SUMMARY:

• Innovative and technically savvy professional, powered by proven success in implementing tools for long - term efficiency, enhancing business landscape of an organization, as well as leading system and business integration of technology innovations to back-end and customer-facing systems. Talent for aligning IT assets to support the company for aggressive expansion in a fast-paced, challenging market. Highly accomplished
• Retail executive with the ability to deliver strong and sustainable financial results, foster strong cross-functional partnerships, building a dedicated team, and remaining focused on the details.

PROFESSIONAL EXPERIENCE:

Confidential

Cambridge Retail Advisors

Responsibilities:

• Worked with Tapestry (formally Coach) on the selection, development, and implementation of Aptos Retail Point of Sale, CRM, and payment integration for multiple brands and international locations. Led the deployment team through install process in 600+ domestic retail locations.
• Worked with Dunkin Brands to identify areas within their business that could leverage the Internet of Things. In addition, identified and defined several disruptive technologies that would streamline customer identification at their drive through windows.
• Worked with Citi Trends on the selection, development, testing and implementation of a new Point of Sale Software, Hardware, and Payment Solution to 600+ locations.

IT DIRECTOR

Confidential

Responsibilities:

• Designed, developed, and implemented a Mobile POS Solution which streamlined the customer engagement process and increased sales in remote areas of the Stores.
• Designed, developed, and deployed EMV - Chip and Signature to the entire chain eliminating a multi-million-dollar chargeback exposure to the company.
• Led a corporate and vendor team in the design, development, and deployment a new payment solution leveraging a third-party payment switch and utilizing VeriFone’s VeriShield end-to-end encryption to remove all customer PCI data from the Stores.
• Worked with key business partners and peer IT groups to develop and deploy the customer facing elements for several key initiatives including: Loyalty, Buy on-line Pickup in Store (BOPUS), and multi-layered SKU pricing.

ASSISTANT VICE PRESIDENT

Confidential

Responsibilities:

• Defined, developed, and deployed a new Point of Sale system (ACE) and Self Checkout system (CHEC), leveraging a Middleware framework.
• Upgraded and enhanced existing Fuel software adding additional functionality such as: third party gift cards as partial payments, incentive-based pricing, and zip code verification.
• Key functionality delivered: coupon on the receipt, Electronic Benefits Transfer (EBT), and introduced sale of InComm gift cards resulting in $7MM profit annually.

SENIOR MANAGER

Confidential

Responsibilities:

• Responsible for planning, purchasing, deployment and for the enterprise deployment of Self Checkout to all US and Canadian Stores with a total budget of $89M.
• Store Solutions team is responsible for application design, development, and deployment of all applications running on the Point-of-Sale Registers, Self-Checkouts, Store Services, and Host functions including: Credit Authorization, Check Authorization, and Return tracking.
• Established a weekly project review meeting with Store Operation, Finance, and other supporting IT groups to review project status, resolve open issues, and identify upcoming project milestones.

SENIOR DIRECTOR

Confidential

Responsibilities:

• Successfully deployed the Company’s 2004 Strategic Initiatives by planning, implementing, and integrating into Point of Sale (POS) all customer-facing elements required for a Subscription-based Rental Program, the capabilities for customer product trading, and customer selection of rental terms. The implementation was completed ahead of schedule and is projected to increase company revenue by 15% in 2004.
• Re-architected the company’s loyalty program to reduce customer wait time by 50% and increased host system reliability and capacity by 75%. During 2003 Christmas season there was no system down time and less than 1/10 of 1% of the 125 million transactions received during that period timed-out. As a result, the company increased by 20% for the past 12 months.
• IT Lead to the Merger and Acquisition team that successfully evaluated, purchased, and integrated Rhino Video Games to the Emerging Brands division of the company.
• Responsible for the Point-of-Sale software development, support, and distribution at (8500) worldwide store locations.

DIRECTOR

Confidential

Responsibilities:

• Replacement of all company-owned Restaurant IT infrastructure, including Point of Sale equipment, Back Office servers, kitchen automation, Drive-Through components, and communications in (650) domestic restaurants and (250) international restaurants in a nine-month period.
• Planned, organized, and led the upgrade from SAP version 3.0F to 4.0 across entire Burger King Organization including US, Canada, Latin America, Europe, and the Pacific Rim.
• Designed, tested, and successfully implemented the required Y2K upgrades to the corporate Point of Sale system in (550) restaurant locations.