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Triage Engineer/software Developer Resume

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Philadelphia, PA

SUMMARY

  • Over 15+ years of professional experience in application software Analysis, Design, Development, Testing, Maintenance and Support.
  • Extensive experience in software development using C++, C on UNIX, UML, Rational Rose and Java.
  • Brainbench certified in C++ and UNIX.
  • A team player with strong abilities to grasp new technology quickly.
  • Experienced working with ATM, and knowledgeable about TCP/IP. Experienced with the use of Socket Libraries.
  • Extensive experience in Perl and Shell Scripting.
  • Good working knowledge with CORBA.
  • Experience with Oracle, DB2 (UDB), MS SQL and Sybase.
  • Very Strong knowledge of OOAD and excellent experience in application of UML methodology for System Design. Delivered full - scale OO model (use cases, class/sequence diagrams) utilizing UML with Rational Rose/ Microsoft Visio.
  • Extensive Knowledge in Enterprise application integration(EAI) Architecture, Design, Development and Administration with IBM MQSeries (WMQ), MQSI (WMQI), WBIMB and J2EE.
  • Working knowledge of python.
  • Knowledge of Planning, Installation and Administration of IBM MQSeries, MQSI on various platforms such as AIX, Solaris, OS/390 and Windows.
  • Excellent Business knowledge and Functional Intelligence in Software Development.
  • Debugging and problem solving skills.
  • Well-organized and able to multi task and meet deadlines.
  • Excellent Communication, analytical and interpersonal skills. Have the motivation to take independent responsibility and has the ability to contribute productively as a team member.
  • Self-starter and comfortable in high intensity and challenging work environment.

TECHNICAL SKILLS

Middleware: WMQ v5.x (MQSeries), WMQI v2.1, v2.0.x, WBIMB 5.0, WebSphere suite (Application Server, Portal), BPM Workbench (IBM Holosofx) ICSMQ Workflow 3.x.

Hardware / OS: UNIX (AIX, Sun Solaris, HP-UX), IBM mainframe (OS/390), Windows 7/10.

Languages: C, C++, Java, JSP,PL/SQL, Visual C++, Visual Basic, VB.NET, HTML, XML, XSLPERL, PRO C, and Shell scripting.

Databases: DB2/UDB, Informix, MySQL, SQL Server, Oracle 8i, MS Access.

Tools: SVN version control systems, CVS. GIT, CRM, UML (Rational Rose), and XP.

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Triage Engineer/Software Developer

Responsibilities:

  • Debugged code in C++ after Triaging various Platco issues, by analyzing logs to identify code bugs.
  • Provided the design in C++ after discussing issues with the developer.
  • Live Triaged in real time, devices with issues to root cause issues.
  • Created various tickets with C++ design, after triaging the logs.
  • Discussed in slack channels C++ code issues with Developers, and reporters to root cause, and fix issues on the spot.
  • Followed up with Developers to discuss C++ ticket issues to assist them with the details/designs.
  • Implemented various shell scripts to run real time commands on the device.
  • Interacted with the other groups within Confidential to gather information about existing designs/implementations, and the new design/code.
  • Provided advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation in confluence for the Platco development team.

Environment: Linux/Windows, C++, Shell scripting.

Confidential, Waltham, MA

Sr Software Developer

Responsibilities:

  • Developed code in Java/C++ on Mac OS for various Mec kubernetes microservices, like location-api, which would store the lat/long with the cellid/deviceid.
  • Implemented a Spring Boot Java/C++ kubernetes microservice for Geo Locations, using Redis Geo APIs, to register a device Confidential a lat/log. Places can be added Confidential a lat/long with a radius. Devices can then be discovered within a Place.
  • Developed various Yaml/Dockerfiles for these Spring Boot Java kubernetes microservices.
  • Implemented Java/C++ services hybrid-cloud-cloud, and hybrid-cloud-mec utilizing Rabbit-MQ. Hybrid-cloud-mec would put a request on the hybrid-cloud-mec queue, hybrid-cloud-cloud service would retrieve the lat/long from an external cloud service, write to the hybrid-cloud-mec queue. Hybrid-cloud-mec would then write that data in the Redis DB, along with the cellid/deviiceid.
  • Implemented a HA availability Redis Sentinel Cluster for the location kubernetes microservies.
  • Implemented the Jenkins Server for the Mec project. Junit tests/e2e tests are run part of the Jenkins build.
  • Implemented JUnit tests using the Mockito framework, implemented the E2E tests using the httpclient dependency.
  • Implemented GoLang scripts for generating/streaming test data.
  • SonarQ was utilized for comprehensive test coverage, and reducing the code smells for production quality software.
  • Implemented ELK (Elastic Search Logstash Kibana) logging for the kubernetes logs, with logstash, and filebeat running locally, and Kibana running on a different server.
  • Implemented Prometheus Metrics in the Java code,such that default/custom Metrics can be viewed in Grafana dashboards.
  • Debugged tickets in the Thinkspace project requiring GoLang development.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation in confluence for the Mec development team.

Environment: Mac OS/linux, Java/GoLang/C++, Shell scripting, Redis DB.

Confidential, Boston, MA

Sr Software Developer

Responsibilities:

  • Worked as an adjudication developer, responsibilities included designing/coding C++ software.
  • Debugged, and patchedC++ code/software for the adjudication engine.
  • Coded C++ for various adjudication defects assigned through Jira tickets.
  • Coded C++ for Jira defects for various clients like Confidential Michigan, Blues Nebraska, Premera, Scan, HPHC, and THC.
  • Participated in code reviews, unit/testing, and buddy testing activities.
  • Developed C++ code for various other Jira task issues/ bug fixes, and enhancements.
  • Tested (Verification testing, Unit/Integration testing). Wrote various test documents to support this effort.
  • Interacted with the other groups within Confidential Health to gather information about existing designs/implementations, and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation for the Adjudication development team.

Environment: Unix/Windows, Visual Studio 2005/2012, C/C++, Shell scripting, Perl scripting, Oracle

Confidential, Plano, Texas

Sr Software Developer

Responsibilities:

  • Coded for the Beer Delivery project, responsibilities included designing/coding/testing(C++/C), Gambas software for the SUS ordering application.
  • Coded C++/Gambas to ensure that Alcohol orders are paid in full, coded the Alcohol return button.
  • Coded C++/C for the customer DB migration, which involved migrating from the flat file to the postgres DB.
  • Developed (C++/Gambas) code for various defect issues/ bug fixes, and enhancements.
  • Tested ( Verification testing, Unit/Integration testing ) the SUS ordering application. Wrote various test documents to support this effort.
  • Managed the release testing of the SUS ordering application, and created various defects, and assigned them to other developers.
  • Sanity Tested the release deployments, and Certification Tested, the features implemented in a release.
  • Interacted with other groups within Confidential to gather information about existing designs/implementations, and the new design/code.
  • Providing advice/support to various other departments/areas within Confidential that might need assistance.
  • Implemented release notes/documentation for the SUS application.

Environment: Windows 7 professional, Unix/Linux, MySQL, Postgres, C++/Gambas

Confidential, Alpharetta, Georgia

Sr Software Developer

Responsibilities:

  • Worked in the Confidential &T health care project, responsibilities included designing/coding/testingDSD(C++/Java) software for the Confidential &T health care application.
  • Implemented shell scripts to upload/download reference data to the database that included http links, got involved in writing monitoring scripts.
  • Developed DSD(C++/Java) code for Jira task issues/ bug fixes, and enhancements.
  • Tested (Verification testing, Unit/Integration testing) the Confidential &T healthcare application. Wrote various test documents to support this effort.
  • Managed the release testing of the Confidential &T healthcare application, and created various Jira defects, and assigned them to other developers.
  • Sanity Tested the release deployments, and Certification Tested, the features implemented in a release.
  • Interacted with the other groups within Confidential &T/ Confidential to gather information about existing designs/implementations, and the new design/code.
  • Providing advice/support to various other departments/areas within Confidential &T that might need assistance.
  • Implemented release notes/documentation for the Confidential &T health care application.

Environment: Windows 7 professional, Unix/Linux, Volt DB, Fusion Works Framework, DSD (C++/Java), Shell scripting.

Confidential, Mounds View, Minnesota

Sr Software Developer

Responsibilities:

  • Worked in the CRHF development group, responsibilities included designing/coding C++ software for various devices.
  • Designed C++ code/software for the EV ICD Device.
  • Designed C++ code/software for the EVERA AF Device.
  • Designed C++ code/software for the ASD2 Research Device.
  • Developed 2 tier C++ code to decode the binary PDD file for the LINQ HF device, and then output the data in the Xml file.
  • Debugged, and patched C++ GUI code, for various TFS tasks.
  • Developed C++ code for TFS task issues/ break fixes, and enhancements.
  • Tested (Verification testing, Unit/Integration testing). Wrote various test documents to support this effort.
  • Interacted with the other groups within Confidential to gather information about existing designs/implementations, and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation (Cockpit/Framemaker/Word) for the CRHF development group.

Environment: Windows, Visual Studio 2005/2012, C/C++, Cockpit, Framemaker, Carelink 2090 Programmer, SPD Database

Confidential, Lake Buena Vista, Florida

Sr Software Developer

Responsibilities:

  • Worked in the RTP production support /development group, responsibilities included debugging/fixing the daily on call production support issues.
  • Designed C++ code/software for the RTP team.
  • Debugged and patched C++/C code, for various IM's and RM's, was heavily involved in a qidx issue involving memory issues.
  • Investigated existing RTP code issues, documenting them for other teams. Documented the on call production support issues, and the health check process.
  • Developed C++ code for production support issues/ break fixes, and enhancements.
  • Developed shell scripts, and perl scripts in unix for the RTP system.
  • Tested (regression, release functional testing), and debugged the release code.
  • Wrote various test documents to support this effort.
  • Interacted with the other groups within Disney(inbound/outbound) to gather information about existing designs/implementations, and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation/Wiki update links for the RTP group.

Environment: Unix/Windows/Linux, C/C++, Java scripting, Shell scripting, Oracle, Perl, Python.

Confidential, Irvine, California

Sr Software Developer

Responsibilities:

  • Designed C++ code/software for the Rest API requirements.
  • Implemented the API’s through Nexus layer API’s in C/C++ for the Rest API calls coming through a java script.
  • Programmed the IPC mechanism in C++/C that called the Nexus nxserverlib code through a client interface.
  • Debugging (bugs raised through QA) and patching C++/C code using Dbx on the UIPC board.
  • Investigated existing Broadcom/Nexus layer code, documenting them for others teams/meetings.
  • Unit tested and debugged the newly implemented C++ code using dbx on the UIPC board. Flashed the newly created images on the UIPC box for testing.
  • Interacted with the other groups such as Broadcom/ Confidential to gather information about existing designs/implementations and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implemented release notes/documentation for the new Rest API’s programmed.
  • Develop / support / enhance the Build System/Make Files. Integrated the latest code and made sure it integrates with the build system.

Environment: Unix/Windows/Linux Ubuntu, Embedded C/C++, Java scripting, Shell scripting, Oracle

Confidential, Southlake, Texas

Sr Software Developer

Responsibilities:

  • Designed software patches/binary for the G3 client using C/C++.
  • Implemented Maintenance design/fixes for various clients such as OU/ET/A3/9W.
  • Development of code for production support issues/ break fixes and enhancements for clients such as OU and G3.
  • Developing shell scripts and perl scripts in unixto aid the mainframe migration.
  • Debugging and patching C++/C code using Dbx for the Airvision Revenue Management system.
  • Investigated existing design flows, documenting them for others teams.
  • Unit tested and debugged the new design fixes/changes using dbx.
  • Interacting with the other groups to gather information about existing designs/implementations and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implementing release notes/documentation for the new design change.
  • Develop / support / enhance the Build System/Make Files.

Environment: Unix/Windows, C/C++, Perl scripting, Shell scripting, XML parsing

Confidential, Mooresville, North Carolina

Sr Software Developer

Responsibilities:

  • Designed software for the Verifone MX925 Pinpad (embedded call back) using C/C++ and Tcl scripts.
  • Designed code changes for the new FiPay Pin Tokenization authorization design change in C/C++.
  • Development of code for production support issues/ break fixes and enhancements.
  • Debugging and patching C++/C code using Eclipse/Dbx for the Tokenization project.
  • Investigated existing design flows, documenting them for others teams such as the AJB / FiPay Pin team such as the reversal authorization process.
  • Created MX925 Verifone forms utilizing the Verifone forms manager and uploaded these to the new MX925 device for sizing and fitting.
  • Unit tested and debugged the new design changes using dbx.
  • Interacting with the other groups to gather information about existing designs/implementations and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implementing release notes/documentation for the new design change.
  • Develop / support / enhance the Build System/Make Files.

Environment: Unix/Windows, C/C++, Embedded systems, Perl scripting, Shell scripting, XML parsing

Confidential, Austin, Texas

Sr Software Developer

Responsibilities:

  • Development of C++/C code on windows/linux for the OMCI application.
  • Analysis and documentation of C++/C code for the OMCI application.
  • Development of code for production support issues/ break fixes and enhancements.
  • Debugging and patching C++/C code using Visual Studio for the OMCI project.
  • Coding C++ for the design enhancements/change for the OMCI application. Coding C++ for the change of the new libraries and code (OSPA, operating system protocol Access) received from the BIOS team to replace the existing DA interface.
  • Developed in C# .Net, a COM+ prototype to replace/design a continuous running DFEP service with an on demand service (Visual Studio 2010).
  • Providing real time C++ support/training to other groups.
  • Interacting with the other groups to gather information about existing designs/implementations and the new design/code.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implementing release notes/documentation for the new design change.
  • Develop / support / enhance the Build System/Make Files.

Environment: Unix/Windows, C/C++, C#.Net, Client-Server Desktop,VB scripting, Shell scripting, XML parsing

Confidential, Omaha, Nebraska

Sr Software Developer

Responsibilities:

  • Development of C++/C code on unix/linux for the mainframe migration to C++, including Park University and Decode applications.
  • Analysis and documentation of C++/C code for the mainframe migration.
  • Development of code for production support issues/ break fixes and enhancements.
  • Coding/DebuggingC++ code for the Affinion project for enhancements.
  • Analyzing the mainframe code and translating that in C++ to produce similar Outputs with the given Inputs.
  • Analyzing each services documentation to better understand the IO and functioning of the service.
  • Debugging and patching C++/C code for the Affinion project.
  • Providing real time C++ support/training to other groups.
  • Developing shell scripts and perl scripts in unixto aid the mainframe migration.
  • Interacting with the other groups to gather information about existing designs/implementations.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implementing release notes/documentation for what was implemented to aid other designers to use them.
  • Monitoring the compiled builds on the cruise control dash boards.
  • Develop / support the Build System/Make Files.

Environment: Unix/IBM Mainframe, C/C++, Java, Shell scripting, MYSQL

Confidential, Dublin, Ohio

Sr Software Developer

Responsibilities:

  • Development of C++/C code on unix and windows for the MBT (Medical Business Transformation) pricing group.
  • Analysis and documentation of C++/C/C# .Net code for SAP migration.
  • Development of code for production support issues/ break fixes and enhancements.
  • Providing data to other teams (CF) using the Pwoc process (Pricing Analysis), and the change history table.
  • SAP ECC script writing for the MBT future state applications. Developing/analyzing ABAP code for minor enhancement/fixes.
  • Debugging and patching C++/C (Unix), C#.Net(Visual Studio 2010) code for the MBT group.
  • Providing real time support to the SAP team about the MBT group C++/C code.
  • Developing shell scripts and perl scripts in unix to aid the SAP migration.
  • Interacting with the other groups to gather information about existing designs/implementations.
  • Providing advice/support to various other departments/areas that might need assistance.
  • Implementing release notes/documentation for what was implemented to aid other designers to use them.
  • Providing real-time support to the technical representatives in the MBT pricing production field regarding any issues.
  • Developing/AnalysingC++/C code for problems that were raised as per an issue in the production field, which would require a fix or an enhancement of the existing functionality.
  • Develop / support the Build System/Make Files.

Environment: Unix/Windows XP, C/C++, C# .Net, Client-Server Desktop, Java, VB, Shell scripting, SQL, Oracle

Confidential, Dallas, TX

Sr Software Developer

Responsibilities:

  • Developed code in C++/C for the XPSM player on ubuntolinux to implement the live TV and vod functionality for the Intel box.
  • Implemented a D-bus to enable inter process communication to send messages between the UI process and the player process.
  • Implemented code to download/post jpg files from the internet using CURL, asynchronously and synchronously using multi-threading code.
  • Developed LUA scripts for widgets, for project north.
  • Functioned as the project north primary POC to aid the support of deployment of the frontier/project north.
  • Debugged serial logs which output debug statements from LUA scripts to troubleshoot STB widget issues.
  • Developed/Analyzed code for IR’s that were raised as per an issue in the production field, which would require a fix or an enhancement of the existing functionality.
  • Tested widget functionality on development/SIT boxes before deploying them on production boxes.
  • Provided real-time support to the technical representatives in the production field regarding any issues.
  • Implemented release notes/documentation for what was implemented to aid other designers to use them.
  • Interacted with the other groups to gather information about existing designs/implementations.
  • Provided advice/support to various other departments/areas that might need assistance.

Environment: Ubuntu linux, C/C++, Shell scripting, LUA Scripting, SQL, Informix

Confidential, Tampa, FL

Sr Software Developer

Responsibilities:

  • Developed code in C++/C on Unix for writing servers to load the data from different tables into the cdm database.
  • Implemented C++ Servers to port data from IVAPP, and BAAIS EAST/WEST to the common database (cdm vi).
  • Implemented various shell scripts and Perl scripts to assist the porting of data from different sources into a common database model.
  • Developed/Analyzed code for IR’s that were raised as per an issue in the production field, which would require a fix or an enhancement of the existing functionality.
  • Unit tested the code and provided excel documents that showed before state and after state of the database tables.
  • Implemented various SQL to get the counts to match the source data to the destination data.
  • Provided real-time support to the customer service representatives in the production field regarding any issues about the common database model.
  • Implemented release notes for the servers that were written, so the production team could install the kits successfully.
  • Interacted with the other groups to gather information about the data sources and the type of data available to be ported.

Environment: Ubuntu linux/unix, Windows XP, C/C++, Shell scripting, LUA Scripting, SQL, Informix

Confidential, Dallas, TX

Sr Software Developer

Responsibilities:

  • Developed code in C++/C on unix for the backend servers for enhancements and code patches.
  • Developed/Analyzed code for IR’s that were raised as per an issue in the production field, which would require a fix or an enhancement of the existing functionality.
  • Developed code for issues surrounding Cofee restarts. Code was analyzed and fixed for issues that would cause the representative to restart the Cofee application. One Cofee restart issue would cause multiple representatives to restart the Cofee application.
  • Provided real-time support to the customer service representatives in the production field regarding any issues about ordering products through Cofee.
  • Managed all the IR’s that came in the Cofee-East queue and routed/assigned them to other developers in the team for analysis.
  • Interacted with the backend systems teams such as SSP/NTAS/UCSR and IVAPP to investigate any issues with Cofee ordering.

Environment: Sun OS 5.8, C++, Java/JSP, Pro* C++, Oracle, SQL, Shell Script, Microsoft Visio, Subversion and CVS, Java, Junit, Tuxedo 8.1, Microsoft Visio

Confidential, Tampa, FL

Sr Software Developer

Responsibilities:

  • Developed code in JSP/Java for developing a dashboard that can be used by the developers to track the lifecycle of a patch and the association of scripts with the installs.
  • Developed UNIX scripts that were needed for successful DIT installation and monitoring.
  • Provided complete support for the DIT box. Performed daily installations including packages and scripts.
  • Communicated with VDSI on daily basis to update the status of the builds and installations.
  • Provided demonstrations to the Ivapp team/Ivapp Release Management on how to utilize the dashboard.
  • Provided advice/support to various other departments/areas that might need assistance.

Environment: UNIX, C++, C#, VB, XML, Shell Scripts, Perl Scripts, CORBA, SQL, DB2, Sybase

Confidential, Tampa, FL

Sr Software Developer

Responsibilities:

  • Developed code in C++/C on UNIX for the core HNM application.
  • Implemented Shell/Perl scripts interacting with the DB to develop excel reports which were provided to various departments using cron jobs.
  • Implemented code fixes in C++/C for various batch jobs.
  • Implemented various IR’s that required code fixes in C++/C.
  • Implemented design enhancements in C++/C to improve the existing functionality of various batch jobs and the core HNM application.
  • Providing advice/support to various other departments/areas that might need assistance.

Environment: UNIX, C++, JAVA/J2EE/JSP, XML, Shell Scripts, Perl Scripts, SQL, DB2, Sybase

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