SUMMARY:

• Systems analysis, design, testing, deployment, and monitoring
• Full systems development life cycle
• Multi - tier, multi-platform system integration and troubleshooting
• Software installation, configuration, maintenance, and recovery
• Proven record of numerous complex implementations in extremely dynamic environments
• Strong adherence to and enforcement of ITIL practices in the areas of Access, Configuration, Change, Release, Incident and Problem Management
• Efficient coordination of distributed application delivery and support teams, network, database and platform administrators, external vendors and clients

TECHNICAL SKILLS:

Programming Languages/Development/Test Tools: Java, J2EE; UML, HTML, XML; COBOL, JCL, SQL, SAS, FOCUS; WebLogic (Server, Integration, Portal); BPM AquaLogic; Apache Web Server and Tomcat, IIS; Wireshark, Fiddler; Ant, Jenkins; CVS, VSS, SVN, Git; ChangeMan for MVS; SoapUI; TSO/ISPF; TOAD, SQL Developer, SPUFI, QMF, DB2 Catalog Manager, DB2 Utilities and Commands, CA-Platinum tools for DB2, Move for DB2; File-Aid; SELCOPY; Query Manager for Teradata RDBMS; ETI*Extract, DataStage; HP Quality Centre/ALM, QTP, Load Runner

Databases: Oracle, MS SQL Server, LDAP, Teradata RDBMS, MS Access, DB2, VSAM

Networking/Operating Systems: Solaris, Linux, Windows Server, HP-UX, MVS, VM

Communication protocols and software: TCP/IP; (S)FTP, Telnet, SSH; HTTP(S); SOAP, REST; Connect:Direct

Application Performance Monitoring Tools: Dynatrace, DC RUM, Omniture, Tealeaf

Service Management Tools: HEAT, Clarify, Remedy, HPSM, Salesforce

Collaboration / Productivity Tools: WebEx, WebMeeting, Sharepoint, MS Office, TFS, JIRA, MicrosoftTeams

Access Management Tools: Active Directory, SiteMinder

Schedulers: CA Unicenter

PROFESSIONAL EXPERIENCE:

Confidential

Dynatrace Specialist

Responsibilities:

• Prepared scope, cost assessments and planning for Dynatrace software upgrade from Appmon to Managed (DTM) / fresh installation for Bell Canada DCX application family
• Installed and custom configured Dynatrace Managed, assisted integration with other monitoring tools, shared expertise with other project teams
• Triaged and followed up on production issues using 360 degree monitoring solution (Dynatrace, Tealeaf, Omniture)
• Performed Dynatrace Synthetic scripting incl. migration from Gomez, creation, and maintenance

Confidential

Senior Consultant

Responsibilities:

• Created requirements, solution and cost assessments, capacity assessments, methods of procedure, QA checklists, operation guides, contributed to project schedules for agentless (DCRUM) and agent-based (dynaTrace) monitoring initiatives
• Constructed and delivered over 50 monitoring initial setup (incl. dynaTrace agent installation, out-of-box sensor modification, creation of application profiles, measures related to interfaces/API calls and user actions, business transactions, incident rules, customized dashboards etc) and upgrade projects for over 30 applications from client’s Top 100 list
• Installed newer versions of the monitoring software suite
• Provided knowledge transfer sessions to client’s Operations teams, Tier 2 Managed Application Services (application support) and APM support teams
• Prepared and submitted requests for change through client’s change management system
• Conducted performance test and validated results for select applications, provided recommendations for performance tune-up
• Led a team of 2-3 off-shore developers
• Assisted APM support team in resolving product-related issues via vendor’s CRM system (JIRA)
• Prepared and presented product demos to a wide range of audiences

Confidential

Consultant / Senior Consultant

Responsibilities:

• Performed test tracking, reporting and facilitation for the SIT and SFT/UAT activities for Bell TV Helios and other release-related projects
• Assisted release Test Coordinator in gathering testing statistics, defect tracking, escalation and reporting during SIT phase for the 7 projects that comprised the release.
• Created in-shore and performed QA on offshore-created UAT packages (incl. test strategy, test cases and test execution results) for various individual classic promotions and change requests for existing promotions and Hardware Billing Manager processes
• Proposed enhancements to test documents, to streamline and fortify QA process
• Advised the off-shore team on best practices and requirements for testing documentation and QA process
• Created test strategy and test cases, performed integration testing for the ETL solution to resolve SCN limitation.

Confidential

Test Lead, End-to-End Testing team

Responsibilities:

• Gathered and finalized requirements for end-to-end testing, assisted PM in providing labour, material and time estimates to the client
• Facilitated equipment (set-top box) and test data (accounts, receivers) provisioning
• Created and maintained test strategy document, assisted CGI tester with the test cases
• Performed test control (tester guidance, conducting defect meetings, issue tracking and resolution) for tests run in development (VIC) and pre-production (COVE) labs
• Facilitated communication between various test support and execution teams - the labs and infra teams, content and billing providers

Confidential

Deployment Specialist/Coordinator, Application Delivery team

Responsibilities:

• Performed dry run and deployment co-ordination with delivery and support teams
• Primed production releases (2-3 per month), conducted post-deployment knowledge transfer and lesson learned sessions
• Provided capacity estimates for Call Centre and Technical Unified eXperience applications
• Designed and implemented comprehensive monitoring script solutions for IPTV, Account Management and Order Management applications
• Created shell/database scripts to package images for set-top boxes
• Performed database schema reconfiguration, migration and archiving to accommodate huge daily transactional data volumes for Data Services Layer
• Set up and supported multi-tier environment for end-to-end testing for interactive Services, IPTV and Order Management applications
• Configured and conducted performance testing for VIPER applicationMaintained change management, deployment, and production control documentation (change requests, build books, methods of procedure, checklists, database and firewall requests, production and operation guides, production scheduling etc.), attended change meetings, provided status updates
• Tutored and transferred knowledge and support to off-shore development team
• Performed setup, support and recovery for test, production and post-production environments for various client applications (up to 8 applications at a time)
• Built web and application servers and applications
• Standardized shell scripts as per in-house guidelines
• Primed dry runs and production deployments for CGI and third party developed on-line and batch applications for Bell satellite TV provider
• Triaged production issues resolution with internal and external teams
• Created and maintained Method of Procedure and associated deployment documents, conducted deployment document walkthroughs, enforced change management rules for development teams
• Transferred knowledge and support to off-shore team