SUMMARY:

• A Transformation Leader, with 22 years of progressive experience leading cross - cultural/functional global teams to develop enterprise business solutions integrating enterprise, cloud, big data and IoT. With strong industry acumen and big picture conceivability, I‘ve rolled out multiyear programs for fortune 100s. I have strong ability to understand the business/user needs for products and services and then analyze/screen vendor solution stacks, keeping in mind the best of TCO, ROI and TTM. As a partner, driver and leader across sales, architecture and service, I bring in disruptive thoughts; providing dynamism, due diligence and analysis for ailing ventures and augmenting new/transformations.”
• 16 Years rolling out long term complex IT programs in OSS/BSS space leveraging and monetizing IoT and M2M
• 6 Years in industrial M2M real time interfacing, automation, computerization and SCADA in manufacturing space
• Lead X-functional business development discussions, executive presentations, program partnering and engagements
• Lead solution rollouts/budget/timing/market entry strategy/high level solution evaluation meetings, PoVs, JADs, CJs
• Lead governance discussions defining SOA processes, practices and metrics for APIs in SOAP and REST set up
• Strategized new businesses, presales, leads, upsells and enhancements with budgetary ranging from $30K to $50M
• Built high octane matrix teams for challenging deadlines, firefighting, built effective fast tracks with focus on TTM
• Excellence in problem framing, presentation; Leading teams using the best practices from LEAN, 6∑, ITIL, PMI
• Transformation and business development practices
• Amdocs CES, E/// CW/ON/OM/EPC/BSCS, ATG, CSG
• IoT, MoT, M2M, cloud enablement and partnership
• Ordering, Orchestration, Customer management, Billing
• Outage management and disaster recovery
• Hands on working and managing GVTs 24X7
• Software project, release and deployment management
• Reporting excellence with PPT, Visio, Project and Excel
• BSS/OSS enterprise integration for prepaid/postpaid
• Exposure to MVN/SDN framework and OSSApplied ITIL. 6σ, Agile and LEAN, BPM best practices
• Applied TOGAF concepts EA/Visual Paradigm
• Managed SOA, RESTful, SOAP, SaaS, IaaS, PaaS
• Enterprise Tools (e.g. ESB, Tibco, MQ, MW Layer, etc.)
• Review artifacts BR, FR, NFR, SR, SD, IRD and HLDs
• STL, SAX, XSD, WSDL VC++, VB, ASP, Java Scripts, CSS
• C++, Pro*C, Oracle, PL/SQL, COBOL, Unix, Shell Scripting
• MDM, GR, OLTP, OLAP, ROLAP, MOLAP and BI concepts

PROFESSIONAL EXPERIENCE:

Sr. Technology Consulting Manager

Confidential

Responsibilities:

• Created executive dashboards on failure/success/challenge factors, performance, progress and ongoing economics
• Managed client relationship throughout the product life cycle of innovative products and services
• Presented PoVs on program issues/resolution, setting and working achievable targets meeting all client expectations
• Ensured thorough architecture, planning, budgeting, risks, governance and strategic alignment for agile deliveries
• Increased effectiveness by introducing diligent checkpoints for people, process and technologies through programs
• Identified financial aspects of various contracts and challenged internal/external contributors for efficiency
• Worked as escalation point for conflicts related to serviceability, maintenance, capabilities and scope creeps

Sr. Manager, BSS Architecture

Confidential

Responsibilities:

• Defined strategies for multiple complex programs sourced globally across various functional areas with ~20+ technical managers, 200+ SMEs, 5+ Lead Project Managers, 7+ Project Managers and 3 Program Managers in matrix
• Delivered integrated solutions with recommendations across all phases of SDLC from strategy to deployment. Evaluated architectures, designs, governance, artifacts, solutions, changes, deployment strategies and releases across multiple project/programs/portfolios e.g. Connected Cars, IPTV/HSIA/DSL business, Converged Wireless & Home Solutions, charging platform upgrades, business migrations & enhancements, Internet usage billing, cataloging strategies, promotion conversion, NEXT, Data Rolling, etc..
• Identified gaps in the solution and sold multiple enhancements and change requests ranging from $30K - $50M
• Built strategic client relationships for sustainable business growth and solutions with patient storytelling, quantitative and qualitative analysis, clear problem framing, continuous service improvement and risk management
• Reviewed processes that produced analytical reports from OLTP systems to various DataMart and BI
• Managed all stages of enterprise lifecycle involving SaaS/PaaS/IaaS

BSS Implementation and Architecture Lead

Confidential

Responsibilities:

• Achieved all targets for various KPIs, SLAs and CSLs across BSS platforms in online and batch processes
• Lead production processes performance improvements by using explain plans, Unix utilities, cursors, triggers, M views, procedures, parallel processing, various types of joins with predictable behavior and no business interruption
• Lead cyclic schedules, reported, monitored, alerted, incident/ problem management for availability
• Explored new opportunities integrating services and business flows - AT&T prepaid, BMG, iPhone, iPad and LTE
• Integrated complex architectural voice and data related Telco projects for Order management, Enterprise Catalog, Customer Management, Usage, Billing, OSS integration and A/R e.g. M2M, BMG conversions, Upgrade Solutions, Data reconciliations, Data conversion and mapping, Operationalized Prepaid E2E billing solution - estimated effort for new opportunities, ran innovation forums mentored, collected ideas and acted as movers and shakers
• Reviewed corporate governance and API governance benchmarks following best practices
• Designed and developed reports using complex SQLs, Shell, Perl and AWK

Sr. BSS Subject Matter Expert

Confidential

Responsibilities:

• Enhanced functionalities between existing MPS and Billing interfaces and was responsible for relevant SLAs and CSLs
• Redesigned and rolled out fully integrated solutions for AT&T Rollover. Lead massive conversion effort in customer management, usage processing and billing area mapping and translating data during Convergys to Amdocs platform migration and integrated solutions. Developed complex innovative reconciliation solutions, auditing and business reporting tools for measurements
• Developed voice rollover, combined billing discounting, BMG FAN credits functionalities. Provided cross-application issue analysis and designed legal quantification solutions. Used C, C++, Pro C++, PL/SQL, Shell Scripting

Test Lead

Confidential

Responsibilities:

• Designed test strategies working with Business, BAs and Architects. Rolled out RBMS upgrade from 4.0 to 5.0 for GSM, EHA and ELA, Code1, Late Fees, Past Due Bill Image, Overage alert testing and set process KPIs
• OSS upgrade and ASN encoding, decoding for conversion back and forth between TAP3 and GSM formats
• Caller Tunes functionality mock testing with WEB, WAP, IVR, CSM, WATSON, CAM and CC Tool

Consulting Business Analyst

Confidential

Responsibilities:

• Designed, analyzed impacts, investigated vendor code and recommended comprehensive billing solutions of 19 new formats for various products e.g. Telecommunication Relay Service (TRS), Sprint Audio Conferencing (SAC), Sprint Video Conferencing (SVC), Sprint On-Line Presenter (SOP), and Sprint Prepaid Card (PPC) solutions as part of the ICP (Integrated Communication Products), etc. for Sprint Little Billers using; defined pricing strategies for bundles, packages, offers, features for these line of businesses
• Successfully provided requirements, expansive data mapping from business to IT, defined solution approaches for various usage formats, prepared RBMS Rules for 18 different formats
• Successfully designed and developed business reports from legacy systems using Crystal Reports
• Managed vendor applications and provided quick workarounds across multiple application areas to minimize business impacts

Sr. Programmer/Analyst

Confidential

Responsibilities:

• Lead Bill Production and Bill Formatter development of Sprint PCS Billing for 1&1/2 year using C, C++ and COBOL
• POCs for new products Smarton, Hong Kong; R&D of product catalog defined Telco offers, pricing items, packages for wireless and wireline business, distance band sensitive rating, order and service management; Developed ASCIIto XML and reverse converter using Java, C++, Pro C++, STL, SAX Parser, PL/SQL, Shell Scripting, debuggers
• Cross functional issue management, issue coordination with site for Sprint PCS

Junior Manager

Confidential

Responsibilities:

• People management, work scheduling, maintenance scheduling and shift management
• Managed data storages, backup and restoration of historical process data of rolling mills used in artificial learning
• Developed Tools for Trending of equipment wear and tears, Inventory and Maintenance managements
• Developed tools for analytical Study of Process Capability e.g. thickness, width, temperature, profile, flatness
• Supervision of field technicians dealing with electrical machines/switchgears/circuit breakers, electronics circuits, PLCs, process computerization and automation, telecommunication equipment and networks, routers, etc.
• Plant operation interfacing and integration using SCADA