Sr. Developer Resume Westminster, CO - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Fort Collins, CO

Principal Consultant

Responsibilities:

Worked as Technical Lead on 8.x upgrade/migration
Worked as Lead Technical Manager (TAM) on hosted, multi tenant platform for Fortune 500 company
Genesys Inbound Voice 8 certified.

Confidential, Westminster, CO

Sr. Developer

Responsibilities:

Working to support Confidential DevConnect third party developers on Confidential ’s self service platform and other telepony APIs.
Adminstering a number of remote lab environments for members.
Devconnect support of Orchestration Designer/Dialog Designer.
Experience Portal/Voice Portal and other supporting self service applications.
Confidential System Manager 6.3 RESTful webservices, Session Manager 6.2/6.3.

Confidential, Richmond, VA

Genesys Developer Sr.

Responsibilities:

Routing development from the Confidential Cloud to the Confidential, post Confidential to the individual agent.
Enterprise routing covering over 13,000 toll free numbers across multiple call centers.

Confidential, CO

Genesys Engineer

Responsibilities:

Served as Client Technical Lead for Confidential & Confidential ’s/Genesys HICS multi - tenant call center solution
Worked with consultants, networking, hardware, sales and implementation teams to solve clients’ business/technical problems.
Genesys Call Center software 7.6 - 8.0, SIP

Confidential, Lakewood, CO

Confidential Developer II

Responsibilities:

Designed, developed, and supported enterprise wide Genesys Confidential applications w/Java servlets / webservices.
Apache Tomcat, MS SQL, Javascript, Java Servlets, Genesys InfoMart, XML, VXML, HTML, Eclipse, NetBeans, Genesys Framework 7.2/7.6, Cleo TP API .

Confidential, Concord, CA

Senior Telecom Engineer

Responsibilities:

Confidential, San Francisco, CA

Call Center Business / Reporting Analyst

Responsibilities:

Generated and analyzed call center reporting/metrics for client management team.
Administered call center data warehouse, Aspect call routing/design, Microsoft SQL, MS Office.