Developer Resume

SUMMARY:

Self - driven, dynamic and motivated professional with 3 years of strong experience in application, production support and MS office. Experienced in troubleshooting and monitoring various applications/infrastructure and NOC. Analytical technical support representative adept at resolving complex production issues. Willingness to learn new technologies and excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Programming and scripting languages: Core Java, C/C++

Monitoring Tools: Nagios, WhatsUp gold, Zabbix

Ticketing Tools: JIRA, CA Service desk and Service Now

Databases: MySQL, MariaDB

Operating system: Linux/Unix, Windows

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Monitoring Disk usage, cron jobs scheduling, CPU usage, call failures, link alerts and taking the necessary steps to mitigate.
Configuring servers to maintenance mode in monitoring systems and supports in maintenance activity period, patching activity, DR activity.
Experience working in Real Estate Mortgage and Finance Company.
Daily interacting with the business user in person, over the phone and via email.
Experienced on reporting EOD (Overnight process) using Real Servicing application.
Experience on supporting web-site Ocwencustomers.com hosted on intranet and internet
Good knowledge about Incident Management, Problem Management and Change Management.
Report any issues with performance or capacity to IT for resolution within SLA defined. Coordinating with the support team in case of server related issues and making sure the server is back up and running.
Shift Coverage, giving proper shift update to the next shift engineer and always provide support in times of need i.e. production issue.
Creating incident for alerts and working on Service requests.
Informing the various stakeholders on the status of the server in case of sev1 issues on timely basis.
Reviewing system performance and capacity on a periodic basis and sending reports to applicable personnel.
Administering, managing and documenting server and system monitoring and maintaining accurate escalation and remediation processes
Document all reported incidents - identify trends to assist in future problem resolution.
Troubleshooting alerts related to application and DB servers
Tracing server logs exceptions for finding root cause for errors/ exceptions.
Confirming the status by pulling health checks.
Routine health check-up of Linux/Unix servers.
Knowledge of ITIL process.
Fetching hourly, weekly data as per business requirement.
Monitoring Disk usage, CPU/Memory/Disk usage, and ping down, packet drop, BGP link, CPT devices and Network services by login into the network device and taking the necessary steps to resolve.
Monitoring the traffic of network (MRTG) and internet usage.
Configuring (addition/removal/modification) of network devices in the monitoring tools.
Configuring the maintenance window for network devices to maintenance mode in monitoring systems and tools in maintenance activity period.
Analysing the route cause through vendors (via call or portal) and consistently follow up on the same.
Taking backups of network devices.
Good knowledge about Incident Management, Problem Management and Change Management.
Creating incident for alerts and working on SRs.
Informing the various stakeholders on the status of the server in case of sev1 issues on timely basis.
Reviewing system performance and capacity on a periodic basis and sending reports to applicable personnel.
Document all reported incidents - identify trends to assist in future problem resolution.
Tracing server logs exceptions for finding root cause for errors/ exceptions.

Confidential

Responsibilities:

Working on Network/Server/Application for administration and maintenance operation.
Having experience in analysis, information gathering, internal/external stakeholder for technical consulting on Server/Network/Application issue.
Working with different geographical teams to rectify problem and resolve the incident.
Experience in software Development life cycle (SDLC).
Troubleshooting for all incidents and perform root cause analysis.
Knowledge of ITIL process.
Directly reporting to senior manager and Director for all incident and problem report.
Using tools includes: Jira, Putty, Status Hub, Tomcat/apache, Linux, S-Now, Nagios, and Network.

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