SUMMARY:

• Revenue Cycle: Cadence, Hospital Billing (HB) and Professional Billing (PB) Billing
• Patient Records Reporting: Cogito: Reporting Workbench BI (RWB): Ability to pull various medical reports, Chronicles, Clarity and Caboodle, Patient records, chart access, use of OnBase
• Epic Welcome kiosks
• Epic MyChart, scheduling billing, scheduling, messaging, telemedicine (for PCs)
• Epic Digital: iOS, Android apps: Fyre API tiles, Happy Together, Happy Patient, MyChart, billing, scheduling, messaging, telemedicine
• Epic MyChart Implementation Project Manager: Welcome, HappyPatient, Mobile applications, Haiku and Canto integration
• Community Connect/Care Connect
• Epic Inpatient
• Inpatient Orders: (referrals, reports, charging, workflow processes, placing orders, patient notes, personalization, formulas for notes, scripts)
• ASAP
• OpTime
• ClinDoc (Rover, scanners)
• Cupid, Radiant (PACS integration)
• Stork
• Beaker (AP and CP, 3rd party LIS Integration),
• Beacon
• Dialysis
• Kaleidoscope
• Revenue Cycle: Cadence, Hospital Billing (HB) and Professional Billing (PB) Billing
• HIM, Cadence, Grand Central (ADT, EVS, Transport).
• Implementation of Epic Compass Rose: Healthy Planet, Care Everywhere, Happy Together reports, dashboards, and workflow tools for compilation of patient (population) data, In - Basket optimization
• Patient Records Reporting: Cogito: Reporting Workbench BI (RWB): Ability to pull various medical reports, Chronicles, Clarity and Caboodle, Patient records, chart access, use of OnBase
• Epic Welcome kiosks
• Epic MyChart, scheduling billing, scheduling, messaging, telemedicine (for PCs)
• Epic Digital: iOS, Android apps: Fyre API tiles, Happy Together, Happy Patient, MyChart, billing, scheduling, messaging, telemedicine
• Epic MyChart Implementation Project Manager: Welcome, HappyPatient, Mobile applications, Haiku and Canto integration
• 3rd Party Implementations/Integrations - devices, instruments, equipment software i.e.: PAC’s systems migration to Epic EMR, LIS Integration
• Beaker lab instrument LIS Integration (Sunquest, Softlab, EClinicalWorks, NextGen, etc.
• Physician and Nurse Personalization Lab and Optimization Specialist, Security logins and accesses
• 11 Full Epic Implementations - Inpatient and Ambulatory
• User Web: Orion, Nova Notes
• Full Epic New Version and Upgrade Implementations /Cut Overs and Refuel Projects (Epic Nova Notes management, build tracking, security
• Epic Technical Dress Rehearsal (TDR) Lead: scheduling for TDR team, end-user test scripts, printers, scanners, workstations, BCA station testing, works with infrastructure/network testing team and Epic.
• Command Center Lead: Epic At-the-Elbow Support send-user workstations, schedule planning, Command Center shift and schedule planning, daily huddles, shift change updates, issues-of-the day break-fixes, resolutions, remote support (primarily in Service Now)
• Healthcare IT Cloud Technology EMR/EHR Integration
• Dell/Virtustream Cloud Integration
• Epic Cache implementation - Epic (Service Systems TS)
• Cloverleaf implementation
• Integration of Dell / Virtustream software and hardware into Epic Infrastructure
• Establishing Security
• Epic Client Systems - Epic (ECSA TS)
• Epic Cogito - Cogito TS
• Epic Applications End-User Testing Team: Test scripts
• Epic Instructional Designer/ Principal Trainer - Ambulatory, ClinDoc, Inpatient Orders, Cupid, Stork, Beaker
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic.
• Healthcare IT Cloud Technology EMR/EHR Integration
• CA PPM / Clarity
• Jira - Agile PM Tool
• Microsoft Office Suite: MS Project
• M*Modal and Nuance Dragon Voice Recognition
• Peoplesoft/Workday
• Remedy
• Service Now Project Management Tool
• SharePoint
• HL7 Standards
• VISIO Process Mapping/Planning

WORK EXPERIENCE:

Epic Clinical Project Manager

Confidential

Responsibilities:

• Inpatient and Ambulatory Project Manager, Project Management Office (PMO)
• Build Strategy for full Epic implementation (client currently on Cerner)
• Implementation of HIM, Cadence, Grand Central (ADT, EVS, Transport), Registration, HB and PB Billing, ROI Billing, CDI, Chart Correction, Deficiency Tracking, Coding, Scanning, Patient Confidentiality, Hospital Coding, OnBase, Transcription
• Additional Epic module upgrade and implementation and refuel of various existing Epic modules (Ambulatory and Inpatient): Epic Inpatient Orders, ClinDoc, OpTime, Anesthesia, Beaker, LIS integration, and Ambulatory for 4 hospitals and 50 Ambulatory/Clinic Sites (to include Behavioral Health, Infusion Centers, Cancer Treatment Centers (Oncology), Digital: iOS, Android - My Chart, Scheduling, Messaging, Telemedicine. Fyre, tiles
• Epic Welcome (kiosks), My Chart, Happy Patient
• Managing Project over 25 employee/ resources
• ServiceNow Project Management Tool used for project tracking
• Performs weekly and bi-weekly meetings with stakeholders and Epic and End-User based “power-team
• Establishes meeting agendas in advance of project meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting summarize important decisions made, what action items are due and by whom, when the next meeting will occur
• Leads project team through the scope development process. Ensures complete requirements are developed and addressing the requirements is incorporated into the overall scope
• Develops a project plan which details the begin/end dates, project charters, deliverables, tasks, resources, milestones, and expectations of all project resources (people, equipment, vendors systems, dollars, etc.)
• Maintains the accuracy of the project plan in conjunction with vendors, resource managers, and key stakeholders
• Creates and maintain project documentation in PMO planning tool (ServiceNow)
• Contributes to the definition of project goals and timeline alignment of those goals with organizational goals and ensure success criteria are defined during project initiation
• Maintains an issues, risks and s and next steps and resolutions

Epic Clinical Informatics Project Manager

Confidential, Bronx, NY

Responsibilities:

• Full Epic Implementation, Cut Over of Epic modules (Ambulatory and Inpatient): Epic Inpatient Orders, ClinDoc, OpTime, Anesthesia and Ambulatory for 4 hospitals and 50 Ambulatory/Clinic Sites (to include Behavioral Health, Infusion Centers, Kaleidoscope, Cancer Treatment Centers (Oncology)
• Managing Project over 30 employee/ resources
• ServiceNow Project Management Tool used for project tracking
• Project Manager - Care Connect/EpicCare Ambulatory/ Community Connect/CareConnect Outpatient (hospital sites), Kaleidoscope.
• Epic EMR Dialysis module Implementation/Cut Over
• Implementation of Epic Compass Rose: Healthy Planet, Care Everywhere, Happy Together reports, dashboards, and workflow tools for compilation of patient (population) data, In-Basket optimization
• Patient Records Reporting: Cogito: Reporting Workbench BI (RWB): Ability to pull various medical reports, Chronicles, Clarity and Caboodle, Patient records, chart access, use of OnBase
• Epic Welcome kiosks
• Epic MyChart, scheduling billing, scheduling, messaging, telemedicine (for PCs)
• Epic Digital: iOS, Android apps: Fyre tiles, Happy Together, Happy Patient, MyChart, billing, scheduling, messaging, telemedicine
• Disaster Recovery Planning
• Maintains clinical and operational demands while maintaining core review standards and governance
• Worked with Project Team to integrate Beaker (lab), LIS integration and interface with Epic
• Integrated Epic Beaker Clinical Pathology (CP) and Epic Anatomic Pathology (AP) Pathology instruments into Epic to integrate with laboratory information system (LIS)
• Worked primarily with Beaker testing team to perform lab instrument testing and compatibility
• Worked with 3rd party laboratory related vendors to test and assist in integration of laboratory instruments into the new Epic environment, LIS integration
• Worked with build team to ensure compatibility and integration of laboratory instruments and software into Epic
• Leads Epic project teams to ensure scope, timelines, deliverables, budgets, and quality are meeting and exceeding expectations - Inpatient and Outpatient
• Epic Nova Notes and latest version upgrades, Epic Orion
• Performs weekly and bi-weekly meetings with stakeholders and Epic and End-User based “power-team
• Establishes meeting agendas in advance of project meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting summarize important decisions made, what action items are due and by whom, when the next meeting will occur
• Leads project team through the scope development process. Ensures complete requirements are developed and addressing the requirements is incorporated into the overall scope
• Develops a project plan which details the begin/end dates, project charters, deliverables, tasks, resources, milestones, and expectations of all project resources (people, equipment, vendors systems, dollars, etc.)
• Maintains the accuracy of the project plan in conjunction with vendors, resource managers, and key stakeholders
• Creates and maintain project documentation in organization PMO planning tools
• Provides feedback on assigned team members performance routinely to the resource managers
• Contributes to the definition of project goals, alignment of those goals with organizational goals and ensure success criteria are defined during project initiation
• Maintains an issues, risks and s and next steps and resolutions. Disaster Recovery and Business Continuity Planning
• Project Manager, Lead: Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• Project Manager, Lead: At-the-Elbow Support (ATE) and Command Center

Epic Clinical Project Manager

Confidential

Responsibilities:

• Full Epic Ambulatory Implementation /Cut Over
• Project Manager - Care Connect/EpicCare Ambulatory/ Community Connect, Kaleidoscope, Outpatient (hospital sites) for over 14 hospital sites and over 50 outpatient/ambulatory sites ((to include Behavioral Health, Infusion Centers, Kaleidoscope, Cancer Treatment Centers (Oncology)
• Implementation of Epic Compass Rose: Healthy Planet, Care Everywhere, Happy Together reports, dashboards, and workflow tools for compilation of patient (population) data, In-Basket optimization
• Disaster Recovery and Business Continuity Planning
• Maintains clinical and operational demands while maintaining core review standards and governance
• Supports new construction, remodels, hospital acquisitions and full cut over and implementation to Epic from former EMR systems
• Physician In-Basket Optimization
• Implementation of HIM, Cadence, Grand Central (ADT, EVS, Transport), Registration, HB and PB Billing, ROI Billing, CDI, Chart Correction, Deficiency Tracking, Coding, Scanning, Patient Confidentiality, Hospital Coding, OnBase, Transcription
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• TDR, Infrastructure, Testing.
• Experience participating in and/or leading TDRs
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• Worked with Project Team to integrate Beaker (lab) to interface with Epic.
• Integrated Epic Beaker Clinical Pathology (CP) and Epic Anatomic Pathology (AP) Pathology instruments into Epic to integrate with laboratory information system (LIS)
• Worked primarily with Beaker testing team to perform lab instrument testing and compatibility
• Worked with 3rd party laboratory related vendors to test and assist in integration of laboratory instruments into the new Epic environment. LIS integration
• Worked with build team to ensure compatibility and integration of laboratory instruments and software into Epic
• Implementation of Care Everywhere Healthy Planet reports, dashboards, and workflow tools for compilation of patient (population) data, use of OnBase
• Leads project teams to ensure scope, timelines, deliverables, budgets, and quality are meeting and exceeding expectations
• Leads project teams through all phases of life cycle development on complex large-scale projects
• Effectively lead project team through the scope development process
• Ensures complete requirements are developed and addressing the requirements is incorporated into the overall scope
• Develops a project plan which details the begin/end dates, tasks, resources, milestones, and expectations of all project resources (people, equipment, vendors systems, dollars, etc.)
• Maintains the accuracy of the project plan in conjunction with vendors, resource managers, and key stakeholders
• Create and maintain project documentation as appropriate for every project assigned
• Provides feedback on assigned team members performance routinely to the resource managers.
• Contribute to the definition of project goals, alignment of those goals with organizational goals and ensure success criteria are defined during project initiation
• Establishes meeting agendas in advance of project meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting summarize important decisions made, what action items are due and by whom, when the next meeting will occur
• Assists team staff on system use to train hospital staff. Ensure team educates hospital staff in knowing how to document patient data in Epic so treatment plans can be created via collection of information from patients
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic. Patient Records Reporting: Cogito: Reporting Workbench BI (RWB): Ability to pull various medical reports, Chronicles, Clarity and Caboodle, Patient records, chart access
• Maintains an issues list and manage the deliverables and resolution of those issues in an effective and timely manner, use judgment in escalating issues when appropriate
• At-the-Elbow Support (ATE) and Command Center

Epic Clinical Informatics Principal Trainer / Instructional Designer

Confidential

Responsibilities:

• Designs, develops, coordinates, and conducts classes and materials for Nurses and Physicians.
• Develops content for classroom as well as guided practices and tip sheets.
• Delivers content clearly and concisely in accordance with established program objectives and parameters, and coaches and motivates students
• Coordinate’s coordination including room scheduling
• Collaborated with Analysts to ensure content quality and client expectations are met
• Works in TXT, TST, POC, ACE, SUP, MST patient Build and assists in migration to PRD
• Updates Learning Home Dashboard (LHD) Responsible for building, testing, and maintaining the environment.
• Go Live ATE Support and post go live support to include classroom for new employees

Epic Clinical Project Manage r

Confidential

Responsibilities:

• Full Epic Implementation / Cut Over of all Epic Modules from Cerner to Epic
• Managed Epic project specific to Inpatient Orders, ClinDoc, Cupid, Radiant, OpTime, Anesthesia
• Project Manager for EpicCare Ambulatory (Outpatient) Community Connect / Care Connect, Kaleidoscope, for over 15 hospital sites and 19 Ambulatory/ Outpatient sites (to include Behavioral Health, Infusion Centers, Kaleidoscope, Cancer Treatment Centers (Oncology)
• Implementation of Epic Compass Rose: Healthy Planet, Care Everywhere, Happy Together reports, dashboards, and workflow tools for compilation of patient (population) data, In-Basket optimization
• Implementation of HIM, Cadence, Grand Central (ADT, EVS, Transport), Registration, HB and PB Billing, ROI Billing, CDI, Chart Correction, Deficiency Tracking, Coding, Scanning, Patient Confidentiality, Hospital Coding, OnBase, Transcription
• Worked with Project Team to integrate Beaker (lab) and interface with Epic
• Integrated Epic Beaker Clinical Pathology (CP) and Epic Anatomic Pathology (AP) Pathology instruments into Epic to integrate with laboratory information system (LIS)
• Worked primarily with Beaker testing team to perform lab instrument testing and compatibility
• Worked with 3rd party laboratory related vendors to test and assist in integration of laboratory instruments into the new Epic environment, LIS integration
• Worked with build team to ensure compatibility and integration of laboratory instruments and software into Epic
• Clinical informatics, physician practice Implementation / Cut Over.
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic
• Assists team staff on system use to train hospital staff. Ensure team educates hospital staff in knowing how to document patient data in Epic so treatment plans can be created via collection of information from patients.
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic
• Manages all aspects of projects
• Leads project team to the delivery of successful project outcomes
• Builds and manages multiple, multi-functional collaborative Epic teams
• Coordinates team activities team
• Testing Team for Inpatient Orders and Ambulatory
• Documents, communicates, and facilitates resolutions
• Responsible for project status reports
• Implementation / Cut Over of plans and activities
• Prepares and delivers presentations to senior leadership and teams
• Works with other Project Coordinators and Project Managers
• Runs weekly or bi-weekly meetings
• Disaster Recovery and Business Continuity Planning
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• TDR, Infrastructure, Testing.
• Experience participating in and/or leading TDRs
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• ATE Command Center Lead

Epic Clinical Informatics Instructional Designer / Project Manager

Confidential

Responsibilities:

• Full Epic Ambulatory / Community Connect Implementation / Cut Over from Cerner to Epic
• Act as primary point of contact and communication for Epic Implementation/ Cut Over activities
• Define project charters, goals, program plans, and deliverables
• Project Manager for EpicCare Ambulatory, Community Connect / Care Connect for 14 hospitals and over 50 Ambulatory / Outpatient sites
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• Draft and submit project budgets, and recommend budget changes
• Develop strategies and objectives for programs
• Develop project plans, and track project milestones and deliverables
• Assists team staff on system use to train hospital staff. Ensure team educates hospital staff in knowing how to document patient data in Epic so treatment plans can be created via collection of information from patients.
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic
• Leads weekly and bi-weekly meetings
• Coordination of projects both at the initial stage and project end/conclusion and transition to the team and end users as require
• Communicates the project business value and seeks to ensure supported metrics for medium to large projects
• Supports and executes improvements in existing quality assurance tools and processes. Disaster Recovery and Business Continuity Planning
• Anticipates and identify issues, monitor the project, and measure risk factors. Implement continuous quality control of process and deliverables
• Meet with key players to test ideas, identify issues, and gain commitment on recommendations
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• At-the-Elbow Support (ATE) and Command Center

Epic Clinical Project Manager

Confidential

Responsibilities:

• Full Epic Implementation/Cut Over from Cerner to Epic
• Project Manager for Inpatient Orders/CPOE, ClinDoc, Stork for 3 hospital locations
• Define project charters, goals, program plans, and deliverables
• Draft and submit project budgets, and recommend budget changes
• Develop strategies and objectives for programs
• Develop project plans, and track project milestones and deliverables
• Built and ran program within the PMO
• Worked with Project Team to integrate Beaker (lab) and interface with Epic
• Integrated Epic Beaker Clinical Pathology (CP) and Epic Anatomic Pathology (AP) Pathology instruments into Epic to integrate with laboratory information system (LIS)
• Worked primarily with Beaker testing team to perform lab instrument testing and compatibility
• Worked with 3rd party laboratory related vendors to test and assist in integration of laboratory instruments into the new Epic environment. LIS integration
• Worked with build team to ensure compatibility and integration of laboratory instruments and software into Epic
• Assists team staff on system use, build interfaces to train hospital staff. Ensure team educates hospital staff in knowing how to document patient data in Epic so treatment plans can be created via collection of information from patients
• Worked with Reporting team to ensure the various Epic application data was available for Physicians and Nurses to pull the reports they need in Epic
• Project Manager for TDR team
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• Leads the maintenance of up-to-date project documentation for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Leads weekly and bi-weekly meetings

Epic Principal Trainer / Instructional Designer

Confidential

Responsibilities:

• Full Epic Inpatient Implementation/Cut Over from Cerner and McKesson to Epic
• Designs, develops, coordinates, and conducts classes and materials for Inpatient Physicians and Nurses as well as Operating Room Staff
• Delivers content clearly and concisely in accordance with established program objectives and parameters, and coaches and motivates students
• Coordinate’s coordination including room scheduling, catering, equipment, registration, and communication, and ensures proper execution of a quality learning environment
• Utilizes proper security methods to verify each student's role and approved access to relevant and production environments
• Created new courses from development to Implementation/Cut Over (Cut Over)
• Collaborated with SMEs to ensure content quality and client expectations are met
• Works in TXT, TST, MST Build and assists in migration to PRD
• Applies adult learning principles to accommodate students' different learning needs and styles
• Project planning, designing, and analyzing various programs or software
• Consults with users and other analysts to identify current operating procedures, define system requirements
• Patient Build: while developing trainers’ skills via Cookbook to create details of test patients and their various illnesses, principal problem, hospital problems, allergies, history, etc., Scotty, Creation of new patients, etc.
• Go Live ATE Support and post go live support to include classroom for new employees

Epic Ambulatory Analyst

Confidential

Responsibilities:

• Full Epic TDR Implementation/Cut Over
• Epic Technical Dress Rehearsal (TDR), Infrastructure/Network Projects
• TDR, Infrastructure, Testing.
• Experience participating in and/or leading TDRs
• Hands on testing strategies with TDR/Testing as well as remote TDR testing
• Infrastructure (Printing, Configuration, infrastructure, and Medical Specific Devices)
• Testing HIM, Cadence, Grand Central (ADT, EVS, Transport), Registration, HB and PB Billing, ROI Billing, CDI, Chart Correction, Deficiency Tracking, Coding, Scanning, Patient Confidentiality, Hospital Coding, OnBase, Transcription
• Clinical Workstations (ClinDoc and Orders), Radiology (Radiant), Beaker, Willow, Business Continuity Access Reports for Downtime Recovery, Verifies Orders Transmittal
• Liaison between end users, trainers and build team
• Current state analysis of hardware to determine future state requirements of Epic
• Configure printing for all workstations within a facility
• Testing of all workstations, printers, status boards, paper scanners, barcode scanners and faxing from Epic
• Builds and test order transmittal routing
• Assists with coordination and tasks in support of the Epic Technical Dress Rehearsal (TDR) Worked with various specialty area physicians to include gastroenterologist, pulmonologists, cardiologists, neonatologist, pediatricians, and general medicine
• Current state analysis of hardware to determine future state requirements of Epic
• Helpdesk support for end users using SUP
• Works with build team to make changes to build as per request of decision-maker end user.
• At-the-Elbow Support (ATE)

Epic Credentialed Trainer

Confidential

Responsibilities:

• Cerner to Epic Full Implementation
• Epic EMR Credentialed Trainer and Go Live ATE Support
• Credentialed in Epic Inpatient Orders
• Classroom trainer for surgeons, physicians and nurse practitioners, nursing staff
• Trained Inpatient Orders and Cupid
• Provided at-the-elbow support to end users for 4 weeks during the Implementation/Cut Over
• Liaison between end users, third parties, and Epic Implementation/Cut Over staff
• Assisted with identification of eLearning content specifics as directed by client to assist with and/or optimization topics during the Epic and Dragon Medical process
• Developed customized eLearning scripts for lessons involving audio and non-audio s, including objectives and assessments. At-the-Elbow Support (ATE)

Epic Credentialed Trainer

Confidential

Responsibilities:

• EPIC EMR trainer for ambulatory clinical and impatient staff and physicians
• Provider personalization lab trainer and one on one supportPrepares classroom
• Front of the classroom and one-on-one back of the class support.
• Administers evaluations/EUPAs
• Go-Live At-The-Elbow (ATE) support
• Evaluates assigned patients and plans, implements and documents nursing care
• Primarily focusing on Inpatient OB and OB/GYN patients
• All Emergency Department Patients - Specialty area of Pregnancy Emergency as Trauma
• Assists physicians during examinations and procedures
• Performs various patient tests and administers medications within the scope of practice of the registered nurse
• Promotes patient care goals
• Instructed students
• Observed evaluates students
• Tracked progress and improvement