SUMMARY

• Certified Project management professional from Confidential Delhi.
• Certified Salesforce.com developer and Administrator.
• Attended Dev 502 Salesforce Integrations Training provided by Salesforce.com.
• Architected, design and delivered more than 5 end to end Salesforce/ force.com solutions.
• Close to 9+ years of experience in the field of Software Development in various domains.
• I have a total 9+ years of CRM experience - 8+ years in Salesforce and close to 1 years in java J2EE.
• Extensive experience in leading teams developing Web based, Client Server, N-Tier and SaaS based applications.
• Involved in development of force.com based products right from the conceptual levels.
• Experienced in various domains like Telecom, E-Commerce, Insurance, and Retailing, HRMS, and Healthcare industry.
• Led offshore teams on day to day basis to develop and implement projects in parallel.
• Skilled in designing and development of Business Applications using Advanced Salesforce features like Lightning framework, visual force component, lightning components.
• Involved in process development, organization specific traditional SDLC models and implementation in large organizations.
• Extensively used agile methodologies for Project management.
• Exposure to traditional ISO and SEI CMM methodologies.
• Implemented sales cloud for Confidential aviation system.
• Architected and implemented sales and service cloud for Confidential complany.
• Managed and led small to medium sized teams for more than 6+ years.
• Involved in Business Analysis at various organizations and arrived at various techniques for Requirements Analysis and Management.

TECHNICAL SKILLS

CRM: Salesforce

Architecture: Client Server, N-Tier, SOA and SaaS

Project Management: Microsoft Project, BME

Programming Environments: Force.com, Apex, JAVA J2EE, struts and hibernates.

Reporting: Salesforce.com report builder and tableau.

Bug Tracking Tools: Jira, Remedy and BME

Configuration Management Tools: GitHub, SVN, CSV

CMS: Bitbucket, Jenkins

ETL and Business Intelligence Tools: Informatica

Key App exchange products: Conga, EchoSign, Sky visual editor, CipherCloud and PerspecSys

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Architect/Principal Consultant

Responsibility:

• Feasibility study, effort estimation and solution designing.
• Designed the solution and developed the project plan.
• I am also responsible for end to end execution of the development.
• I am also writing complex code and providing reusable solutions like lightning components and visual force components.
• I am also responsible for the best quality delivery.

Confidential

Salesforce Architect / Enterprise Manager

Responsibility:

• Process emplacement and system architecture improvement.
• Effort estimations, resource planning and ensure high quality deliveries.
• Supervise on escalated issues and provide resolutions on practical timelines.

Confidential

Salesforce Architect

Responsibility:

• I did requirement gathering, feasibility study, effort estimation and solution designing.
• Designed the solution and developed the project plan.
• I am also responsible for end to end execution of the development.
• I am also responsible for the best quality delivery, so I worked closely with QA team as well, who ensure the quality of the development.

Confidential

Salesforce Architect

Responsibility:

• I did requirement gathering, feasibility study, effort estimation and solution designing.
• Designed the solution and developed the project plan.
• I am also responsible for end to end execution of the development.
• I am also responsible for the best quality delivery.
• External tools: SAP, HR on demand.

Environment: Salesforce.com/ force.com platform.

Confidential

Salesforce Architect

Responsibility:

• I did requirement gathering, feasibility study, effort estimation and solution designing.
• Designed the solution and developed the project plan.
• I am also responsible for end to end execution of the development.
• I did end to end manage the project, including client communication
• Delegating the work to offshore development team and monitor the development work.
• I am also responsible for quality development using industries bust practices.

Environment: Salesforce.com/ force.com platform.

Confidential

Project Lead

Responsibility:

• Requirement gathering, solution design and work assignment to the offshore team.
• I was also responsible for mentoring the team and delivery from offshore.
• I also did coding for critical module of the project.

Environment: Salesforce.com/ force.com platform.

Confidential

Senior Software Engineer (Salesforce developer)

Responsibility:

• In this project my primary responsibility to understand the requirement and suggest the best possible solutions to the client. If client is approve it then need to implement that solution.
• I also did designing and coding for external integrations with Wind chill and COBRA, ERP and PerspecSys for tokenization.
• First integration requirement was real time integrations (Wind chill). That I have done using SOAP API's.
• Second integration was a batch Integration. I have done it using the Jitterbit, because we can’t install anything on the COBRA server. Else we can use CLI too.
• I was also responsible for the bug fixing or issue raised during the QA and testing.

Environment: Salesforce.com/ force.com platform.

Confidential

Senior Software Engineer (Salesforce developer)

Responsibility:

• In this project my primary responsibility to understand the client system and design architecture for client system.
• After a lot discussion when it was finalized I took requirement and help to my client to make the best possible solution.
• Once it is finalized then I am responsible for development and on time delivery too.
• I was technically leading this project from offshore and I was fully responsible for opportunity case, account and lead management.
• Once the approach is being finalized I have to assign the task to the other Team members.
• I was also responsible for the external Integration like Ferona, Easel, Acquire and CTI integration with Avaya soft phone.
• To make this happened, I have created own web service for Ferona and Easel because they are web applications and request needs to be send on a button click.
• For Acquire we were receiving the emails alerts from Acquire and the handled that on code to generate the Opportunity.
• I have assist the Avaya team to setup the CTI system on salesforce after that we have setup the logic to capture the opportunity from web dialer.
• I was also solely responsible for deployment to production.
• I was also responsible for the bug fixing or issue raised during the QA and testing.
• We have to provide support service to the business user.

Environment: Salesforce.com/ force.com platform.

Confidential

SSE

Responsibility:

• For Facebook, LinkedIn and Tweeter integration, we have used HTTP callouts because they provide the Rest APIs for external integration.
• So we have to use Oauth authentication for handshaking and then we have used the rest API to make a call to handle the response I have to use the Visual force pages.
• Integration of Google API.
• Bugs fixing.

Environment: Eclipse, Java, Force.com, Apex and Visual force

Confidential

Project lead

Responsibility:

• Capture and understand the future enhancements requirements and design possible solutions for that.
• Assign the task to the team members and fully responsible for the delivery.
• I was also involved in appraisals and employee assessments.

Environment: Java J2EE.

Confidential

SE

Responsibility:

• Understand the client requirement and the map the object accordingly.
• Field mapping.
• Customization of sales cloud.
• Create auto assignment rule and workflows
• Integration of Conga composer, inside view.
• Create layouts and prepare the reports.
• Fix client specific bugs related to the application.

Environment: Force.com, Apex and Visual force

Confidential

SE

Responsibility:

• Understand the client requirement and the map the object accordingly.
• Field mapping.
• Customization of sales cloud.
• Facebook, LinkedIn and PayPal integration.
• Create auto assignment rule and workflows
• Create layouts and prepare the reports.
• Fix client specific bugs related to the application.

Environment: Force.com, Apex and Visual force

Confidential

SE

Responsibility:

• Understand the client requirement and the map the object accordingly.
• Field mapping.
• Customization of sales cloud.
• Create auto assignment rule and workflows
• Create layouts and prepare the reports.
• Fix client specific bugs related to the application.

Environment: Force.com, Apex and Visual force

Confidential

SE

Responsibility:

• Analysis of Tender Document.
• Preparation of Bid Documents as per bid like PIN (Project Initiation note), Technical Proposal.
• Presentation to the MISA people regarding the supplies functionality and technology proposed.

Environment: Java J2EE, Struts, Oracle 10g, Web logic 10gR, Dreamweaver8, CVS

Confidential

SE

Responsibility:

• Preparation of PIN (Project Initiation note), Technical Proposal and Commercial bid.
• System designing.
• End to end project planning and execution of development, with distinction of playing a key role in execution of several module of this project.

Environment: Java J2EE, Mysql, Web logic 10gR, Dreamweaver8, CVS, Struts