SUMMARY

• Overall 5+ years of experience in ServiceNow platform as both Developer and Administrator.
• Experience in designing and implementing Incident Management, Problem Management, Change Management and Service Catalog.
• Development and Customization of Incident, Problem and Change management applications per ITIL processes and policies.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
• Developing Java Scripts and configuring workflows to implement additional features, customizations and enable teh process flows.
• Excellent expertise in developing and maintaining Service catalog items.
• Demonstrated project management skills and experience working directly with customers and clients.
• Function Knowledge and implementation of ITSM Framework.
• Hands on Experience in Service Portal Development Using HTML, CSS, JavaScript.
• Active Skillset in teh ServiceNowsuite development including SOAP/REST integration, Workflow, Service catalog items.
• Right, Understanding of IT service management (ITSM) and teh ITIL Business process.
• Maintaining teh service level agreement (SLA) and monitoring teh SLA Workflow.Experienced with teh ITIL process in ServiceNow: Incident Management, Problem Management, Change management, Knowledge Management, Project Management.
• Proficient in developing Client scripts, Business Rules, Date Dictionary, UI actions, UI Policies,
• Proficient in coordinating and collaborating with teh client and IT enabled Business Service leaders to provide a holistic approach to reduce over cost of maintenance.
• Experience in creating Applications, Modules, Tables and Columns as per teh requirements in

PROFESSIONAL EXPERIENCE

Technical Consultant

Confidential

Responsibilities:

• Created a new COE table.
• Created a new Module
• Working on creating new HR Services.
• Working on creating new record producer
• Working on creating new SLAs for new HR Services.

Technical Consultant

Confidential

Responsibilities:

• Recreated an existing order guide with existing and new Catalog items.
• Created new global variable sets to use on order guide and catalog items.
• Modified workflow according to new variables
• Coordinated and collaborated with teh client for requirement gathering
• Created project documentations and noledge transfer documents
• Responsible for end - to-end project delivery

Technical Consultant

Confidential

Responsibilities:

• Worked on Paris Upgrade

Technical Consultant

Confidential

Responsibilities:

• Worked on modification of Service Catalog Request and workflows.
• Created ACL’s for controlling teh security mechanism
• Created UI Actions/ UI Policies in customizing forms and buttons
• Server-side scripting using Script Includes, Business Rules
• Designed workflow according to requirement.

Technical Consultant

Confidential

Responsibilities:

• Worked on Paris Upgrade Testing on Incident, Change, Problem Management and Service Catalog request.

Technical Consultant

Confidential

Responsibilities:

• Worked on Requirement gathering.
• Worked with Business Analyst to design teh stories
• Worked on catalog items.
• Worked on Record Producer.
• Configured Order Guide.
• Configured Notifications Related to Service requests
• Configured Service Level Agreements and inactivity rules

Technical Consultant

Confidential

Responsibilities:

• Created New Catalog Items.
• Designed Workflow(s)
• Designed order Guides
• Server-side scripting using Script Includes, Business Rules
• Configured service request notifications.
• Created UI Actions/ UI Policies in customizing forms and buttons
• Created ACL’s for controlling teh security mechanism

Technical Consultant

Confidential

Responsibilities:

• Worked towards Portal branding and Customization
• Customized Existing catalog items Catalog items and designed Workflows according to New Requirement
• Created New Catalog Items.
• Designed workflows for new catalog items.
• Setup teh SLAs according to teh business requirements
• Created ACL’s for controlling teh security mechanism
• Server-side scripting using Script Includes, Business Rules

Technical Consultant

Confidential

Responsibilities:

• Worked towards Portal branding Worked on Portal Branding and Customization.
• Created Order Guide
• Customized Existing catalog items Catalog items and designed Workflows according to current requirement
• Worked on Server-side scripting using Script Includes, Business Rules
• Customized Service Request Notifications.
• Setup teh SLAs according to teh business requirements
• Created UI Actions/ UI Policies in customizing forms and buttons
• Created ACL’s for controlling teh security mechanism.

Technical Consultant

Confidential

Responsibilities:

• Reimplementation of ServiceNow instances.
• Worked on Portal Branding and Customization.
• Configured Fields and Forms
• Configured Categorization
• Configured Related Fields
• Configured Assignment Rules
• Configured tasks
• Configured Workflow(s)
• Configured Notifications
• Configured Notifications Related to Service requests
• Configured Service Level Agreements and inactivity rules
• Configured Business rules and Client scripts

Technical Consultant

Confidential

Responsibilities:

• Worked on Defect Ramification on HR Module

Technical Consultant

Confidential

Responsibilities:

• Configured Fields and Forms
• Configured Categorization
• Configured Related Fields
• Configured Assignment Rules
• Configured tasks
• Configured Workflow(s)
• Configured Notifications
• Configured Notifications Related to Service requests
• Configured Service Level Agreements and inactivity rules
• Configured Business rules and Client script

Technical Consultant

Confidential

Responsibilities:

• Written Script to build an application with a systematic approach.
• Worked with clients to assess current state processes and tools, defined Service Now requirements, and developed and configured teh Service Now platform.
• Maintained teh Configuration Items and modified teh forms and form Sections.
• Capable of suggesting best possible solution for any customer requirement or defect.
• Appreciated for suggesting and successfully implementing overall performance changes.
• Worked with UI pages, workflow and Core Configuration.
• Used scripting tools and Service Now functionality to create script to automate rote tasks being done in Service Now.
• Worked on Reports and Dashboard.
• Created transform maps for importing CMDB data.
• Designed many email templates with teh halp of html and jelly scripting and used them in notifications.
• Involved in configuring teh UI Actions, UI Policies, Access Lists in ServiceNow.
• Managed all aspects of teh Service Catalog application, including scripting functions such as creating UI macros or business rules.
• Ensured project scope and objectives are accomplished within teh prescribed time frame and funding parameters.
• Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration and Reporting.