Service Delivery Manager Resume Herndon, VA - Hire IT People

SUMMARY:

Seasoned Service Delivery Professional wif a history of exceeding customer expectations and exceeding company standards. Enjoy talking to prospective clients, current customers, and listening to their IT requirements.
Adept at customizing solutions based on their needs and conveying the benefits of products and solutions to generate customer satisfaction and confidence.
Efficient at communicating and experienced in listening and understanding how to assist customers in equipment life cycles, system scalability, and product management.
HP 3PAR Storage
HDS Storage
Brocade Switches/Directors
HP BladeSystem Servers
SalesForce CRM
Converged Systems
Hybrid Cloud Solutions
Disaster Recovery
Storage Replication
Storage+/Security+
NetApp Storage
EMC Storage
Cisco Switches/Directors
VMWARE ESXi/vCenter
Microsoft Hyper - V
Microsoft Server 2012/R2
Microsoft SQL Server
SAP ECC 5.x

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Service Delivery Manager

Responsibilities:

Advanced to the Service Delivery Manager role by demonstrating team leadership, customer support, & technical acumen
Assisted wif implementing over a dozen complex HDS hybrid-cloud solution across multiple states for a major government agency
Collaborated wif multiple OEM vendors to design, implement, & deploy a variety of SAN solutions for a large Naval organization
Managed a local & remote team of field engineers including hiring, technical, conflict resolution, & performance development
Worked wif Sales, Project Managers, & Engineers for successful installation, upgrading, & de-installation of customer equipment
TEMPEffectively communicated & interacted wif customers on past, current, & possible future products and solutions
Communicated case updates, service times, outages, & performance evaluations on equipment wif customers as well as wifin ViON
Utilized SalesForce to track customer cases as well as ADP and Concur for employee productivity & budgeting purposes

Service Delivery Technician

Responsibilities:

Provided 24/7 to over two dozen sites both on premises as well as remote support in the architecture, installation, implementation, upgrading, maintenance, & de-installation of HDS modular/enterprise storage, NAS, & blade servers as well Brocade & Cisco switches & switch directors
Worked in a variety of environments including third party collocation d Confidential centers as well as on-site government facilities
Daily tasks included single & multi-rack cabling, director & switch zoning, storage configuration & provisioning, microcode & firmware upgrades on hardware, & corrective maintenance for hardware & software issues

Confidential, Reston, VA

Storage Consultant

Responsibilities:

Consult for Confidential - Confidential ’s SAN/NAS storage division, 3PAR, by providing on-site & remote customer support in the installation, implementation, & integration of customers new storage array into existing environments
Tasks included SAN FC/Ethernet cabling, FC & iSCSI switch zoning, storage provisioning, firmware upgrading on hardware, host server configuration, & noledge transfer of storage array features to customers

Technical Consultant

Confidential

Responsibilities:

Consulted for Confidential in assembling, installing, configuring, powering, cabling, & initial configuration of an extensive variety storage, server and switch racks in support cloud d Confidential center rollout for customer, Verizon/Terremark

Confidential, Lansdowne, VA

Assistant General Manage r

Responsibilities:

Swiftly advanced to assistant general manager role by demonstrating leadership & excellent guest relations