4cpp, gSOAP, XML, XSD, XSLT, Java 5/Spring, Tomcat, apache cxf, anthill Pro, insure, gprof, openssl, TCP/IP, Websphere MQ, Clearcase, cmSynergy, gmake.

Confidential, Lake Mary FL

Sr. Developer / Team Lead

Responsibilities:

  • Designed and Developed multithreaded self service airline and car rental checkin client/server applications in C++ under windows and linux, communicating with ASP.NET and JSP frontend clients using an XML interface. Developed multithreaded modules to talk to legacy airline host reservation systems, for screen scraping.
  • As development lead handled eight airline customers, providing input to business analysts and project managers, estimating time and material for change controls and feature enhancements for existing applications. Provided guidance to developers, conducted design and code reviews.
  • Provided support to QA and Customer Acceptance testers regarding application business rules, to move releases to production.

Environment: Windows, Redhat-linux10, Sun solaris, C/C++, TCPIP, Java1.1, Html, XML, DTD, XSD.

Confidential, Tampa FL

Sr. Developer

Responsibilities:

  • Taking responsibility for project quality and timeliness, by working with QA and operational readiness teams to get to functional quality and reach KPI goals.
  • Led and engaged offshore team to accomplish development tasks in a timely manner.
  • Participated in requirements and design discussions interacting with analysts, project managers and clients playing a SME role for technical aspects of teh project.
  • Mentoring developers, providing noledge transfer, training sustainment team for support responsibilities, engaging in team building activities.
  • As development lead and representative interacted with QA resources to develop a testing plan to perform end to end testing for various testing cycles of teh project.
  • Led effort to migrate 40 million customer records from legacy system to new line record system that replaced it.
  • Technical Accomplishments

Environment: E10K Sun, SunOS 5.6 (sol 2.6), HP 9000/800, Hpux, Pentium/Linux7.1 C/C++, TCPIP, Unix IPC, Informix7.x, ESQL/C, Java1.4, struts, JMS, Tomcat, JDBC, Html, PERL/CGI (Lex, Yapp, MLDBM), CORBA java ORB by SUN, HTTP 1.1, WebSphere MQ, XML, DTD, XSD.

We'd love your feedback!