SUMMARY:

• Over 30 years of hands - on experience in managing all aspects of technology, including systems development, program management, operations, cybersecurity, enterprise systems, and data collection systems. At Westat, I am responsible for innovation, cybersecurity, artificial intelligence, Blockchain, cloud deployment, and overseeing quality, budget, and timely completion of client deliverables across multiple studies. I have built and led world-class teams distributed around the globe for startups and established enterprises. Strong background in developing and implementing complex systems in support of government sector.
• Doctorate Thesis - Risk Precursor Analysis: The relationship Between Previous Driving Records and Driver Fatalities, August 2017
• NIST Special Publication Workshop Report: Consensus Safety Measurement Methodologies for Automated Driving System-Equipped Vehicles 
• Frequent contributor to CIO/CTO, AI, Innovation and other blogs/groups
• Harvard Business Review Advisory Council
• PMI Thought Leadership Inner Circle
• MIT Technology Review Global Panel

PROFESSIONAL EXPERIENCE:

Director, Information Technology

Confidential

Responsibilities:

• Oversee all aspects of a nationwide health survey and another projects consisting of 35 systems and 55 IT staff. My responsibilities include:
• SDLC - Manage schedules, budget, requirements collection, development, testing, and delivery of all systems using agile and waterfall methodologies. We use WPF, VS 2019, C#, C++, .NET Framework, SQL Server, ASP.NET Core/Razor, REST API, Vue.js, React.js, Angular.js, .Net 4.7.2, JavaScript, JQuery.js, Blaise 4/5, Python, DevOps, Solr, Elasticsearch, Redis, Microservices, Selenium, AWS/Azure Services, Kotlin, and Java technologies and tools.
• Technical Leadership - Provide technology teams with oversight in design, development, architecture, and support, while making significant contributions in tasks of increasing complexity.
• Information Security - Oversee the annual Security Assessment and Authorization (SA&A) life cycle producing Security Assessment Report (SAR), System Security Plan (SSP), Security Compliance Assessment (SCA) documents in order to obtain Authorization to Operate (ATO) for all systems.
• Innovation - Encourage innovation, implementation of cutting-edge technologies such as AI/ML, Blockchain, AWS/Azure Services, and Mobile development.
• PMO - Standardizes project management processes throughout the IT organization, facilitate evaluation and selection of software product, setting and managing project KPIs, manage resource allocation, and tracking portfolio management.

Sr. Program Manager

Confidential

Responsibilities:

• Lead a team of data scientists, machine learning researchers and developers to develop machine learning based solution to improve customer experience and productivity for the Apprenticeship Modernization program at Department of Labor (DOL)
• Support information security governance, risk and compliance activities aligned with the NIST Risk Management Framework (RMF) and Federal Risk and Authorization Management Program (FedRAMP)
• Assist with development and maintenance of Plan of Action and Milestones (POA&M), and prepare ATO documentation
• The analysis performed on data collected from Voice and text chatbots determined what kind of programs are needed for various demographics including veterans and people with disability, and what programs are no longer in demand
• Designed a platform offering AI services to translate video clips to other languages, transfer video to text, text to speech, and offer voice and text chatbots

Sr. Program Manager/Scrum Master

Confidential

Responsibilities:

• Manage multiple agile Corporate Data Warehouse (CDW) programs/projects with a cumulative budget over $3M
• Perform QA audits of software development and testing processes/procedures and environments
• Projects give Freddie the capacity to securitize previously delinquent loans, produce meta data, and store data lineage
• Projects gave Freddie the capacity to securitize previously delinquent loans, produced meta data, and stored data lineage, and made lending available to low-income families for Single-Family and Multi-Family properties through Federal Housing Finance Agency (FHFA) Affordable Housing Goals and Duty to Serve programs

Sr. Program Manager/Scrum Master

Confidential

Responsibilities:

• Manage multiple programs/projects with a cumulative budget over $9M while meeting scheduled deployment dates
• Facilitate Scrum/Kanban ceremonies emphasizing on Daily Standups, Sprint Planning/Grooming, and Retrospective
• Projects allow Marriott to make age-based pricing booking, share booking and inventory with the Cosmopolitan Hotel, allow Concur Travel Management to directly book into Marriot, and merge 36 Delta hotels into Marriott brand
• Marriott was able to reach the goal of 1M rooms through Delta acquisition
• Enabled Concur TripLink to book any Marriott 6000 hotels resulting in elimination of 10% agent booking cost

Vice President

Confidential

Responsibilities:

• Information Systems - Oversee development and maintenance of all billing and financial, CRM, voice and data communication, administrative, and entire portfolio of IT systems. Utilize IBM Security Access Manager (ISAM), CICS, IBM MQSeries, IaSS, Paas, Saas, IBM WebSphere Application Server, Cobol, JCL, IBM z10 Mainframe (z/OS), Unix/Linux, PL/I, C, Java, Python, JSP, JDBC, DB2, and SAS.
• Operations - Manage a production site in Eagan MN, and a backup site in Salt Lake City, Utah utilizing IBM z10 Mainframe, Unix, Windows and EMC Secure Authentication servers, Firewalls, and VPN to improve ops efficiency
• Program Management - Stand up PMO, manage budget forecasts, capital and operational expenditures, provide strategic direction and technical management, enhance reporting, compliance and security standards, negotiate Cost Plus Fee (CPAF) and Cost-Plus Fixed Fee (CPFF) contracts, and validate SLAs
• Customer Care - Manage all client calls, provide user’s, perform UAT of all IT systems, organize outage and system notifications, and log and track all issues onto the Remedy trouble management system
• Information Security - Develop and implement corporate security policy, develop requirements for Security Information & Event Management (SIEM), review intrusions and approve remedies
• Managed corporate-wide deployment of Remedy CRM system in 10 weeks (record time) in a multi-vendor environment. Implemented all rules, escalation process, identified roles, prioritized incidents, created automatic ticket creation and closure procedure, provided and established a path for all vendors to migrate to the new platform
• Planned and implemented BCP, BIA, BRP, COOP, CMP, and Disaster Recovery Plan (DRP)
• Pioneered cloud storage usage resulting in $750K cost reduction in one project alone
• Deployed 844 toll free number adding over seven million new numbers tothe US and Canadatoll free directories
• Reduced Average Speed of Answer by 22% and increased Average Calls per Day by 17%