Java Production Support Executive Resume

SUMMARY:

Proficient Java Production Support Executive with overall 15+ years of experience in information technology and working with IVR production support, Struts, GitHub, and Oracle / MySQL databases. Strong experience in working with L2 support, incident management, change management process, ITIL process, Unix / Linux scripting, and Telecom & Healthcare domain.4+ years of experience in IVR development using AVAYA dialog designer & Nortel periproducer.

SKILLS:

Asteradata

Cassandra

Docker

Kibana

Mongodb

J2EE

Java

JBoss

JSP

Servlet

Struts

Change Management

Deployment

ITIL, Nagios

Remedy

Avaya

IVR, Technical Support

Application Development

Git, HTML

Jenkins

Periproducer

Scripting

Subversion

SVN

System Integration

Visio, Zookeeper database

MySQL, Oracle, Oracle 10g, PL/SQL, SQL, SQL Queries

Apache, Linux, Shell Scripting, unix, Unix Shell

Integration Testing, JIRA

Test Plan

Requirement Gathering

EXPERIENCE:

Confidential

Java Production Support Executive

Responsibilities:

Worked with Level 2 team to identify the component for which the issue is reported
Performed deployment of war and jar file in application servers through Jenkin
Deployed application in Docker container and log analysis in Kibana
Involved in incident identification and troubleshooting
Worked on resolution & root cause analysis and maintenance
Involved in impact analysis of change and scheduling using change management process
Analyzed, recommend, and plan installation of a new system or modification of an existing system
Involved in implementation of change request and validation
Worked with L2 production through deployment of application, validation, and testing
Monitored server health through monitoring tools like Nagios and elastic APM
Performed / directed revision, repair, or expansion of existing software to increase operating efficiency
Involved with business stakeholders for project status, proposals, software system design and maintenance
Assisted system analysts to define and resolve problems in running software
Recorded and managed problems in confluence for future reference
Involved in technical support that requires server logs analysis, error correction, bug fixes, and updated the contracted software to continue functioning as per software specification

Confidential

Project Coordinator

Responsibilities:

Closed prerequisites with remote client before sending implementation team for implementation
Interacted with client, third party service provider, and vendors for issue resolution
Involved in parallel handling various sites for prerequisites closure remotely with different time zones
Worked with virtual team handling spread over various locations

Confidential

Production Support Analyst

Responsibilities:

Involved in requirement gathering discussions and designing of IVR call flows
Developed application using Avaya Orchestration Designer
Involved in virtual team handling spread over various locations

Confidential

Project Coordinator

Responsibilities:

Involved in client meeting for requirement gathering and product explanation
Interacted with third party service provider like IBM, IN Team, SMSC Team for various CDRs and service integrations and end to end issue resolution
Support multiple sites for prerequisites closure remotely with different time zones
Involved in virtual team handling spread over various locations

Confidential

Module Lead

Responsibilities:

Designed high level and low - level call flow design using Microsoft Visio and perform development parallel for some critical points -CDB (Customer Database) solution and caller treatment based on new/ad hoc requirement
Interacted with client / third-party service providers for the support and tracing the issue parallel with them to make the service integration and coordination go smooth & worked as per business requirement.
Involved in system integration testing of application

Confidential

Module Lead

Responsibilities:

Responsible for designing and developing web pages using JSP
Prepared / executed unit test plans and functional test plan
Involved in development of the assigned modules.

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