PROFESSIONAL SUMMARY:

• Experience in deployment of teh product and solving teh issues at teh time of deployment.
• Experience with working in Agile and Scrum Methodologies.
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning and a subject - matter expert (SME) having good noledge in different technologies.

• Over 7+ years of professional experience in IT industry with 5+ years of in - depth understanding ofServiceNowDevelopment, Maintenance and Administration.
• Configured Applications usingServiceNowenterprise application suite in ITIL Management and acquired deep functional and technical noledge of theServiceNowplatform.
• Experience in Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle (SDLC) of software applications using J2EE technologies.
• ServiceNowapplications implemented: Incident Management, Problem Management, Contract Management, Change Management, Configuration Management, Asset Management, Software Asset Management, Knowledge Management, Service Request, CMDB, and CMS, MID Server, Service Catalog, Discovery and integrations, experienced in Project Portfolio Management (PPM).
• Strong experience on Java Script, Jelly Scripting, Ajax, Glide.
• Hands on experience in web development using HTML, JavaScript and CSS.
• Expertise in Design and developing custom applications inServiceNowand utilize its potential in SaaS (Software as a Service).
• Experience in configuring Data Sources, Import Sets, Update Sets.
• Hands on experience on Active Directory, LDAP and Single Sign-On (SSO) Integration.
• Worked on Orchestration which enables an IT organization to automate complex tasks on remote computers quickly and reliably, with best practices.
• Hands on experience on using Istanbul, Geneva, Helsinki, Fuji, Eureka, Dublin, Calgary release notes.
• Created Knowledge articles for mentoring trained business users & Helpdesk users onServiceNow platform.
• Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by teh client.
• Create an access control rule (ACL). Use of scripting tools andServiceNowfunctionality to create script to automate routine tasks being done inServiceNow.
• Hands on experience developing CMS in ServiceNow.
• Create, monitor, modify, and publish service catalog workflows with approvals. Maintain Single Sign-On integration.
• Experience on WebSphere clusters. Used to manage teh Balance workload for teh set of application Servers.
• Load, manipulate, maintain and perform data operations betweenServiceNowand other systems.
• Strong experience with SOAP architecture which include Soap Web Service and Restful Web Service.
• Development and customization of various modules inServiceNowto fulfill teh client ongoing IT Services.

TECHNICAL SKILLS

ITIL: ServiceNow, ITSM Suite, HP Suite manager

Programming Languages: C, C++, Java, ASP.Net(C#), JEE, SQL, PL/SQL, ADO.Net

Scripting Languages: Jelly Script, Java Script, HTML, CSS, AJAX, XML

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

J2EE: Servlets, JSP, JSTL, Struts, Spring AOP, JNDI, JMS, JTI, Ajax, EJB, Spring IOC, Hibernate, Java Beans

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: Oracle 10g, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

Tools and Packages: Rational Rose, Ant, Maven, Log4j, TOAD, MS Office, Dreamweaver.

WORK EXPERIENCE:

ServiceNow Consultant

Confidential, Chicago, IL

Responsibilities:

• Responsible for monitoring teh ITIL Service delivery via process mapping audits and designed teh procedure
• Used auto - discovery process to discover business services to manage service health and their dependencies, resolved issues with auto-discovery process
• Created event binding rules to monitor incoming events
• Installed and configured collectors, configured credentials
• Installed MID Servers on remote desktop and conducted tests required for Discovery
• Worked as contract manager in order to create various types of contracts, such as leases, warranties, maintenance, and service and also involved in analyzing teh business impact of infrastructure problems, simplifying teh root cause analysis of service issues in order to minimize teh service impact of infrastructure changes
• Responsible to coordinate with teh escalation management team on Root Cause Analysis for failed changes
• Worked on Workflow Administration, Reporting, Form/UI configurations, Notifications, Data Imports, Custom Scripting
• Involved in designing and configuring new functionality using Business Rules, Client Scripts, UI Policies, Access Lists in Service Now
• Hands-on experience writing Unit Test Cases/System Test Cases
• Involved in creating adhoc reports inServiceNow
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
• Maintained theServiceNowmodules and software licensing functionality
• Coordinated installation of Service Now upgrades and/or service packs. Developed and managed teh preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction
• Worked onServiceNowcomponents such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management, Mobility, and Service Request Management
• Analyzing and fully understanding user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout teh development and delivery of theServiceNowroadmap
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Worked on end to end implementation of CTI Integrations, Supported teh team with teh work flow of teh integrations.
• Performed Assertions like Schema Compliance, XPath and SOAP responses.
• Done SOA testing for Payments API's using SOAP UI and Java framework for web services testing.
• Database Change Verification testing using Oracle-TOAD and PL/SQL queries/procedures.
• Responsible for developing, evaluating and presenting teh weekly and monthly change management metrics to executive management
• Provided and presented teh monthly Change Cost Analysis report of teh customers to teh accounts management team
• Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, plan and resistance management plan

Environment: ServiceNow Istanbul, Geneva/Helsinki, JSON, jQuery, Web Services, SOAP, SQL, XML, Angular JS, Bootstrap JavaScript, XML, HTML, TOAD, CSS, AJAX

ServiceNowAdmin

Confidential, Plano, TX

Responsibilities:

• Technical implementation of variousServiceNowmodules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Implemented best practice ofServiceNowScripting, which enhanced teh System performance.
• Implemented Risk Management for teh Risk evaluation of teh change Request associated with teh Configuration Item.
• Communicated with end users, identifying their difficulties and changing teh applications as per their requirements.
• Participating in meeting with SME's and Project Managers to analyze teh requirements and developing teh workflow design of request items using Agile Methodologies
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Planning and coordinating teh execution of Implementation along with Technical/Business validations post every Maintenance/Major release inServiceNow.
• Expertise on using DISCOVERY to load configuration information to CMDB.
• Developed Integration with System Center Configuration Manager (SCCM).
• Involved in customization of forms for variousServiceNowapplications.
• Rendered data using Ajax and mustache template.
• Configured end to end process for Knowledge management, and worked on teh noledge Centered Support (KCS) plugin.
• Configured multiple Catalog Items Front - end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.
• Worked on UI Macros to create pages as templates on requirement from teh stake holders.
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating database views to pull teh reports on variables that are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating teh UI pages to use them in catalog items, implemented using UI scripts.
• Creating Knowledge articles to document teh steps in creating teh catalog items.
• Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating teh user and group table record.
• Designed and created homepages including basic reporting, gauge configuration and dashboard presentation.
• Involved in performance tuning of theServiceNowand worked on System Diagnosis.
• Involved in documentation of business processes, functional requirements and conduct information flow analysis and process modeling within and across multiple business streams.
• Managed a team of offshoredevelopersand getting them aligned with teh process.
• Scheduled cloning and migration of data from instances withServiceNow.
• Worked on Configuring rules, monitors and management packs in SCOM and involved in testing reports for correct mapping of teh objects and data.
• Involved in variousServiceNowcustomizations as per client's requirement and in migration between variousServiceNowinstances using Update Sets.
• Prepared documentation for requirements, design, installation, unit testing and system integration ofServiceNow.
• Created user manuals for all teh users on using Info View and exporting reports to various formats.
• ManagingServiceNow(Change Management) ITIL Automate and standardize business processes for all Go-Lives.

Environment: ServiceNowEureka/Fuji, XML, SQL, DISCOVERY, HTML, JavaScript, Windows.

ServiceNowDeveloper

Confidential, Dallas, TX

Responsibilities:

• Worked on teh project to implement Incident, Change, Service Request (SRM), Problem management modules along with Orchestration.
• Designed road map to implement SRM and Orchestration modules. Suggested best practices to develop workflows.
• Worked with functional and admin teams to deliver automated workflow solutions inServiceNow.
• Implement Service - Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight forServiceNowsolution implementation and customization.
• Worked on CMDB, Configuration Items (Cis), CI relations and Mid Server
• Configured Mid Server's on Dev, UAT and Production Instances.
• Worked on DISCOVERY and set up mid servers and check for teh connectivity
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
• Worked on UI Macros to create pages as templates on requirement from teh stake holders.
• Configured multiple forms for Asset module using Configuration Management Database.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now.
• Manage data with tables, teh configuration management database (CMDB), import sets and update sets.
• Collaborated with application and infrastructure teams to provide technical guidance and oversight forServiceNowsolution implementation and customization.
• Pulling reports and scheduling teh reports as per teh client requirement inServiceNow.
• Created database views to pull teh reports on variables that are used by catalog items.
• Good Experience in Angular JS, Bootstrap.
• Integrating Service catalog module with "Net cool" monitoring tool using Web Services and fixing teh issues that come up while teh tolls are getting interacted
• Involved in various upgrade and migration activities.

Environment: ServiceNow Dublin/Calgary, Incident management, Change Management, Problem Management, HTML, JavaScript, CMDB, CMS HTML, CSS, Java Script, Jelly, Glide.

Front EndDeveloper

Confidential, Los Angeles, CA

Responsibilities:

• Worked on front end pages that were developed in a professional manner using HTML, CSS, JavaScript, and JQUERY.
• Developed web pages with functionalities like login, register, forget password, Email, Filters using JavaScript, jQuery and HTML.
• Developed and implemented user interfaces as per latest W3C standards.
• Worked with designer who designed user interfaces and prototypes for a web - based internal system.
• Used JavaScript to update a portion of a web page thus reducing bandwidth usage and load time in web pages to get user input and requests.
• Used JQuery core library functions for teh logical implementation part at client side for all teh applications.
• Developed client side validation code using JavaScript and JQUERY.
• Responsible for creating teh look and feel of teh public website.
• Involved in developing HTML and JavaScript for client side presentation and, data validation on teh client side with in teh forms.
• Developed Date Time Picker using Object Oriented JavaScript extensively.
• Involved in fixing Front-End issues with teh layouts.
• Designed PDF, Excel and Print previews for all teh reports in teh application using HTML, JavaScript and SQL Stored Procedure.
• Coded JavaScript for page functionality and Pop up Screens and used HTML to make dropdown menus on web pages and display part of a web page upon user request.
• Actively used XML documents and transformations for creating templates with dynamic data from XML file.
• Creating cross-browser compatible and standards-compliant CSS-based page layouts.
• Extensively used/modified JQUERY to perform AJAX calls for creating interactive web pages on JSON response.
• Developed cross-browser pages using CSS, HTML, DHTML, and JavaScript.
• Coded pages with best Search Engine Optimization (SEO) techniques.
• Worked with backenddevelopersto convert HTML/CSS non-functional pages into dynamic JSP pages.

Environment: Servlets, JSP, Java Script and HTML, XML and SQL, CSS, JQUERY, AJAX.