WORK EXPERIENCE:

Confidential

Build Lead

Responsibilities:

• Delivered support of various IDev builds/deployments (including release dates and the features/functionality being deployed in each), code merges and branching processes (GIT, Stash, JIRA), and environment support in conjunction with other support teams as well as managed production deployment activities and follow up status reporting;
• Developed/maintained a master testing & deployment calendar for the team and other stakeholders;
• Regularly and proactively communicated with both technical and non - technical resources in a productive, solutions-oriented manner;
• Troubleshot deployment-related issues and setup, coordinating with developer, project management, backend development, and other groups to resolve and assisted with tracking and analyzing problem trends and making recommendations on permanent root-cause solutions;
• Technical advisor to designers, copy editors, business owners and project managers regarding front-end development capabilities, standards and processes, which included a Continuous Delivery (CD) pipline using Kanban and planned releases using Scrum; and
• Evaluated current internal tools and processes, identified opportunities for improvement, and helped define requirements for developing solutions and new tools.

Confidential

Senior Release & Configuration Manager

Responsibilities:

• Performed an assessment for a national retail company with 1.93 billion in revenues, which included reviewing existing systems, capabilities, processes, tools, and staffing to effectively and efficiently support Release Management and related best practices using Agile and Waterfall methodologies;
• Evaluated current SDLC, build management, source control/versioning, code promotions, automation, tools, technologies, and personnel skills through various interviews and documentation;
• Developed recommendations for quality improvement across REI's present Software Development Life Cycle (SDLC) as well as enterprise-wide policies, procedures, operations, and metrics for Software Configuration and Release Management;
• Documented findings and recommendations and delivered several formal presentations to the senior REI Leadership team; and
• Implemented the above recommendations for Enterprise Release Management and ran regular release meetings to identify: release candidates, monitor release readiness, Go-No/Go decisions, and Deployment Planning as well as conducted production deployments.

Confidential

DevOps Build Manager/ UST Team Lead

Responsibilities:

• Worked with a global shipping company to off-shore the support of various SOA enabled projects and their deployment framework using Scrum methodology (estimations, grooming, story creation, daily standups) and supported the CI framework by working through each sprint backlog;
• Configured projects, environments, continuous integration and deployment pipelines following established standards/procedures as well as troubleshoot jobs to determine if there is application failure or job/environment/configuration failure;
• Evolved the framework by building new functionality using various scripting languages (e.g. Python, UNIX shell scripting, Ant, Jython/WLST);
• Helped to maintain and support the standardization of the deployment frameworks to ensure consistency and reusability across the various platforms and technologies, which included: Nexus, SVN, Git, Maven, Hudson, Java, Java EE (including Java Servlets, Enterprise Java Beans (EJB), JSP, JSF), XML based templating (Jelly), Spring, Apache, Weblogic Server & Portal, JBoss, Oracle Service Bus, Oracle Business Process Manager, ILOG JRules, MQ, Tuxedo, Oracle BPM, VMware/virtual box, Confluence, JIRA, Kanban, and Selenium; and
• Participated in the long-term planning work of build/deploy/configuration activities and strategies, infrastructure changes etc. and worked with various vendors to improve the tools used and processes that utilize them.

Confidential

Software Configuration Management (SCM) Spe cialist

Responsibilities:

• Enhancement of the SCM build and deployment automation in an Agile, continuous integration environment using an integration of: TeamCity, Subversion (SVN), Fisheye/Crucible, JIRA, Confluence, Nagios, and Nexus for a nation-wide cellular carrier;
• Worked to improve cross-team processes, standards and consistency and performed branching and merging, tagging, troubleshooting and performing all build management tasks like: creating builds, troubleshooting errors, and managing build configuration; and
• Development Tool Management which included installation/upgrades to multiple development and build environments, administration (configure, maintain & account creation), backups & disaster recovery, coordination of outages, and initial research of new/alternative tools and delivering on tools, procedures and processes, as needed.

Confidential

Environment: Management Team Lead

Responsibilities:

• Responsible for providing architecture and management of ongoing ALM and EM services support according to business needs and defined operational level commitments for a suite of 265+ applications and a multitude of technologies at a Fortune 100 company with revenues of $50 billion and stores throughout US, Canada, Europe and China;
• Responsible for the consistent application of human resource processes, including capacity forecasting, career development, salary review, staffing, and performance management for of a team of 16 direct reports located in Canada and India;
• Provided resource management and team development by establishing, managing and reporting on progress towards individual, team and unit objectives along with mentoring personnel on expectations, organizational philosophies, and policies/procedures;
• Responsible for creating/implementing/refining enterprise-wide tools, processes and standards focusing on: release management, configuration management, environment & asset management and change management as well as establishing mechanisms to verify team compliance;
• Managed all aspects of test environment capacity and planning, including VM/hardware requirements and purchasing, Nexus repository updates, system monitoring with Nagios and starting data collection of all system components/interfaces for a CMDB and DML (software library);
• Conducted medium-term forecasting (monthly, quarterly, annually) of projects, resources, etc. for ALM and EM as well as direct the development/delivery of accurate estimates for Work Requests, releases, and support services for the successful completion of all projects on time, on budget; and
• Responsible for developing ideas and plans for reducing overall operations support for: shared environment planning, bundled releases, consolidated repositories (TFS, SVN, CVS, Harvest), and continuous integration.

Confidential

Release Coordinator

Responsibilities:

• Coordinated Software Configuration and Release Management activities across multiple teams for a mission critical, enterprise-wide $800 million dollar Facets project;
• Collaborated weekly with other departments to resolve release and build dependencies to ensure smooth and timely deployments for a highly complex, expansive and integrated healthcare system as well as created the Go Live plan for Phase I of a multi-phase project;
• Propagated the correct and timely use of SCM processes, procedures and work instructions and liaised with other departments to keep up-to-date view on near-term objectives, SCM related predecessors and dependencies;
• Provided schedule of release builds and deployments as well as identified issues/impacts regarding schedule changes, distributing escalation reports when warranted for multiple projects; and
• Assisted with the consolidated CMDB creation as well as supported shared environment planning through the preparation/dissemination of technical, procedural documentation and communications.

Confidential

Configuration Manager

Responsibilities:

• Provided Release Management for several complex releases with multiple shared components: preparing documentation (release plans, deployment plans, communication plans, and various other release/change control artifacts); organizing quality checks and review meetings; and delivering technical release management expertise in the bundling of changes/builds into release candidates;
• Performed all build management tasks for several projects and production support including: build configuration, scripting, compiling code, troubleshooting, distribution of builds/deployments that used NAnt, Windows and Unix scripts;
• Managed version control in CVS managing branching and merging, tagging, and auditing of the repository and builds; and
• Established a centralized build and deployment system in SharePoint to track changes throughout all active projects and production stream fixes as well as environments.

Confidential

Deployment Manager

Responsibilities:

• Created a Deployment process to support an organizational transition to shared resources that included process definition, implementation and enforcement of these processes and procedures throughout the various Agile, Iterative and Waterfall methodologies used;
• Acted as a the Deployment point of contact for issues, risks, and impacts and Change Advisory Board (CAB) and representative while also maintaining and coordinating aggregated schedule of platforms, environments, and applications across all Foundation projects and infrastructure teams;
• Coordinated and documented (via SharePoint) all shared environments and components, testing schedules and production deployments and dates for a large number of projects varying in size and importance. Identified and mitigated communications gaps between projects/departments, and interfaced with support personnel, engineers and technical architects to maintain the deployment schedule and facilitated the prioritization of resources during contention as well as mentored teams on release planning, configuration management and change management; and
• Monitored the progress of all platforms toward each technology initiative and proactively facilitated resolution of cross-project issues impeding deployments. Also created a SCCM solution for deployments to a DMZ where access was restricted and provided TFS administration.

Confidential

Configuration Manager

Responsibilities:

• Enhancement of the CM build systems: scripts, tools, processes, and metrics (i.e. velocity/burndown rates) in an Agile, continuous integration environment (which included participation in a daily scrum stand up), being the back up to the Scrum Master and providing support to the development teams;
• Managed version control in Subversion (SVN) and Team Foundation Server (TFS), including branching and merging, tagging, troubleshooting, and auditing of the repository in addition to also managing Third Party Software where it was necessary to facilitate licensing for all third party software used by and delivered with our products;
• Performed all build management tasks like: creating scripts, builds, troubleshooting errors, and managing build configuration using MSBuild, NAnt and WISE automated through Cruisecontrol as well as maintaining build environments and automated test maintenance (Unit & BVT); and
• Development Tool Management for such tools as Cruisecontrol, Bugzilla, SVN, Rally, Visual Studio, which included administration (configure, maintain, account creation & backups), coordinating upgrades to multiple development and build environments, and initial research of new/alternative tools and providing on using tools and procedures, as needed.
• Continuous enhancement of the CM process to support organizational goals including process definition and implementation following ITIL/CM best practices like establishing a Service Catalog and developing OLAs, change management procedures, metrics and software configuration identification, control, auditing, and status accounting throughout the SDLC;
• Hands-on Team Lead for the Configuration Management Engineers who built and deployed software for over 10 applications. Also implemented an automated deployment system, Open Deploy Control Hub, that necessitated creating processes and code standards for development teams to support this system;
• Subject Matter Expert in a enterprise-wide effort in establishing a release management policy across autonomous development and testing teams with shared components/functionality and environments. Closely interacted with Release Management, Development (Agile, Lean, Waterfall), QA, and IT teams to provide technical support ensuring that: policies and procedures were followed; deadlines were met; and consistency maintained throughout all environments; and
• Provided version, build and deployment tool administration and support for the CM process through software management and delivery of releases using such tools as Serena Changeman Dimensions (PVCS), cruisecontrol.net, Nant and Interwoven which in turn supported a variety of technologies.

Confidential

Release Manager/Operations Process Manager

Responsibilities:

• Responsible for environment support and releasing and building/deploying new versions of software of a new B2B, J2EE retail website by monitoring all the steps of the software development lifecycle from development to production and by establishing, maintaining and enforcing SCM policies and processes;
• Created documentation of configuration changes for each release, a release schedule (SIS) for each deployment in addition to deployment metrics. Also worked closely with development and QA teams to ensure the application integrity through bug tracking (coordinated resolution of bugs, communication of risks, and creation of mitigation strategies) and review of any control issues; and
• Performed and managed application version control (CVS, Subversion), managed/compiled application code (ant, Shell Scripts) and provided environment support (Unix, Oracle, ATG) identifying, troubleshooting and resolving source control, build or environment issues when needed.

Confidential

Technical Operations Change/Process Management Manager

Responsibilities:

• Responsible for creation, management and administration of operational processes for all of Confidential ’ US credit card division using ITIL best practices, which included working with internal customers, business partners (i.e. UBS, US Airways) and service providers to jointly establish, maintain, and improve procedures;
• Created and implemented best-practice standards, policies, and tools for operational processes including change management, problem and event management, and service level agreement (SLA) tracking, with KPI metrics associated with each area;
• Managed all activities associated with the Change Management process: assessing change requests for observance of procedure(s); managed/coordinated requests and other activities across internal and vendor teams; communicated changes via established channels; and coordinated planned changes in order to minimize risk, down time, and frequency of outages.
• Audit coordinator for Confidential ’ internal and external technology compliance (i.e. SOX) and Coordinator for both Problem Management and Disaster Recovery for the Tech Ops team.
• Created, refined and performed automated builds and deployment for a variety of systems on Windows and UNIX platforms on a daily basis using tools like: UNIX and Windows scripting, CVS, .NET, VSS, Weblogic, Test Director, Oracle 10, Control-M;
• Configured and maintained web and application layers across environments as well as Validated release components as well as performing software readiness reviews and baseline audits; and
• Designed, developed, implemented, and maintained J2EE agile software configuration management processes/ procedure/policies including: assembly, packaging, and deployment processes using best practices, Change Management processes, and parallel development strategy.

Confidential

Release & Configuration Management Engineer

Responsibilities:

• Managed software releases and worked with the Quality Assurance, Development and Operations teams to improve Configuration Management processes and to ensure SOX compliancy;
• Assisted in the coordination and administration of Configuration Management activities relative to identification, control, and accounting for systems and/or equipment required for components delivered in a release by an agile development team;
• Created, maintained, executed build scripts and utilities for performing automated J2EE versioned builds in a controlled build environment. Tools used to create packages, both code and documentation, for production product distribution were Test Director, VSS, CVS, Maven, Weblogic, Apache and UNIX shell scripts; and
• Administrator of CVS, performing repository maintenance, branching and merging, auditing of development certified releases, reviewed/processed requests for builds and baseline updates, and producing baseline audit reports.
• Managed the global implementation of large scale software releases and various work stream projects involved in an unified, global product release involving Europe, Asia and the Americas where TeamSite, Informatica, Kintana, Ant, ClearCase, Remedy, Control-M and Quality Center were used;
• Owner of the integrated Release Project Plan - ensured all components, release activities and deliverables are identified, documented, tracked and completed on time in a quality manner in accordance with Sarbanes-Oxley (SOX) standards as well as managed the release cycle and all various deployments from testing through to production environments;
• Identified, coordinated and ensured resolution to all technical and operational dependencies between work streams, which related to/impact the Release & Configuration Management processes extending from shared/common code bases, communications, scheduling, environmental needs, installation planning and execution, testing, release promotions and post implementation review; and
• Reviewed and analyzed various geographically different engineering efforts (New York, London and Singapore) to establish/improve and implement processes, best practices, polices and standards for production deployment, change control, configuration and release management areas to ensure technical and operational compliance for each release.

Confidential

Senior Technical Configuration Specialist

Responsibilities:

• Studied the build process and, where applicable, enhanced, automated and integrated the build and configuration procedures for a set of J2EE mission critical applications planning and preparing the assembly of application components and executed the jobs necessary to build/deploy as needed to support testing activities in a real-time system;
• Developed deployment strategies as well as managed the creation/support of development and test environments and related data, providing expertise to help tune these applications from end-to-end;
• Worked closely with the Development team, assisting in identifying and resolving complex technical issues in addition to assessing the impacts of system changes and serving as a central point of control for the various environments used to develop, test and deploy our applications; and
• Reviewed, evaluated and executed comprehensive system requirements and implemented both improved and new tools, scripts and methodologies where PVCS, Ant, UNIX shell scripts, .NET, Mainframe, Informatica, Oracle, Trivoli, Apache and Websphere were used.

Confidential

Release and Configuration Management Engineer

Responsibilities:

• Evaluated, defined, implemented and maintained a system for releases so that all supporting processes/standards of delivered services and products included versioning and dependencies of all software and hardware configurations and specifications and their related documentation. This involved creating a CMDB and managing over 1800 cell sites throughout the T-Mobile and Cingular networks as per upstream compatibilities based upon TruePosition hardware and software versions;
• Created and managed release plans with both internal and client facing teams as significant resource planning of equipment and personnel were needed. Also built release packages (with documentation) using a suite of Rational tools including ClearCase, ClearQuest, RequisitePro, TestManager, Apache, etc., and automated build scripts/make files to create controlled builds and deployments of shrink-wrapped software;
• Chaired the Change Management meetings as well as performed on-going analysis of specific elements, configurations and environments, including system software, hardware and processes, with recommendations for appropriate changes and evaluations of technical limitations that may affect current production environments, future customer E-911 requirements and/or deliveries; and
• Determined cross-product release issues as they pertained to current configurations and created/ communicated recommendations, status, product risk and mitigation plans with senior management.
• Analyzed existing network management system data transactions, integration, technologies and processes and created cost-effective, comprehensive solutions to meet business, functional and performance needs involving existing in-house systems (Visionael, Remedy, Spectrum, Concord, and NetCool) as well as proposed future systems for the largest cable company in the US;
• Collaborated with product teams, operations personnel, product managers, and strategic partners to define Operational Support System (OSS) requirements specifically related to Visionael software and hardware systems; and
• Planned and designed new/upgraded/replacement system components and conducted regular testing and analysis of critical Visionael software and facilities to ensure proper operation in additional to documenting/articulating system requirements and designs to operations teams, strategic partners/vendors, and upper management.
• Created requirements for an enterprise-wide IP Services version management tool and participated in the selection process of the appropriate inventory and software management software;
• Created asset management processes by developing procedures and process flows related to identification, introduction, tracking and replacement of network equipment and worked with the Quality Management Organization to create, implement and audit processes throughout the IP Services division as per the ISO 9000 SEI CMM model; and
• Created a CMDB by identifying and auditing equipment and OS versions, maintained network and system data, and determined provisions for the sparing, repair, or replenishment of those resources. Management of site documentation and service contracts to provide replacement equipment in non-spared locations within specified service-level time periods and tracking equipment.

Confidential

Configuration Management Manager

Responsibilities:

• Represented the interests of Configuration and Change Management. Chaired a Working Group consisting of various participants that aimed to standardize CM processes and introduce ClearCase. Deliverables included course curriculums, SOW, and SLAs, while solely managing the ClearCase Migration Schedule/Release Plan of over 60 independent applications;
• Adapted the organizational CM process to the project and performed all activities at CMMI Level 3 in support of a wide variety of application types, environments, and functional areas and performed CM Manager activities including tasking oversight, scheduling and status reporting, performing on-site software configuration identification/control/auditing, release coordination, and code migrations;
• Second tier Help Desk (Remedy) support for all ClearCase users (200+) that included: Incident Management; User support, Administration of ClearCase (Windows 2000, NT and UNIX); Server support (ClearCase and Multisite), and Build management (JAVA and Visual Basic builds); and
• Mentored project team members with CM tools and process as well as taught CM classes to development teams on ClearCase. Conducted 3-hour overviews (50+ attendees) and 2-day hands-on classes (13 students per class) for all ClearCase users.
• Internal environment management, creation and support for the various lifecycle phases of software development for the Network Configuration Manager product that occurs on multi-platform systems with multi-release levels of development, testing, client and demo environments. Product involved a 3-tiered architecture of oracle databases, CORBA and JAVA code;
• Worked as part of the Release Management Team to ensure that all configuration management practices were maintained on the 40 active environments located on 15+ UNIX and NT servers as per the defined ISO 9000, CMM Level 5 process for Configuration Management; and
• Participant in the Environment Management Team whose responsibilities included the planning and coordination of current and future computing resource needs.

Confidential

Project Lead

Responsibilities:

• Team member of a new customer-based telephony solution to support CLECs (Competitive Local Exchange Carriers). Involved with solution planning, coordinating, implementation and product deployment within guidelines of ISO 9000, SEI CMM Level 5 ;
• Representative for the MediaVantage Customer Service Center for problem determination/ resolution specializing in: NT/UNIX administration, Remedy, Oracle, Inprise products, and in-house telecommunications technologies that in corporate CORBA and JAVA-based applications;
• Active participant in all phases of early product lifecycle including contract creation, requirement creation through to product testing and customer delivery, all accomplished under strict timelines as well as a member of the Incident Management team that regularly met to review, analyze and monitor trends, metrics and escalations of all problems reported.
• Front tier support for the Network Support Help Desk specializing in: Unix & NT Administration; Oracle, Sybase and Informix databases; Telecommunication switching technologies like Lucent & Motorola applications; Web-enhanced services; CDPD and Analog cellular reporting;
• Supported Senior Management, System Performance Engineers and all technical personnel from headquarters and 7 autonomous regions extending from Massachusetts to South Carolina as well as provided incident management and reporting on network performance; and
• Product analysis and evaluation in both UNIX and web-based systems that included documenting and formalizing helpdesk reporting, definitions and procedures for a mixed network environment.