SUMMARY

• Have about 8+ years of experience in IT industry in ITSM frameworks and Java/J2EE web application development
• Over 4+ years of experience in ITSM and ServiceNow Development and Administration
• Strong experience in working on the ITIL Process Configuration like Incident and Problem Management, Knowledge Management, Reporting, Gauges in ServiceNow
• Experience in development of web applications Java, J2EE, Spring, Hibernate and webservices (SOAP and REST based)
• Hands on experience in creating the custom Applications, Modules in ServiceNow
• Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow
• Experience in configuring the SLAs for various ITIL processes as per the client requirements
• Change management experience using Update Sets, Import Sets in ServiceNow
• Experience on working with CMDB
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow
• Experience in integrating ServiceNow with DynaTrace, LDAP, external webservices, BMC Remedy
• Experience in desiging, configuring and customization of forms for various ITIL processes email notifications, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Workflow, User Administration etc.
• Functional knowledge and implementation experience of ITSM frameworks
• Experience in creating reports in ServiceNow and schedule the report generation in ServiceNow
• Experience in cloning between various environments in ServiceNow
• Experience with Java Script, JQuery, HTML, CSS, AJAX, JSON
• Experience in Object Oriented Design and Analysis.
• Strong knowledge in in all phases of Software Development Life Cycle (SDLC) for enterprise applications

TECHNICAL SKILLS

ITSM Tools: Service - Now, ITSM Suite, HP Service Manager, HP Asset Manager

Programming Languages: Java, C, C#, HTML, XML, JavaScript, SQL

J2EE: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Scripting Libraries: JQuery, Java Script, Apache Jelly, Angular, Knockout

Databases: SQL Server 2012, Oracle 11g

Web Technologies: HTML 5, CSS, ASP.NET, Web Services, WCF, MVC, REST Web API

Application Servers: IIS 6, Apache Tomcat, Weblogic

PROFESSIONAL EXPERIENCE

Confidential

Servicenow Developer

Responsibilities:

• Involved in creation of functional and technical design documents as per the requirements from the business team
• Involved in requirement gathering sessions
• Invoved in creation of ServiceNow applications, modules, and tables as per requirements
• Involved in customization of forms for various ServiceNow applications
• Involved in creation and configuration of business rules, client scripts as per the required functionality
• Inovled in setting up the SLA as per the requirements
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
• Involved in confuguring the UI Actions, UI Policies
• Worked on integrating ServiceNow with external SOAP and REST based web services
• Involved in integrating ServiceNow with BMC remedy
• Loaded Catalog Items into Service Now from BMC Remedy
• Involved in creation of reports, dashboards in ServiceNow
• Developed Service catalog by creating new catalog items, designing workflows and execution plans.
• Involved in LDAP integration with ServiceNow for obtaining users and groups
• Created Record Producers, Order Guides and Catalog Client Scripts and Work flows
• Involved in the ServiceNow instance upgrade activities.
• Inovled in cloning between various environments in ServiceNow
• Involved in loading of data into CMDB using discovery and file imports
• Worked on DISCOVERY and set up mid servers and check for the connectivity
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Involved in redesigning the workflows using ServiceNow workflow editor also involved in reconciliation of complicated workflows to simpler form.
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
• Worked on integrating ServiceNow with tally
• Worked in the Eurekha ServiceNow version

Environment: ServiceNow, JavaScript, HTML 5, Windows 7

Confidential, Boston, MA

ServiceNow Developer

Responsibilities:

• Involved in requirement gathering sessions with the client and created the specification dcouments (technical and functional) as per the requirements
• Created the new Applications and Modules in ServiceNow
• Involved in confugring the Business Rules, Client Scripts, UI Policies, Access Lists in ServiceNow
• Involed in integration of ServiceNow with Oracle SOA webservices
• Involved in migration between various environements in ServiceNow using UpdateSets and Import Sets
• Inovled in various upgrade and migration activities.
• Involved in customizing the form design and layour for Incident, Problem and Change Management Processes
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
• Created various workflows for Incident Management, Problem Management, and Change Management Service Requests.
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented.
• This includes various administration tasks within Service desk software.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
• Written script includes and invoked them in business rules and client scripts
• Imported Configuration Items(CI) from third party applications using import set tables
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Involved in setting up the SLAs as per the requirements
• Involved in Service Catalog and Request Workflow Design and Configuration
• Involved in loading of data into CMDB using discovery and file imports
• Worked on DISCOVERY and set up mid servers and check for the connectivity
• Worked on onfiguring rules for auto incident creation via RemedySPI as per the requirement placed by various client teams.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7

Confidential

Senior Java Developer

Responsibilities:

• Involved in the design and development of the web components using Velocity, Struts, Custom Tags, Tiles,
• Created some UI screens using HTML and JavaScript, JQuery, CSS.
• Designed and Implemented Hibernate as Data Access Layer for efficient database management and caching
• Developed and implemented Junit Tests.
• Added new functionality to admin console to create and update rebalance, reconciliation of reports
• Involved in the design and development of Web Services using Java to get data from advice database, real- time cancellations and real-time enrollments
• Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement
• Created stored procedures in Oracle database to eliminate dynamic sql statements used in advice application and made appropriate changes to the application to call these stored procedures
• Created JMS component adapters to interact with the Oracle database.
• Worked on SQL queries, SQL Tuning, PL/SQL Tuning & Performance Tuning
• Implemented logging using log4j
• Done the unit testing and system Integration testing
• Involved in the defect tracking, fixing and enhancements

Confidential

Java Developer

Responsibilities:

• Object Oriented Analysis and Design for the system from use case and requirement documents using UML, Rational Rose.
• Involved in designing system architecture and identifying proper patterns and framework for the system.
• Participated in analysis activities, software design and design reviews with Sun Microsystems.
• Communicated with Business Owners to finalize Use Cases, Design documents and System Architecture documents.
• Designed EJB components using EJB design patterns. Used J2EE Design Patterns such as Session Facade, Business delegate, Factory, Request Helper, Command, Singleton, Value Objects and Data Access Object.
• Designed Presentation layer using MVC, Struts framework. Designed Action classes, Action forms and controller design.
• Designed Web Services architecture for the application using SOAP, XML/XSLT, WSDL and UDDI.
• Designed wizard based Credit application module for the application. This module is the heart of the application and was a complex one.
• Co-ordinate the user interface design with the separate group responsible for the HTML layout.

Environment: J2EE, Struts (Tag libraries, Tiles etc), XML/XSLT, Log4J, LDAP, JDBC, Oracle, UNIX, Web Services (SOAP, XML/XSTL, WSDL & UDDI), UML, Rational Rose, Visio, J2EE P atterns, RUP, Windows 2000