SUMMARY:

• Dynamic, versatile software asset manager utilizes 15 years of experience supporting development and improvement of procedures and practices for successful software and hardware management that ensure compliance, control and protection of assets. Employs deep understanding of software contracts, entitlements and license types across a broad spectrum of product and platforms, interprets licensing terms and conditions for most major publishers. Uses auto discovery tools to assist with software reconciliation, maintenance agreements and enterprise agreements. Strong interpersonal skill promotes communication among IT staff, internal customers and vendors, flexible and adaptable with ability to analyze and quickly absorb IT concepts while working in a fast paced environment. Exceptional technology knowledge combined with proven leadership, team - building and excellent conflict resolution abilities, adroit at recommending and implementing processes that improve efficiency, enhance productivity and drive sustained organizational performance
• Software Licensing Analysis IBM Licensing Altiris Asset Management Microsoft Licensing
• IBM Passport Advantage Manager ILMT Microsoft System Center Configuration Manager
• Contract Familiarity Microsoft SharePoint, Word, Excel, Access FlexNet Manager Platform (FNMP)
• Licensing Optimization Help Desk BMC Adobe, Symantec, VMWare Licensing Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential

Software Asset Manager

Responsibilities:

• Maintain strong working familiarity with IBM contracts, entitlements, and license types, interpret IBM licensing terms and conditions
• Monitor and measure entitlement asset management processes outcome through validation of key performance indicators
• Ensure software license compliance is met by following control procedures and regulations
• Manage software license entitlements for reconciliation against purchases and drawdowns
• Perform IBM Licensing Optimization, including gathering historical purchase and contract data, current contract and Passport Advantage data, baselining purchases within the FlexNet tool, work with product owners to understand IBM licensing within the tool
• Maintain IBM sub capacity licensing and bundling within ILMT and work with product owners to validate data accuracy
• Train full time licensing staff in FNMP license creation and management as well as Microsoft licensing mentoring
• R educed support costs $200,000 by negotiating volume contract agreement and eliminating unused software licenses

Confidential

Software Asset Systems Analyst

Responsibilities:

• Guided product owners on gaps that may exist between licenses owned versus applications installed and recommended actions to close gaps
• Defined and steered processes for normalizing, uploading and maintaining proof of purchase information into FNMP system, assisting budgeting, license compliance, inventory, contracts, cost, and product use rights
• Worked closely with suppliers, end users, vendor management and contract specialists to identify savings opportunities, maintain new acquisition purchases, maintenance subscriptions, true-ups and upgrades
• Communicated with toolset provider to ensure accuracy of application recognition library and other associated data sets
• Maintained reporting functionality of FNMP to address management requirements to obtain information
• Implemented and managed processes followed by offshore professionals team, provided reporting on progress and status of offshore work
• Provided support to Windows 8 upgrade team to facilitate business need for installed applications, ensured they are licensed and supported by Windows 8 and desktop management
• Communicated about SAM policies and educated end users, management, developers and vendors through email, individual interviews, group meetings, presentations and seminars

Confidential

Software Licensing Analyst

Responsibilities:

• Prepared comprehensive reports on installed software for all servers and desktops by using System Center Configuration Manager reporting tool
• Served as primary steward of software asset data as it relates to Microsoft licenses deployed and utilized across HTC America
• Provided advice and guidance supporting customer best interests on software license management and Microsoft EA renewal
• Eliminated $400,000 in possible fines by auditing and resolving licensing issues prior to an external audit

Confidential

Software Asset Manager

Responsibilities:

• Performed routine software compliance assessments and risk analysis for purchased software products for desktop, server and host platforms using various software management tools
• Developed and maintained software and hardware asset tracking system to meet IT management requirements to obtain information
• Maintained knowledge on all Microsoft products and licensing programs
• Collected and communicated information for budgeting, software compliance and inventory, contract summaries and cost comparisons
• Assisted internal clients better understand their needs, recommended software purchases that give best pricing while meeting State contract requirements, purchasing policies and IT standards
• Cultivated and maintained vendor relationships to build dynamic partnerships
• Helped internal customers and vendors resolve licensing, purchasing, and performance issues
• Analyzed current industry trends and communicated changes and upgrade opportunities to internal customers and IT staff
• Maintained and reviewed software contracts, OEM agreements and maintenance agreements to identify savings, maintenance, service offerings and upgrade opportunities, reduced software costs by $40,000 by reallocating underutilized software licenses

Confidential

Hardware/Software Asset Manager

Responsibilities:

• Advised departments on planning capital budget for necessary upgrades of technology equipment and software based on needs, costs, IT standards and best form of procurement
• Ordered, received and placed technology related equipment, software and other capital purchases
• Researched and communicated to technology group new, available technologies as well as changes to Apollo Group and UOP standards
• Coordinated sale, donation, redistribution or disposal of all technology equipment
• Tracked location, usage, condition and disposition of all technology related assets, reduced overhead by 25% associated with managed and supported software by streamlining IT tracking and deployment processes
• Served as primary contact between UOP-IT department and corporate purchasing staff
• Tracked warranty information and maintenance agreements of equipment and software, coordinated repairs and renewed as necessary