SUMMARY

• Solution - driven and results focused professional with over 13 years of experience in the areas of consulting services, application/software development and technical support.

TECHNICAL SKILLS

Languages: C, C++ Java, NetLinx (C++ based language), HTML

Tools: Eclipse, MS Visual Studio, NetLinx Studio, Confidential Home, TPDesign4, Visual Architect

Operating Systems: Linux, Windows Server 2008/2003/7/XP, Solaris, Apple OS X

Hardware: Confidential Modero touch panels, Confidential NI-Series master control units

DBMS: MS-SQL Server 2008/2005

Protocols: RS-232, RS-422, RS-485, TCP-IP Sockets, UDP, XML

Scripting: Korn Shell, Perl, LUA

General Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint)

PROFESSIONAL EXPERIENCE

Technical Consultant

Confidential, Chicago, IL

Responsibilities:

• Manage Enterprise Content Management clients and engagements, implementingWorkSite Document Management Systems providing a low total cost of ownership for a rapid return on investment and higher productivity.
• Design, implement and customizeIDOL Universal Search,an intuitive and easy-to-navigate Web interfacesoftware thatprovides users with a personalized search experience eliminating the need toconduct multiple, repetitive searches or risk missing crucial information.
• Take ownership of technical tickets that are causingsimilar issues with multiple clients and clearly documentresolutionsteps insuringonetime delivery that meets business requirements and industry best practices improving the rate of client retention and increasing profitability.
• Provide training and guidance for some Autonomy products to junior consultants to get them up to speed quickly, reducing the amount of none-billablehours to exceed quarterly team goals.

Control and Automation Application Developer

Confidential, Richardson, TX

Responsibilities:

• Designed and developed a Java/NetLinx based application “ Confidential Home” that greatly reduced dealer time spent in development by more than 80%, the application auto-generated all the code, imported the required Java/NetLinx device drivers and touch panel files ready to be compiled and loaded on the Confidential master controller.
• Designed, developed and maintained embedded Java/NetLinx software device drivers for many displays, set-top boxes, receivers, lighting systems, HVAC, audio and video distribution systems, switchers, power management systems, touch panels of different resolutions/sizes, keypads, remote controls and others saving Confidential dealers on average three weeks in research and development per device driver.
• Engaged with key residential Confidential dealers to better understand where the majority of development time was spent and focused on automating those areas. Provided them with the tools to make code customization a smother process.
• Interfaced with the residential sales channel to gather feedback on software releases and used this info to improve product quality in future releases.

Trade Show Representative

Confidential, Richardson, TX

Responsibilities:

• Coordinated and managed over 20 people at the trade show floor to assist with initial stages of booth setup all the way to tear down.
• Presented to prospective customers the latest Confidential software/hardware technologies including Visual Architect, Confidential Amenities Solution, and Confidential Device Discovery.

Software Engineer

Confidential, Richardson, TX

Responsibilities:

• Designed and developed Java/NetLinx software device drivers, using Eclipse, to control third-party devices using serial protocols (RS-232, RS-422 and RS-485) and Internet protocols (IP, UDP and SNMP).
• Created graphical user interfaces using TPDesign4 software for Confidential Modero Touch Panels to supply dealers and end users access to control methods, assisted third-party manufacturers to implement software protocols that simplified and streamlined communications between Confidential NI-Series master control units and manufacturers’ devices.

Firmware Engineer

Confidential, Richardson, TX

Responsibilities:

• Developed code for two Confidential HCS12 microchips on the NI-700 master control unit to translate serial commands with various configurations into IR pulses, giving the controller, an extra sellable feature.
• Consulted with the production team to create a rigid testing strategy for all wired and wireless touch panels and other products that leave the production line that reduced the number of defective items leaving the warehouse.
• Programmed a lighting control system to interface with Confidential ’s lighting system to seamlessly fit into the Confidential API.

Software Engineer

Confidential, Austin, TX

Responsibilities:

• Programmed a data acquisition board to interface between the cooling system and the dermatologist’s computer, allowing for different temperatures to be set and maintained.
• Designed and developed software that reads and writes to an I-Button, which reported cryogen consumption levels to the dermatologist so more cryogen is ordered in time eliminating downtime.

Technical Support

Confidential, Austin, TX

Responsibilities:

• Troubleshot, resolved and fully supported Confidential ’s large corporate, military and federal accounts.
• Researched Confidential ’s knowledge base for non-typical issues and reported results to customers.
• Scrubbed repeated dispatches caused by error due to incomplete troubleshooting to reduce talk time and number of future dispatches, therefore, reducing cost, minimizing customer phone wait time, and increasing customer satisfaction.